What do you like best?
Natero enables the best tools you would expect from a CSM platform, enabling CSMs to be proactive and growing customer accounts and managing risks. Team members can utilize task management, dashboards, emailing to improve adoption, advanced permissions / a robust health score and more. Due to their experience as an original Business Intelligence platform, the tool blows other CSM platforms out of the water with reporting capabilities. I've been extremely impressed from the start and their team has been such great partners to work with - always going the extra mile to make sure we're satisfied and taken care of. Couldn't recommend them more as a vendor!
What do you dislike?
Since they're still growing as a platform, there are some features you would expect from the robustness of their tool that aren't yet there (like reporting by quarters vs. months, for example). With that said though, whenever we've had a valid feature request they believe other clients would benefit from as well, they're incredibly flexible with adding the request to their roadmap and actually living up to the timeline 'estimates' they report.
Recommendations to others considering the product
If you're looking for a robust tool to not only empower CSMs but other people in the organization - such as sales and product - about customer product adoption and growth opportunities, Natero is a great find.
What business problems are you solving with the product? What benefits have you realized?
We've been able to solve significant challenges with reducing manual work for health score tracking, improving our proactive capabilities, having visibility into product health and more.