What do you like best?
I love that there are so many modules available to customize a solution for any business. There are also tons of vendors who have software that plugs into Dynamics AX, and lots more willing to create a bolt-on software.
The user interface looks very similar to most Microsoft products, with a ribbon across the top of the screen containing tabs and buttons for various functions, so navigation is fairly intuitive.
What do you dislike?
The ability to customize the solution comes at a price. The way the indexing is done on Dynamics AX means that the software is very slow -- like software loading back in the 90's slow. That is the biggest complaint I hear from users.
Additionally, some of the buttons, menus, error messages, and help text is not intuitive -- to the point that new users often feel overwhelmed and experienced users tend to stick to only the functions they are familiar with, rather than experimenting to try and find new features or faster way to go about processes.
Recommendations to others considering the product
I believe that the newest version of Dynamics AX coming out in 2017 is supposed to be faster and much closer to the Windows 10 look. Implement the newest version as the previous version feels very out of date already. Customize as little as possible -- I believe the consensus with our business is that we overcustomized when we could have tweaked some business processes to fit with Dynamics and saved ourselves some heartache.
What business problems are you solving with the product? What benefits have you realized?
Dynamics AX has allowed a large number of business processes to become housed within the same software, eliminating lots of overlapping data entry that used to have to be done across various payroll and accounting systems. We are able to manage projects, inventory, accounts payable, receivables, expense management, purchasing, timecards and more within Dynamcs AX.