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MindTouch

4.1
(50 reviews)
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MindTouch is dedicated to product help software. MindTouch offers an online help system that includes a knowledge base.

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MindTouch Features

Knowledge Share

Knowledge Base

Provides a repository of information that can be used by those seeking support.

93%
(Based on 19 reviews)

Searchable Articles

Makes articles in the knowledge base searchable on the web.

84%
(Based on 19 reviews)

Community Forums

Enables users to engage with other users to solve common issues.

Not enough data available

Interactive FAQs & Forums

Allows site administrators to participate in forums and update FAQs accordingly.

Not enough data available

Knowledge Base

Q & A

Provides forums where employees of various levels can share expertise and processes.

76%
(Based on 12 reviews)

Link Sharing

Lets users direct one another to content via customized links, foregoing a lengthy search process.

90%
(Based on 17 reviews)

Searchable

Incorporates a search bar to help navigate users to appropriate content.

88%
(Based on 19 reviews)

Interaction

Web Portals

Takes users to a customer-based site location, customized to match the site. Can either be public or require login.

89%
(Based on 14 reviews)

Forum to Reponse

Creates tickets from forum questions that were not resolved within the community.

Not enough data available

Tickets and Tagging

Troubleshoots problems with clients who have created a ticket in an attempt to provide a likely solution before taking the problem to support personnel.

82%
(Based on 9 reviews)

Live Chat

Embeds live chat capabilities within self-service tools.

82%
(Based on 6 reviews)

Security

Verification

Updates document administrators after a specified interval of time so as to encourage verification that aged information remains relevant and accurate.

84%
(Based on 13 reviews)

Role-Based Permission

Allows users access to files based on role, or password protections.

88%
(Based on 18 reviews)

Public vs Private

Offers the choice to make a conversation private between specified contributors, or open for public discussion.

89%
(Based on 18 reviews)

Content

Update Notifications

Sends updates to document or file participants when changes have been made.

73%
(Based on 15 reviews)

Trackable Analytics

Tracks activity within file types to help administrators understand what is being used the most.

66%
(Based on 17 reviews)

Import

Allows for the importation of content and knowledge from previously implemented tools.

70%
(Based on 11 reviews)

File Viewing

Stores and readies various file types for viewing.

78%
(Based on 18 reviews)

Communication

Comments

Allows users to leave notes or comments on various file types for eventual reference.

88%
(Based on 6 reviews)

Social Features

Enables comments, liking and other social features within discussions or documents.

Not enough data available

Tagging

Allows users to tag one another in file data or comments for easier search and referencing.

82%
(Based on 18 reviews)

Upload

Lets users upload documents, photos and various other file types from their personal devices for greater knowledge sharing.

86%
(Based on 12 reviews)
MindTouch
4.1
(50 reviews)