What do you like best?
We love how the platform is easy to set up for the whole office, that it completely synchs to Quickbooks so the staff can pull down to select the project and task and enter in their time each day. It has made our invoicing go so much faster!
What do you dislike?
The mobile platform is newer and isn't working as well for us. Since we have a long list of clients and task id's, the desktop ability to type part of the item and have the pull down list filter down to what matches is critical to entering time with efficiency and needs to be added to the mobile interface.
Recommendations to others considering the product
The only thing we had to do so that expenses would incorporate mileage reimbursement was give up on Quickbooks separate mileage tracking per vehicle - there didn't seem to be a way to sync that. We now enter it as an expense line item, putting the number of miles and rate in the description and the reimbursement amount in the expense amount box. It works well for reimbursement but you have to do a report tallying mileage reimbursement at the end of the tax year and divide that by the reimbursement rate to get miles driven if that is how you handle deduction on your taxes.
What business problems are you solving with the product? What benefits have you realized?
Timesheets used to be done on excel and turned in to the supervisor for approval, then to a data entry person who had to enter it all into Quickbooks timecards. It took forever! Now each staff person enters their own time, generates their own print-out for approval. Since we pay them by the hour, the pay is always correct because it is generated by the time entered and everything gets done much faster so we get paid faster. Same with expenses.