Moxie

(19)
3.6 out of 5 stars

Enterprise social software and customer experience software enabling organizations to use collaboration software tools to innovate and communicate.

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Showing 19 Moxie reviews
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Moxie review by Alex F.
Alex F.
Validated Reviewer
Review Source

"A great chat solution that scales well and adapts to mobile"

What do you like best?

Moxie is an innovative cross platform solution that helps drive customer engagement and sales across multiple device platforms including mobile.

What do you dislike?

From a sys admin experience side of things it can be difficult to maintain compatibility with the moxie agent as it tends to be particular about what flavor of IE and java it requires which lags considerably behind the current version.

Recommendations to others considering the product

Be wary of their limitations with updating their product to be compatible with the latest versions of Java and IE.

What business problems are you solving with the product? What benefits have you realized?

Driving customer engagement and closing sales for users adverse to phone interaction. Proactively pinging customers to avoid abandoned baskets.

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Moxie review by Administrator in Hospitality
Administrator in Hospitality
Validated Reviewer
Review Source

"My Review Of Moxie"

What do you like best?

The agents like the ease of use within Moxie and claimed they were able to move between various queue boxes efficiently. It was a major complaint initially once we moved away from Moxie to Oracle Service Cloud.

What do you dislike?

As an administrator, Moxie was a pain to customize to our needs. The interface was not great and we did any reporting outside the product since the reporting features within Moxie were not effective.

What business problems are you solving with the product? What benefits have you realized?

Our service agents really became comfortable with Moxie. They complained about the ease of use once we switched to another product, but I suspect it's because the ad gotten used to Moxie. Overall, it was not as versatile as Oracle Service Cloud.

What Live Chat solution do you use?

Thanks for letting us know!
Moxie review by Terrance D.
Terrance D.
Validated Reviewer
Review Source

"CRM Review - Moxie"

What do you like best?

As a software package, Moxie delivers a relatively robust set of tools for intermediate level projects and solutions.

What do you dislike?

Often times, the deliverables aren't as scalable as our vendors would like. Our team also finds that it can take considerable time in upskilling agents in training for various services (Concierge, KBot, etc.)

What business problems are you solving with the product? What benefits have you realized?

Customer experience solutions, CRM

Moxie review by Sta  C.
Sta C.
Validated Reviewer
Review Source

"Moxie Customer Review"

What do you like best?

I like the connectivity between customers and helping guide them efficiently.

What do you dislike?

I have not had issues with Moxie yet. However, I can see this application being hard for people who are not great with technology.

What business problems are you solving with the product? What benefits have you realized?

It is easier to optimize customer service without using too many people to answer questions.

Moxie review by Administrator in Hospital & Health Care
Administrator in Hospital & Health Care
Validated Reviewer
Review Source

"Offers Modern Marketing Solutions"

What do you like best?

Great use of talent across the board. Addresses use of talent, resources, and experience to give you the most bang for your buck. Definitely strives for customer engagement and has provided much success with sales.

What do you dislike?

I had the system crash several times in the first month of using. However, this problem has become less frequent with time.

Recommendations to others considering the product

Stick with it! There's a learnig curve.

What business problems are you solving with the product? What benefits have you realized?

Communication between associates and clientele has become so efficient. Everything flows so smoothly now.

Moxie review by Internal Consultant
Internal Consultant
Validated Reviewer
Review Source

"Moxie review from a previous but satisfied user. "

What do you like best?

Easy to use interface. Customization of responses allows for my efficient interaction.

What do you dislike?

Experienced quite a few system crashes that I wasn’t expecting with such frequency. Easily fixed with a reset, but still time consuming.

What business problems are you solving with the product? What benefits have you realized?

The chat and messaging experience allows for quicker response team and easier correspondence. These days people would rather chat electronically than speak over the phone.

Moxie review by User in Education Management
User in Education Management
Validated Reviewer
Verified Current User
Review Source

"Great"

What do you like best?

Good product for the company and easy to use. Gets the necessary jobs done!

What do you dislike?

I don't like the navigation issues that arise from time to time

What business problems are you solving with the product? What benefits have you realized?

I am solving organization and flow issues. I am glad I have this software to help

Moxie review by User in Insurance
User in Insurance
Validated Reviewer
Review Source

"Easy to use"

What do you like best?

Very easy to use. I like that you can set up your workspace to how it is the most visually appealing to you and the search feature when looking for the frequently used sayings

What do you dislike?

Glitches do happen semi frequently. There are several work around that make it not so annoying once you're used to it.

What business problems are you solving with the product? What benefits have you realized?

I use moxie for all customer service questions.

Moxie review by User in Human Resources
User in Human Resources
Validated Reviewer
Verified Current User
Review Source

"If it's not broke don't fix it"

What do you like best?

I like the organization that this program has. It is simple to toggle between inboxes and respond in a timely manner.

What do you dislike?

It has become outdated and more efficient software is available

What business problems are you solving with the product? What benefits have you realized?

This assists in constant email communications between clients and the business. It avoids phone calls in and allows electronic responses

Moxie review by User in Consumer Goods
User in Consumer Goods
Validated Reviewer
Review Source

"MM"

What do you like best?

Moxie is a company filled with innovate thinkers! Provided us with great ideas for our brand, image, and media platforms. Great people and great service.

What do you dislike?

It took awhile for us to get the final product in place and moving, however we were extremely satisfied with their work!

Recommendations to others considering the product

be patient with the process. It takes time to make a good brand, image, and marketing content.

What business problems are you solving with the product? What benefits have you realized?

marketing, communications, brand, image, content strategy

Moxie review by User in Real Estate
User in Real Estate
Validated Reviewer
Review Source

"Moxie was easy to use and a great platform for the duties I required it for."

What do you like best?

The interface was intuitive and easy to use. I did not have to train extensively in order to utilize it effectively.

What do you dislike?

There were some connectivity issues in the beginning, but once I got IT involved it was smooth sailing from there.

What business problems are you solving with the product? What benefits have you realized?

Moxie makes it easier to communicate, pinpoint problems and ultimately have a smoother transition from ideas to reality.

Moxie review by User in Religious Institutions
User in Religious Institutions
Validated Reviewer
Verified Current User
Review Source

"Customer engagement"

What do you like best?

The way you can curate unique customer engagement to your company and website in mobile format.

What do you dislike?

I don't like the learning curve it took to work this product.

What business problems are you solving with the product? What benefits have you realized?

Creating unique mission experiences for college students.

Moxie review by Kyle L.
Kyle L.
Validated Reviewer
Verified Current User
Review Source

"Email and Chat Provider - Spaces by Moxie V 9.10.3369"

What do you like best?

We use Moxie to manage email and chat for our customer care and customer service operations. On demand system that is used across multiple locations seamlessly. Moxie provides a lot of great features and functionality hard to find a competitor that offers the same level of service for the limited scale that we choose to use.

What do you dislike?

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in the US unless the support ticket is escalated. So our contacts and history of support contacts are now irrelevant. During the transition access to quality support and working items to resolution was VERY difficult. We'd go days/weeks/months between responses.

Recommendations to others considering the product

Moxie has been a good standalone email and chat application.

What business problems are you solving with the product? What benefits have you realized?

Single source of chat and email for our agents. Moxie is cost effective.

Moxie review by User in Law Practice
User in Law Practice
Validated Reviewer
Review Source

"Moxie has its pros and cons"

What do you like best?

Customization of the frequently used sayings has been helpful in letting our reps be efficient.

What do you dislike?

It tends to crash a lot which requires a reset, resulting in business interruptions.

Recommendations to others considering the product

Check the compatibility w/you current phone routing prior to partnering with Moxie.

What business problems are you solving with the product? What benefits have you realized?

We are able to assist our customers via chat. Efficient partnering w/customers.

Moxie review by User in Banking
User in Banking
Validated Reviewer
Review Source

"Good Chat Feature"

What do you like best?

Ease of use by end user and there is ability to have standard responses saved.

What do you dislike?

We are very new to using this software. Not sure at this time.

What business problems are you solving with the product? What benefits have you realized?

Ability to respond to questions in a timely response and ensure that all inquires are answered (some get lost when we use email)

Moxie review by User in Retail
User in Retail
Validated Reviewer
Review Source

"Makes emailing and chatting quick and easy"

What do you like best?

Moxie makes receiving and responding to emails quick and efficient.

What do you dislike?

Moxie's set up can be a little confusing, especially when you are first learning how to use.

What business problems are you solving with the product? What benefits have you realized?

We solve customer service issues through email and chat.

Moxie review by User in Insurance
User in Insurance
Validated Reviewer
Review Source

"very helpful for quick communication"

What do you like best?

the interface is pretty straightforward for the most part

What do you dislike?

sometimes trying to navigate to person-specific info seems to freeze the application

Recommendations to others considering the product

simple and easy to use app

What business problems are you solving with the product? What benefits have you realized?

ease of communication between coworkers regardless of physical location

Moxie review by Administrator in Financial Services
Administrator in Financial Services
Validated Reviewer
Review Source

"Moxie for Customer Service Inquiries"

What do you like best?

The reporting is very easy to use and complete

What do you dislike?

At times its slow to connect at peak times of day

What business problems are you solving with the product? What benefits have you realized?

Customer service inquires. Having all inquiries in a centralized area is more efficient.

Moxie review by Consultant in Individual & Family Services
Consultant in Individual & Family Services
Validated Reviewer
Review Source

"Very user friendly. "

What do you like best?

The ability to send messages to coworkers

What do you dislike?

There is nothing I strongly dislike about moxie

What business problems are you solving with the product? What benefits have you realized?

It allows realt time chat wothout having to go through the phone.

Kate from G2 Crowd

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