UPDATE 12/14/16 - My head is going to explode dealing with Moz....
From "Lisa" via chat support "We are certainly happy to refund listing renewals within 2 weeks of the renewal. To do that, I would need you to cancel your listing for..."
OMG - seriously? 2 weeks to get a refund for a listing I HAD previously cancelled and Moz again charged me?
WAIT IT GETS BETTER.....EMAIL 12/14/166....
"Hello, David from Moz Local here. I'm sorry to have to inform you we have accidentally renewed one or more Moz Local listings you had set to not auto-renew at the end of the term for listings set to renew in November and December. We will be submitting refunds for the listings and making sure they are canceled to prevent future charges. If you wish to keep your listing active, please let me know by end of the day Wednesday December 21st. We will start processing the cancelations and refunds on Thursday December 22nd. I apologize for the trouble this has caused. If you have any questions at all, please do let me know."
Now I don't know how many more listings they unauthorized auto renew - appears to be at least 4 maybe 5 now.
My advice - DO NOT EVER, EVER GIVE THEM YOU CREDIT CARD!
1) WAY too long for listings to update...if they ever do!
2) Auto renewals despite cancellations.
3) After contacting support about unauthorized renews and requesting NONE of my listings be auto renewed several months later ANOTHER UNAUTHORIZED auto renewal. Now I waste more time getting my money back.
4) I do not TRUST this company at all.