What do you like best?
Having all the components of a Process at your fingertips. You can capture as much detail as you want regarding the attributes of the process such as; Objectives, goals, Policy, RACI, Procedures, Tool Specs, Inputs, outputs, triggers, metrics, and the list goes on. It has all the core components from A-Z to capture when documenting the process so when it is finished all the information you need is right there in the Process document. It eliminates the need to use Visio for the visual workflows, Word for the procedures, policy, objectives, etc., and excel for the RACI, data specs, tool specs, etc.
What do you dislike?
There is nothing to really dislike, rather every application has opportunities for improvement.There are two components that I would like to see Navvia add in future enhancements...Ability to import from Visio if you have a process mapped using BPM Standards and have an "Undo" option.
Recommendations to others considering the product
While there are other Process design tools, or BPM Applications out in the Market, Navvia listens to feedback from their customers to continually enhance the platform. Also, like I mentioned before, it has all the attributes of a process right there for you to reference and complete. It is really a process documentation guide for everyone to ensure all components of the process are documented. Other systems do not have these components pre defined and it is up to you as a user to add the components to the process.
Also, the fact that Navvia offers Process Accelerators for ServiceNow is a huge plus. It gives you a jump start on the process with a lot of the attributes already defined and documented (tool specs, data specs, states, notifications, metrics, etc). This saved us hours when building Incident and Problem Management processes.
Lastly, The price is very affordable. Especially when you take advantage of the Learn Module and take the free courses. We are taking advantage of the ITIL Foundations class by enrolling new hires to take the class and then we just have to pay for the certification exam. This is much cheaper than going through another organization to provide the training and administer the exam.
What business problems are you solving with the product? What benefits have you realized?
In my organization we did not have any of the ITSM Process mapped out. We recently purchased a new ITSM tool and as part of the development of the tool we mapped out the Incident, and Problem Management Processes. We purchased Navvia just before we went live with the ITSM tool to transcribe Incident and Problem management processes into Navvia. We are now using it to document other processes that are being implemented into the ITSM tool.
The benefit is having the process documented and the ability to go back and reference the process to answer questions, ensure conformity, and to identify CSI opportunities. We are not quite mature enough to govern the processes but that is something we hope to take advantage of in the near future.
Outside of the Process Design piece, we have had 3 new hires in our Service Desk use the Learn module and take the Live ITIL Foundations course. After completing the course, they were able to successfully pass the certification exam.