What do you like best?
I liked how easy it was to maneuver around the program. It's very easy too book appointments, change, or cancel. I also like how it can be linked nation-wide to search for someone who has been to another facility. It allows customers to get services done anywhere, and allows the company to ensure customers arn't cheating the company out of promotions. It also has very easy customization for specific positions of an establishment- management versus receptionist versus the esthetician. Everything was also color coordinated- the types of appointments, dates, times- all customizable.
What do you dislike?
There wasn't must I didn't like. I suppose the constant immediate logging off within 2 minutes. Sometimes I would be explaining a package or a product to a customer with a lot of questions, and suddenly, when I've verbally finalized the sale, it would take a bit longer to fully complete the transaction since I would have to log back on. It was annoying but I also understand why it's important.
Recommendations to others considering the product
Take your time when working with engineers to customize the program for your facility and business. It has a lot of potential and it's very easy to use. Although I was not involved with the process of customizing the program, I can tell that a lot of work was put into it. It is connected to a website for appointments as well as a smart phone app on both androids and iphones. VERY cool. And it's synced to the actual program within 15 minutes, I've personally seen it much faster.
What business problems are you solving with the product? What benefits have you realized?
How easy it is to book and reschedule appointments. And it refreshes very quickly so appointments arn't suddenly double booked nonexpectedly. Also phone call volumes at the store location has gone down significantly since most of the customers now prefer to change appointments via their app or on the website. (Both of which are linked to the millennium software).