Monet Live is an affordable and easy to use cloud-based call center optimization software solution which includes workforce management, performance management, call recording and quality assurance. Call centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software.
It's really cut and dry. A monkey could navigate the software and find the information they needed! It is aethetically pleasing and easy to read and follow! The color coded scheduling really helps. We have multiple states of work we have to be in, and the times/lengths change daily, so having the color codes keeps it easy to read and follow. It's pretty hard to get confused.
What do you dislike?
I have yet to find something I don't like about it, have been using it daily about 3 months now. The user interface is really easy to use, its honestly so straightforward that you can't really go wrong
Recommendations to others considering the product
Go for it! It's really a great software, simple and easy to use!
What business problems are you solving with the product? What benefits have you realized?
It DEFINITELY keeps your schedule neat and orderly, there's really no excuse to miss anything with as organized and color coded as it is!
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