What do you like best?
Gives a secure platform with many useful functions. Particularly like the ability to save client information since I have many repeat clients. Keeping credit cards on file in a secure platform is perfect for what I need.
What do you dislike?
Not the most user-friendly product I've seen- can be confusing at first especially when processing returns or voids. I was also very confused when going through PCI compliance- it took me a long time and I wasn't exactly sure what I was doing for parts of it- though this is probably user error and not directly related to the product.
Recommendations to others considering the product
Definitely a good product that has all the functions you need, even if the setup is a little difficult at first. Though the hardest part for me was making sure I was CPI compliant- which is not a problem with my virtual merchant itself (I think it would be true for any virtual merchant).
What business problems are you solving with the product? What benefits have you realized?
The ability to save client information is key to making the payment process more streamlined for returning clients. I also like the recurring billing capability, which I found fairly easy to use,