Micro Focus Service Request Center (SRC)

4.0
(1)

Micro Focus Service Request Center (formerly Serena® Request Center) serves as the single point of contact between users and your IT organization. It serves as the "front office" for IT organizations, promoting user self-services and cutting IT costs—which greatly improves IT satisfaction and end user productivity.

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Micro Focus Service Request Center (SRC) review by Mark B.
Mark B.
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"very easy to use and open tickets"

What do you like best?

I like how easy it is to open a ticket. At another shop, I used HPSM, and it was slow and took a lot more information to open a ticket

What do you dislike?

nothing really. it gets the job done! I wish that it did not default to picture copy/paste when pasting data into the description box, but otherwise its great!

Recommendations to others considering the product

i recommend it!

What business problems are you solving with the product? What benefits have you realized?

enterprise wide application and facilities support tickets. With the latest upgrade, it had become even more useful! The interface seems more clean

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