Documentation, inconsistencies, lack of details, and lack of solid examples. Poor if you compare to Teradata, Tableau and SAS.
Online Training options. Limited. I was at a user conference and they all recommended Youtube. A non
Microstrategy employee had made some videos. Very disappointing if you compare to Tableau. That includes transcripts of their material. SAS has just two (2) free online options but they are very good and fairly comprehensive.
Staff/ Resources: Cannot find any in the job market.
Tech Support: Disappointing, on par with Business Objects apparently. SAS were mostly good. Tableau looks alright thus far.
Software usability: users going very well with Tableau. Generally dislike Microstrategy, this is the non Desktop reporting version though.
Bugs /Shortcomings: I have a vendor consultant spending most of his time spent on making the software do what it is supposed to do/ investigating software issues/ workarounds. One year on Office add-in.. To be fair that does have environmental aspects but if they had some clearer documentation on ports used, protocols, etc that would have helped. .
Enterprise Manager: this is something that helps with reporting on usage. It has alot of prebuilt reports. But there are no clear definitions of the columns. There are also in some hardcoded URL links, with ASP references. We use Unix. Makes the prebuilt reporting useless. As was recommended by the vendor, best to make your own reports.
Consultant level of training/ knowledge: Upgrade from version 9 to 10. Quoted 1 month. Gave up after 3 months. Work done by vendor consultants. Do feel sorry for them but . .
Lack of security reporting, auditing capability. SAS has some options there that are ok.
Pricing model is clearer than earlier but making it hard to make it transparent on exact costings for items, based on varies levels of discounts.
Two types of releases, Platform and Foundation release. Foundation release is supported for just 6 months. . I hope that changes.
The sales people will say it can do everything that Tableau can. Remain doubtful.
If looking for other Enterprise options, not sure about Tableau, but for a metadata/ data lineage/ Data Governance approach SAS is ok I found. Will need some skilled people with the initial setup though.