Navvia

Navvia

(37)
4.6 out of 5 stars

Navvia software helps you easily create, improve and manage your IT or business processes. The social collaboration capability empowers you to take a people-focused approach in building effective processes. Happy people make happy organizations.

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Showing 37 Navvia reviews
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Navvia review by <span>Ash M.</span>
Ash M.
Validated Reviewer
Verified Current User
Review Source

"Governing ITSM and other processes with Navvia"

What do you like best?

The collaboration and survey sharing, and the ease of creating complete process and procedure documentation.

What do you dislike?

The time it takes to populate fields and configure the boiler plate items. But once it's configured, it works great.

Recommendations to others considering the product

Navvia provides a canvas and tools that if you have ever used Visio, you'll pick up immediately. The magic comes in with how you can add all the in-depth details that then feed a set of documents, eliminating the need to use multiple tools to track governed information.

What business problems are you solving with the product? What benefits have you realized?

We are beginning to utilize Navvia to create and govern our ITSM and other IT processes. The best benefit we have seen so far is the ability to easily reach out to user to collaborate, and get input via surveys.

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Navvia review by <span>Mark C.</span>
Mark C.
Validated Reviewer
Verified Current User
Review Source

"A very satisfied long time user"

What do you like best?

Navvia provides absolutely excellent support for their tool.

The functionality in the tool is close to limitless. I mainly use the tool to create Process Maturity Assessments and process documents. I have found no other tool in the market place that does the things I need to do in my day to day job.

The ServiceNow related Process Documents are a very big win for us in that we are very heavily reliant on the tool.

Being able to create customized Process documents for our processes is also a very big win for us.

What do you dislike?

The ONLY thing I dislike about the tool is the learning curve for new users. Once you learn the tool and how to utilize the functionality, it is wonderful. The intuitiveness of the tool, while great, is difficult for new users to follow.

I am very pleased with the fact that we do not have a laundry list of dislikes with the tool. The tool continues to evolve to better support the organization's process goals and functions.

Recommendations to others considering the product

If an organization is looking for tool to support ITIL processes to better serve your organization, I whole heartedly recommend Navvia as your go to tool.

I really have not found a lot that the tool cannot do to support our organization. Inputs and outputs for process relationships is there by the click of a button.

What business problems are you solving with the product? What benefits have you realized?

This could have the potential to be a very long list. Mainly, I utilize the tool to create Process Maturity Assessments and Process documents. There is a huge benefit to our organization in that I have one stop shopping for my process needs. The fact that it has documents which relate to ServiceNow is huge for our organization as we are very reliant on that tool.

Working with ServiceNow support, I am constantly learning new things about the tool in terms of functionality and usefulness.

As the tool continue to evolve, more and more useful functionality is added.

Navvia really listens to the needs of their customers.

What Business Process Management solution do you use?

Thanks for letting us know!
Navvia review by <span>Jeremy H.</span>
Jeremy H.
Validated Reviewer
Verified Current User
Review Source

"Navvia is the foundation for documenting our Processes in IT"

What do you like best?

Having all the components of a Process at your fingertips. You can capture as much detail as you want regarding the attributes of the process such as; Objectives, goals, Policy, RACI, Procedures, Tool Specs, Inputs, outputs, triggers, metrics, and the list goes on. It has all the core components from A-Z to capture when documenting the process so when it is finished all the information you need is right there in the Process document. It eliminates the need to use Visio for the visual workflows, Word for the procedures, policy, objectives, etc., and excel for the RACI, data specs, tool specs, etc.

What do you dislike?

There is nothing to really dislike, rather every application has opportunities for improvement.There are two components that I would like to see Navvia add in future enhancements...Ability to import from Visio if you have a process mapped using BPM Standards and have an "Undo" option.

Recommendations to others considering the product

While there are other Process design tools, or BPM Applications out in the Market, Navvia listens to feedback from their customers to continually enhance the platform. Also, like I mentioned before, it has all the attributes of a process right there for you to reference and complete. It is really a process documentation guide for everyone to ensure all components of the process are documented. Other systems do not have these components pre defined and it is up to you as a user to add the components to the process.

Also, the fact that Navvia offers Process Accelerators for ServiceNow is a huge plus. It gives you a jump start on the process with a lot of the attributes already defined and documented (tool specs, data specs, states, notifications, metrics, etc). This saved us hours when building Incident and Problem Management processes.

Lastly, The price is very affordable. Especially when you take advantage of the Learn Module and take the free courses. We are taking advantage of the ITIL Foundations class by enrolling new hires to take the class and then we just have to pay for the certification exam. This is much cheaper than going through another organization to provide the training and administer the exam.

What business problems are you solving with the product? What benefits have you realized?

In my organization we did not have any of the ITSM Process mapped out. We recently purchased a new ITSM tool and as part of the development of the tool we mapped out the Incident, and Problem Management Processes. We purchased Navvia just before we went live with the ITSM tool to transcribe Incident and Problem management processes into Navvia. We are now using it to document other processes that are being implemented into the ITSM tool.

The benefit is having the process documented and the ability to go back and reference the process to answer questions, ensure conformity, and to identify CSI opportunities. We are not quite mature enough to govern the processes but that is something we hope to take advantage of in the near future.

Outside of the Process Design piece, we have had 3 new hires in our Service Desk use the Learn module and take the Live ITIL Foundations course. After completing the course, they were able to successfully pass the certification exam.

Navvia review by <span>Bates N.</span>
Bates N.
Validated Reviewer
Verified Current User
Review Source

"A unique and innovative product"

What do you like best?

Navvia has pre-made ITIL-compliant process templates that you can tweak to fit your business rather than starting from scratch. The subscription also comes with a library of free training courses that my teams has found to be invaluable. Because the subscription comes with unlimited read-only licenses, everyone in our organization can view process documentation and utilize training at no additional cost to us.

What do you dislike?

There is some learning curve with the design tool and it takes a little bit of time to fully grasp how all of the features work together. However, ease of use has improved rapidly since we began our subscription.

What business problems are you solving with the product? What benefits have you realized?

Thanks to this tool we now have several documented, ITIL-compliant service management processes where previously we had little or no documentation of our processes. This tool allowed us to move much faster than we originally believed possible and has been instrumental in facilitating slow but meaningful culture change in our organization.

Navvia review by <span>Deborah M.</span>
Deborah M.
Validated Reviewer
Verified Current User
Review Source

"Navvia Business Process Designer - An ITSM Practictioner's Dream Come True!"

What do you like best?

Ease of use for process design; single repository to maintain process workflows, technical design documentation, survey results, and audit documentation.

What do you dislike?

N/A - seems to be working fine for our implementation to date. We only just started using Navvia in October, 2016.

Recommendations to others considering the product

Great tool, especially if you are looking for boilerplate process templates for common ServiceNow processes/applications (incident, problem, change, etc). Navvia keeps up with ServiceNow releases and within 1-2 months the process templates match the latest major release of ServiceNow.

What business problems are you solving with the product? What benefits have you realized?

Maintaining process workflows and documentation in a single repository. Great low-cost educational resource for IT Service Management and ITIL Foundation training.

Navvia review by <span>Vesna S.</span>
Vesna S.
Validated Reviewer
Verified Current User
Review Source

"Great tool for ITSM"

What do you like best?

The templates within Navvia give a very structured and methodical approach for defining and documenting ITSM processes and technical requirements.

What do you dislike?

It was a little difficult to use the product at first but once familiar with the features, like any system it became easy to navigate.

What business problems are you solving with the product? What benefits have you realized?

The Navvia product, along with their consultants not only gave us a great starting point when beginning to redefine our ITSM processes but helped guide us all the way through. We leveraged their survey module to get a baseline for our processes, used their templates to define roles and responsibilities and also flow charts. The approach and organization really helped us in pulling together our documentation which was really the main problem we were trying to solve. Having the process documentation outlined so well helped us immensely in defining our technical requirements and was the largest benefit for us.

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Navvia
(37)