What do you like best?
It's extremely free form and easy to get ideas onto a canvas quickly. It accepts multiple inputs (even websites) via drag and drop. Group voting is a great feature too (especially for remote teams).
What do you dislike?
It's quite expensive and they don't have a free version. Larger teams may have to lobby to get it paid for. It's totally worth it if the team uses it though.
Recommendations to others considering the product
If you'd start or end any part of your process with post-it notes on a whiteboard, Mural is the digital replica of that thought. On top of that, it's a great way to organize ideas, features, research, competitors, etc. visually. Plus, group voting tools help your team prioritize all of these things with ease.
What business problems are you solving with the product? What benefits have you realized?
Collecting everything from research and input to ideas all in one place is massively helpful in ensuring everyone on the team has access to everything they need from day one. Questions of where "X" is and the lack of information intake can derail a project. Mural knocks all of that out at the very beginning.
Being able to track, sort and prioritize things just as you would on a whiteboard is absolutely killer.