What do you like best?
The agents like the ease of use within Moxie and claimed they were able to move between various queue boxes efficiently. It was a major complaint initially once we moved away from Moxie to Oracle Service Cloud.
What do you dislike?
As an administrator, Moxie was a pain to customize to our needs. The interface was not great and we did any reporting outside the product since the reporting features within Moxie were not effective.
What business problems are you solving with the product? What benefits have you realized?
Our service agents really became comfortable with Moxie. They complained about the ease of use once we switched to another product, but I suspect it's because the ad gotten used to Moxie. Overall, it was not as versatile as Oracle Service Cloud.