Moxie

(19)
3.6 out of 5 stars

Enterprise social software and customer experience software enabling organizations to use collaboration software tools to innovate and communicate.

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Showing 19 Moxie reviews
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Moxie review by <span>Alex F.</span>
Alex F.
Validated Reviewer
Organic
Reviewed On

A great chat solution that scales well and adapts to mobile

What do you like best?

Moxie is an innovative cross platform solution that helps drive customer engagement and sales across multiple device platforms including mobile.

What do you dislike?

From a sys admin experience side of things it can be difficult to maintain compatibility with the moxie agent as it tends to be particular about what flavor of IE and java it requires which lags considerably behind the current version.

Recommendations to others considering the product

Be wary of their limitations with updating their product to be compatible with the latest versions of Java and IE.

What business problems are you solving with the product? What benefits have you realized?

Driving customer engagement and closing sales for users adverse to phone interaction. Proactively pinging customers to avoid abandoned baskets.

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Moxie review by Administrator in Hospitality
Administrator in Hospitality
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

My Review Of Moxie

What do you like best?

The agents like the ease of use within Moxie and claimed they were able to move between various queue boxes efficiently. It was a major complaint initially once we moved away from Moxie to Oracle Service Cloud.

What do you dislike?

As an administrator, Moxie was a pain to customize to our needs. The interface was not great and we did any reporting outside the product since the reporting features within Moxie were not effective.

What business problems are you solving with the product? What benefits have you realized?

Our service agents really became comfortable with Moxie. They complained about the ease of use once we switched to another product, but I suspect it's because the ad gotten used to Moxie. Overall, it was not as versatile as Oracle Service Cloud.

What Live Chat solution do you use?

Thanks for letting us know!
Moxie review by <span>Terrance D.</span>
Terrance D.
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

CRM Review - Moxie

What do you like best?

As a software package, Moxie delivers a relatively robust set of tools for intermediate level projects and solutions.

What do you dislike?

Often times, the deliverables aren't as scalable as our vendors would like. Our team also finds that it can take considerable time in upskilling agents in training for various services (Concierge, KBot, etc.)

What business problems are you solving with the product? What benefits have you realized?

Customer experience solutions, CRM

Moxie review by <span>Sta  C.</span>
Sta C.
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

Moxie Customer Review

What do you like best?

I like the connectivity between customers and helping guide them efficiently.

What do you dislike?

I have not had issues with Moxie yet. However, I can see this application being hard for people who are not great with technology.

What business problems are you solving with the product? What benefits have you realized?

It is easier to optimize customer service without using too many people to answer questions.

Moxie review by Administrator in Hospital & Health Care
Administrator in Hospital & Health Care
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

Offers Modern Marketing Solutions

What do you like best?

Great use of talent across the board. Addresses use of talent, resources, and experience to give you the most bang for your buck. Definitely strives for customer engagement and has provided much success with sales.

What do you dislike?

I had the system crash several times in the first month of using. However, this problem has become less frequent with time.

Recommendations to others considering the product

Stick with it! There's a learnig curve.

What business problems are you solving with the product? What benefits have you realized?

Communication between associates and clientele has become so efficient. Everything flows so smoothly now.

Moxie review by Internal Consultant
Internal Consultant
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

Moxie review from a previous but satisfied user.

What do you like best?

Easy to use interface. Customization of responses allows for my efficient interaction.

What do you dislike?

Experienced quite a few system crashes that I wasn’t expecting with such frequency. Easily fixed with a reset, but still time consuming.

What business problems are you solving with the product? What benefits have you realized?

The chat and messaging experience allows for quicker response team and easier correspondence. These days people would rather chat electronically than speak over the phone.

Kate avatar
Kate from G2 Crowd

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