What do you like best?
Monet live has ways to automate workflow which can be really helpful because it has monitoring, analytics, and performance indicators that they keep track of. It also tracks the amount of calls and calls coming in and can compare this with your overall goal, showing you how much progress you have made and how much you need to do still. You can do a lot with the calls as well such as recording, rating the call, etc. and this helps you remember every interaction.
What do you dislike?
Going to this is a process and can take a few months to understand. If there was guided ways to help as you are navigating it or suggestions to help. I sometimes find out ways to simplify my process months in and it could have saved me a lot fo time.
Recommendations to others considering the product
Remember that trying out anything is tricky at first and can take months to become comfortable. Then once you are there, you can really use this platform to your benefit and start seeing the results.
What business problems are you solving with the product? What benefits have you realized?
I am trying to help create a system in which I remember every interaction with clients. This has helped me stay on track and make every engagement much more meaningful.