Narvar Ship

3.8
(3)

Narvar is a supply chain management platform that helps you improve the customer experience from consideration to fulfillment.

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Narvar Ship review by Correy H.
Correy H.
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"Great Solution to Enhance the End of the Customer Experience"

What do you like best?

What I liked best about Narvar was the easy of implementation. Very little to no work had to be done internally. We were up and running in 2-3 weeks.

What do you dislike?

My biggest gripe is not really Narvar's fault ---- but because we have a home grown ecom solution, the way we pass parameters back to Narvar didn't allow us to take advantage of more custom messaging (based on category level).

I do wish that we had the ability to access a dashbaord/admin for self-service updates. For now, we have to contact Narvar and they schedule it for a weekly release.

Recommendations to others considering the product

Double check your ecom platform to see if you can pass get variables in order to take advantage of customization (based on products / category).

What business problems are you solving with the product? What benefits have you realized?

Being that we are a luxury brand, customer experience at all touch points is very important to us. Narvar allowed us to make a small change that helped complete our users' experience so that all touch points were elevated.

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Narvar Ship review by Administrator in Apparel & Fashion
Administrator in Apparel & Fashion
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"Best of the best"

What do you like best?

Functionality of this platform and the ability to do almost all customization manually through the hub portal.

What do you dislike?

Real-time reporting could be a bit more in-depth and comprehensive.

Recommendations to others considering the product

Definitely look into this product. The Narvar team is exceptional, always making improvements and recommendations to improve the mutual business relationship.

What business problems are you solving with the product? What benefits have you realized?

We are able to cut down on customer service inquiries for basic questions (ex: WISMO?) so our agents can focus on more complicated inquiries. We are also able to keep the entire customer journey branded.

What Shipping solution do you use?

Thanks for letting us know!
Narvar Ship review by Administrator in Retail
Administrator in Retail
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"Narvar tracking "

What do you like best?

I like the ability to see real time delivery dates.

What do you dislike?

I dont not like the way the sata is rolled up visually

What business problems are you solving with the product? What benefits have you realized?

Real time updates amd consumer activity.

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