I had some driver issues initially with my Surface Pro 4 and docking station with multiple monitors, but the software advised I needed to download some additional OpenGL drivers. Once complete, the product worked great.
It would be great to have some additional help for users getting started on the product, but there are so many variations of device and requirements, that it would be difficult for the developer to do that. It took me about 2 weeks of playing with it an hour or so a day to be able to quickly produce videos. The script development takes longer than the video production now!
My Surface Pro 4 fan runs when I'm recording and uploading videos but that's because of the additional CPU usage it involves. I guess it's not a bad thing but I now stand the Surface upright when docked to help dissipate the heat and reduce the fan noise on the recordings.
We can produce simple how-to videos for end users for changes being made to software. The license is a reasonable cost and isn't a year-subscription like other products.
I am using it to provide simple videos for end users that prefer to watch something rather than read something. Once you've built your script and had it vetted by the subject matter experts, it's really quick to turn that simulation into a professional video that can be uploaded to a YouTube channel or internal video channel for users.