I like how everything can be done on computer screen. You can click your way to calling someone, checking to see if they are available to take calls, invite someone else to the call for a quick conference. I love how the voicemail goes to your Outlook inbox because you would check your email more frequently than the voicemail inbox. If I am very busy, I can set my status to busy so that people know not to bother me. If you need to find someone in another office location that you don't really know, you just need to search their first or last name and it pops up right away. No need to remember any extension numbers.
Hardly any dislikes. For its purpose, it does the job 100%. The old phone device was tricky to learn all of the buttons, but the new device with larger on-board screen improved this area.
Learn all of its capabilities, and it will make your work life a lot easier.
Communication is done efficiently because of this program.
I use ShoreTel on a daily basis, and it is an absolute life saver. As a recruiter, time is an important commodity. The Phone Assistant allows me to save contact information for a quick reference down the road. I no longer have to reference our database when I want to find someones information. It integrates nicely with our system so if I'm already in a profile, I can make a call with the click of the mouse. I also like that I can check my call log and track things like number of call and call time.
There's not a whole lot that I dislike. The program can be a little glitchy and log you off unexpectedly from time to time, but that might have more to do with my network than the software.
I would highly recommend this product for anyone who relies heavily on the phone, whether it be for business or personal use. It is easy to use and makes life much easier.
This is a program that allows you to save time. The Phone Assistant allows me to reduce the amount of time I spend looking up phone numbers and helps with my overall efficiency.