They are incompetent, unprofessional, unreliable and have made poor, unethical decisions, which have caused harm to my business.
I am a 54 y/o man that runs a painting company in NJ. I also do web sites for clients part time. I have been a name.com customer for well over 8 years. I currently have 63 domains with them and had 63 associated web sites hosted on their servers.
On 01-27-2017, I received an email from Name.com which states: “The hosting for yourdomain***.com has been suspended. It was suspended because we received a verifiable spamming complaint. More specifically, info@yourdomain***.com” And this suspension came with no warning. To add, I have no idea what “verifiable spamming complaint” even means, as I am the last person in the world that would send spam.
I immediately called Name.com to find out (what in gods name), was wrong with my account. I spoke on the phone with one of their employees at great length. She stated, “your account has been permanently suspended for spamming”. I explained to her that I was in no way responsible for any form of spamming @mydomainname. I suggested that someone must have hacked into their system and sent email from my account. No one has access to my computer but me as I live alone, so spamming did not happen on my end. She stated, “there is nothing I can do, your hosting account has been permanently suspended”. And she gave me the feeling that she believed I was lying.
he end result - 63 of my web sites went offline, at the flip of Name.com’s incompetent hands, and they offered no solution.
Name.com (on a whim), has forced me to seek web hosting with a different company, and has caused loss of monies, loss of time and has caused much unnessecery stress and inconvenience. I will have to spend an estimate of 7 days, setting up 63 domains on a new server and uploading data for my 63 web sites.
I have found Name.com to be an incompetent, unprofessional, unreliable and unfair service. This company has given me an unnecessary workload and has caused a major inconvenience in my life. I’d also like to add that on September 5, 2016 - I paid in full $203.88 for a (1) year hosting plan with Name.com and was forced to pay for a new hosting plan on January 25, 2017 with a different company. I have been sickened by this unprofessional company.
I have contacted my credit card company to do a chargeback and hopefully get my money refunded. However, the stress and inconvenience this has caused outweighs the expense.
Thoroughly disgusted and in disbelief,