What do you like best?
MBO has an unlimited number of users and can process purchases, products, client information, class schedules and attendance, and staff scheduling, among other things. Our managers can create new products in the system, and take inventory through MindBodyOnline. They can also process transactions through the software, alleviating the need to find a third-party system that can track monthly membership payments and process one-time purchases. All of our client contacts can be stored in MBO, with ample fields for contact details and caveats. We can track class attendance in our account, along with which clients have attended any number of classes in the month, and how many classes they have remaining in their purchased packages. Finally, MBO even processes staff scheduling and time clocks, logging pay rates and clocked-in hours.
What do you dislike?
The breadth of capabilities of MBO is so large that it seems impossible to know them all. Additionally, often wait-times for service calls can be several hours, so pressing needs cannot be immediately addressed in every case. MBO also has texting services, but those are not freely available to be used by administrators. Mass texts can be sent to the entire client base, or automatic texts can be sent to clients verifying purchases and receipts, but the studio cannot text individual clients with customized reminders or questions.
Recommendations to others considering the product
MBO can be clunky because of its wide range of capabilities; if you’re looking for something this large, go for it!
What business problems are you solving with the product? What benefits have you realized?
MBO takes care of just about everything! It’s marketing and capabilities to text and emaIl individuals could be more robust, but as far as operations go, MBO is reliable.