Monet Live WFO, by Monet Software is an effective and easy to adopt cloud-based workforce optimization solution that includes workforce management, quality monitoring, performance management and analytics, all in one integrated platform.
- Workforce Management – Monet WFM Live: Create more accurate forecasts, develop more effective call center schedules and increase agent adherence
- Quality Monitoring – Monet Quality: Increase productivity, provide better customer service & comply with legal requirements. Evaluate customer interaction identify coaching opportunities and customer experience detractors.
- Performance Management – Monet Metrics: Easily track, analyze and manage agent, group and center performance to optimize customer service.
- Speech and Desktop Analytics – Monet Analytics: Get more insights into customer interactions and internal processes and deliver exceptional customer service while improving productivity and efficiencies.
Customers can quickly and easily optimize all aspects of their workforce with one cost effective solution that is easy to implement in 30 to 60 days, delivers rapid payback and is very IT friendly through its secure cloud-based model. Monet Software has helped many contact centers deliver great customer service and experiences while gaining better insights and cost management.