Dashboards are simple and easy to understand.
Account views give easy access to relevant information and its fairly easy to edit.
Natero team is extremely responsive (based on my review here, Natero reached out and we were able to address and fix a couple of the bugs I mentioned below).
Some of these may be a result of us not understanding the setup (which is itself an issue) but:
What can and cannot be edited on the account page seems somewhat random. Some fields show as editable but aren't actually editable.
Setting up recurring tasks takes full admin privileges. I've gone back to using Salesforce to set up account tasks because of this.
Actually building a dashboard is a chore. You have to first create either a chart or list, and these builders are confusing and limited, and then use those charts and lists to build a dashboard.
It doesn't appear you can have multiple email addresses or phone numbers on a contact.
Data in the Portfolio Performance chart is not accessible. It's great to see how revenue flow is doing overall, but it's a useless chart because you can't get to the data to break it down.
Performance is also an issue. Pages can be slow to load, and they've had 2 major outages in the 3 months we've been using Natero.
If your CS team is fairly basic and you as a manager give them their exact daily tasks (they're basically automatons), Natero will help you keep them accountable. If your team is independent and built out of power users, they will be frustrated by Natero's limited UI editing.