- Hotmail / Outlook performs all the basic functions adequately but Gmail achieves this just as well
- It is free (but that is why I guess they do not support it)
The downside is so bad that I would never recommend Hotmail. Move to Gmail.
- Poor customer service
- Poor security on accounts when travelling
- No escalation process for issues
- This is a known issue if you Google and see how many people had this problem
There is no adequate recovery process for emails. Have you tried getting an email account re-instated or tried to find out how, what or why your Hotmail has been blocked when travelling overseas?
If Microsoft detects you are using a different server possibly in a different location it can deem your account to have been compromised. If it then does not like your responses to security questions or data just blocks you again and again. The only option is to then complete a recovery form which also gets rejected without explanation.
The Customer Service department is elusive in that it is hard to find who to talk to in the first place, when you do get an email response the agent changes every time and so they request the same information again and again, then when you have provided everything requested they just advise the account cannot be recovered apply for a new one. Yeah dream on.
There is actually no real request for identity i.e. providing passport or ID card etc or willingness to actually talk to you. When going through the recovery process if your information provided is deemed incorrect you are told to start a new account. Forget the fact you have 15 years worth of contacts and history, important business information.
I have been in the middle of job applications and lost important employer responses but after 4 weeks of daily interaction with Microsoft online and a huge amount of time wasted they have again concluded they cannot recover my account.
In my opinion they are either technically unable to recover some accounts which is a major concern but will not concede this or they have commercial reasons for getting users off accounts set up under the old Hotmail regime. Either way it's time to try and better provider.