What do you like best?
The depth of features. This is more of a retail management system than one of those simple iPad POS systems for kiosks and cafes.
The front register can manage all the discounting, tax rates, special pricing, etc that we need.
The back office part of the system is also really well designed and full of features.
We also used the interface with QuickBooks. It only takes a second to send financial info to the appropriate GL account in QBO.
There are some cool customer features- such as a free gift cards manager, customer purchase history look-up from the front register and ability to filter customer records to generate marketing lists.
What do you dislike?
There is no internal loyalty program. There are paid 3rd party options, but I do not see why they do not have a simple free internal program.
Likewise, I do not understand why there is not an internal employee time clock. This seems pretty standard.
They say that these features are ‘coming’ but have not provided any timeline.
Recommendations to others considering the product
I would suggest watching a few videos or getting a demo from their support team. It can be a bit daunting on setting up a new POS system – and there are a lot of settings and features to get to know.
Importing new records can be tricky – so be sure to either have support help you.
What business problems are you solving with the product? What benefits have you realized?
We wanted to have better data in customers. MicroBiz does allow us to track sales by customer better - so this was a success.
We also wanted to have better control over inventory. It took a while to get used to MicroBiz, but it has helped us keep track of our inventory.