What do you like best?
WebRequest allows our customers to submit requests without the need to call the office. The submitted requests are sent to a property e-mail and forwarded to a cell phone. Our staff carry the cell phone 16 hours a day so most requests are viewed immediately. Thus our customers have near immediate contact with Maintenance staff 16 hours a day.
I also like the information that is available to the staff working on the work order as we have entered relevant information such as circuit breaker source, belt size and specifications. This increases efficiency as they do not have to look up these items in plans or books. This is areal time saver.
What do you dislike?
The initial setup is a little daunting as there has to be a logical approach to how you wish to build the database. This is true with any CMMS software as you start with a blank slate. We built our database based on location that is done by architectural number on the plans. It took some time to get the hierarchy set up but it makes sense once all the staff got used to how to use the software.
The scheduling part of the software is still a work in progress. Maintenance is seldom exactly on schedule so trying to make our tasks fit perfectly with a prescheduled activity is like herding cats. It is just the nature of how we get things done. Our day is constantly rearranged throughout the day and try as we may we seldom get things done perfectly on schedule. This is why we really have not worked too hard to get preventative maintenance scheduling up and running.
Recommendations to others considering the product
This software has so many available features and applications that anyone that wants to organize and streamline their Building or Fleet maintenance will find what you are looking for. I have found this software intuitive and robust. I really like knowing how much time and parts we have used to repair any piece of equipment and having that information at my fingertips.
What business problems are you solving with the product? What benefits have you realized?
We now have a really good repair and equipment history. We have been using MicroMain since 2004. We can tract equipment repair history and see how much labor and parts cost have been spent on any asset.
WebRequest has been a life saver. Maintenance staff has been reduced over the years as we do not generate revenue. The less staff we have the more time out of the office everyone is. Our customers can submit a request and we will see it on our maintenance cell phone literally within seconds. We can read the general information and can react immediately if required.