Navvia

Navvia

(37)
4.6 out of 5 stars

Navvia software helps you easily create, improve and manage your IT or business processes. The social collaboration capability empowers you to take a people-focused approach in building effective processes. Happy people make happy organizations.

Work for Navvia?

Learning about Navvia?

We can help you find the solution that fits you best.

Navvia Reviews

Ask Navvia a Question
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • Industry
Ratings
Company Size
User Role
Industry
Showing 37 Navvia reviews
LinkedIn Connections
Navvia review by Ash M.
Ash M.
Validated Reviewer
Verified Current User
Review Source

"Governing ITSM and other processes with Navvia"

What do you like best?

The collaboration and survey sharing, and the ease of creating complete process and procedure documentation.

What do you dislike?

The time it takes to populate fields and configure the boiler plate items. But once it's configured, it works great.

Recommendations to others considering the product

Navvia provides a canvas and tools that if you have ever used Visio, you'll pick up immediately. The magic comes in with how you can add all the in-depth details that then feed a set of documents, eliminating the need to use multiple tools to track governed information.

What business problems are you solving with the product? What benefits have you realized?

We are beginning to utilize Navvia to create and govern our ITSM and other IT processes. The best benefit we have seen so far is the ability to easily reach out to user to collaborate, and get input via surveys.

Sign in to G2 Crowd to see what your connections have to say about Navvia
Navvia review by Mark C.
Mark C.
Validated Reviewer
Verified Current User
Review Source

"A very satisfied long time user"

What do you like best?

Navvia provides absolutely excellent support for their tool.

The functionality in the tool is close to limitless. I mainly use the tool to create Process Maturity Assessments and process documents. I have found no other tool in the market place that does the things I need to do in my day to day job.

The ServiceNow related Process Documents are a very big win for us in that we are very heavily reliant on the tool.

Being able to create customized Process documents for our processes is also a very big win for us.

What do you dislike?

The ONLY thing I dislike about the tool is the learning curve for new users. Once you learn the tool and how to utilize the functionality, it is wonderful. The intuitiveness of the tool, while great, is difficult for new users to follow.

I am very pleased with the fact that we do not have a laundry list of dislikes with the tool. The tool continues to evolve to better support the organization's process goals and functions.

Recommendations to others considering the product

If an organization is looking for tool to support ITIL processes to better serve your organization, I whole heartedly recommend Navvia as your go to tool.

I really have not found a lot that the tool cannot do to support our organization. Inputs and outputs for process relationships is there by the click of a button.

What business problems are you solving with the product? What benefits have you realized?

This could have the potential to be a very long list. Mainly, I utilize the tool to create Process Maturity Assessments and Process documents. There is a huge benefit to our organization in that I have one stop shopping for my process needs. The fact that it has documents which relate to ServiceNow is huge for our organization as we are very reliant on that tool.

Working with ServiceNow support, I am constantly learning new things about the tool in terms of functionality and usefulness.

As the tool continue to evolve, more and more useful functionality is added.

Navvia really listens to the needs of their customers.

What Business Process Management solution do you use?

Thanks for letting us know!
Navvia review by Jeremy H.
Jeremy H.
Validated Reviewer
Verified Current User
Review Source

"Navvia is the foundation for documenting our Processes in IT"

What do you like best?

Having all the components of a Process at your fingertips. You can capture as much detail as you want regarding the attributes of the process such as; Objectives, goals, Policy, RACI, Procedures, Tool Specs, Inputs, outputs, triggers, metrics, and the list goes on. It has all the core components from A-Z to capture when documenting the process so when it is finished all the information you need is right there in the Process document. It eliminates the need to use Visio for the visual workflows, Word for the procedures, policy, objectives, etc., and excel for the RACI, data specs, tool specs, etc.

What do you dislike?

There is nothing to really dislike, rather every application has opportunities for improvement.There are two components that I would like to see Navvia add in future enhancements...Ability to import from Visio if you have a process mapped using BPM Standards and have an "Undo" option.

Recommendations to others considering the product

While there are other Process design tools, or BPM Applications out in the Market, Navvia listens to feedback from their customers to continually enhance the platform. Also, like I mentioned before, it has all the attributes of a process right there for you to reference and complete. It is really a process documentation guide for everyone to ensure all components of the process are documented. Other systems do not have these components pre defined and it is up to you as a user to add the components to the process.

Also, the fact that Navvia offers Process Accelerators for ServiceNow is a huge plus. It gives you a jump start on the process with a lot of the attributes already defined and documented (tool specs, data specs, states, notifications, metrics, etc). This saved us hours when building Incident and Problem Management processes.

Lastly, The price is very affordable. Especially when you take advantage of the Learn Module and take the free courses. We are taking advantage of the ITIL Foundations class by enrolling new hires to take the class and then we just have to pay for the certification exam. This is much cheaper than going through another organization to provide the training and administer the exam.

What business problems are you solving with the product? What benefits have you realized?

In my organization we did not have any of the ITSM Process mapped out. We recently purchased a new ITSM tool and as part of the development of the tool we mapped out the Incident, and Problem Management Processes. We purchased Navvia just before we went live with the ITSM tool to transcribe Incident and Problem management processes into Navvia. We are now using it to document other processes that are being implemented into the ITSM tool.

The benefit is having the process documented and the ability to go back and reference the process to answer questions, ensure conformity, and to identify CSI opportunities. We are not quite mature enough to govern the processes but that is something we hope to take advantage of in the near future.

Outside of the Process Design piece, we have had 3 new hires in our Service Desk use the Learn module and take the Live ITIL Foundations course. After completing the course, they were able to successfully pass the certification exam.

Navvia review by Bates N.
Bates N.
Validated Reviewer
Verified Current User
Review Source

"A unique and innovative product"

What do you like best?

Navvia has pre-made ITIL-compliant process templates that you can tweak to fit your business rather than starting from scratch. The subscription also comes with a library of free training courses that my teams has found to be invaluable. Because the subscription comes with unlimited read-only licenses, everyone in our organization can view process documentation and utilize training at no additional cost to us.

What do you dislike?

There is some learning curve with the design tool and it takes a little bit of time to fully grasp how all of the features work together. However, ease of use has improved rapidly since we began our subscription.

What business problems are you solving with the product? What benefits have you realized?

Thanks to this tool we now have several documented, ITIL-compliant service management processes where previously we had little or no documentation of our processes. This tool allowed us to move much faster than we originally believed possible and has been instrumental in facilitating slow but meaningful culture change in our organization.

Navvia review by Deborah M.
Deborah M.
Validated Reviewer
Verified Current User
Review Source

"Navvia Business Process Designer - An ITSM Practictioner's Dream Come True!"

What do you like best?

Ease of use for process design; single repository to maintain process workflows, technical design documentation, survey results, and audit documentation.

What do you dislike?

N/A - seems to be working fine for our implementation to date. We only just started using Navvia in October, 2016.

Recommendations to others considering the product

Great tool, especially if you are looking for boilerplate process templates for common ServiceNow processes/applications (incident, problem, change, etc). Navvia keeps up with ServiceNow releases and within 1-2 months the process templates match the latest major release of ServiceNow.

What business problems are you solving with the product? What benefits have you realized?

Maintaining process workflows and documentation in a single repository. Great low-cost educational resource for IT Service Management and ITIL Foundation training.

Navvia review by Vesna S.
Vesna S.
Validated Reviewer
Verified Current User
Review Source

"Great tool for ITSM"

What do you like best?

The templates within Navvia give a very structured and methodical approach for defining and documenting ITSM processes and technical requirements.

What do you dislike?

It was a little difficult to use the product at first but once familiar with the features, like any system it became easy to navigate.

What business problems are you solving with the product? What benefits have you realized?

The Navvia product, along with their consultants not only gave us a great starting point when beginning to redefine our ITSM processes but helped guide us all the way through. We leveraged their survey module to get a baseline for our processes, used their templates to define roles and responsibilities and also flow charts. The approach and organization really helped us in pulling together our documentation which was really the main problem we were trying to solve. Having the process documentation outlined so well helped us immensely in defining our technical requirements and was the largest benefit for us.

Navvia review by Tom N.
Tom N.
Validated Reviewer
Verified Current User
Review Source

"Navvia is priceless for documentation and driving improvements"

What do you like best?

Navvia ensures that our process/procedure/requirements/specs documentation is comprehensive, logically tied together and effective. The tool allows us the luxury of not being experts in process documentation and still get it right.

It provides lots of great examples via the templates and then is organized in a way that ensures we don't miss any needed elements. It's also flexible, allowing us to deviate from the prescribed path to add content specific to our needs or exclude content that isn't relevant.

Then, once we have everything documented, Navvia hands us a methodology & required content to assess and improve our maturity- all in a way that allows easy reporting up the chain and accountability within our teams.

What do you dislike?

I would like the interface to be faster.

What business problems are you solving with the product? What benefits have you realized?

Process alignment with other areas, clarification, communication and training for procedures, formalized and tracked process improvement.

Navvia review by Mary E S.
Mary E S.
Validated Reviewer
Review Source

"Process Modeling and Documentation Made Easy "

What do you like best?

What I like most is the familiarity of the workflow design tool, that allows you to add roles, tasks and work instructions to the one diagram, and almost magically, create complete documentation with flow charts, RACI diagram, roles, and technical instructions with a click of a button.

What do you dislike?

Some of the navigation is a little clumsy, but there is a new interface coming out and the Navvia development team is always open to new suggestions and enhancements.

Recommendations to others considering the product

Get a demo and discover how many ways it can improve the efficiency and effectiveness of documentation for your company

What business problems are you solving with the product? What benefits have you realized?

For the Continual Service Improvement and Business Process modeling, this tool is a more efficient way of collecting and documenting process maps, value stream maps and technical requirements for ServiceNow applications.

Navvia review by Michelle B.
Michelle B.
Validated Reviewer
Verified Current User
Review Source

"Navvia has changed our success and structure for process design, great supporting tool. "

What do you like best?

We really like the structured and detailed approach to process design. The ITIL templates are incredibly helpful. The training and support from Navvia is some of the best we have ever experienced. They respond quickly and support has been top notch. They are very well skilled in the tool and do not stop until you have your issue resolved or the training you need to be successful.

What do you dislike?

We don't love having to create individual profiles for each process so we can setup things like version control but it is not a show stopper.

What business problems are you solving with the product? What benefits have you realized?

Through the implementation of process, we are bridging the gap between IT and the business. This helps us deploy more consistent and quality IT services.

Navvia review by Michael S.
Michael S.
Validated Reviewer
Review Source

"Navvia Success Story Implementing ServiceNow"

What do you like best?

The team at Navvia has an extensive breadth of knowledge in the IT Service Management area. Thanks to Navvia, we now have mature processes and will look to team with them as we implement new processes moving forward. Since moving over to ServiceNow in 2011, we have engaged with Navvia consultants in assisting us with a CMDB solution. This has proven to be a valuable tool for us in understanding our hardware and software inventory at any given moment. We've also added CI costing to the CMDB which has also proven to be invaluable for insurance purposes.

What do you dislike?

We have only had positive experiences with Navvia.

Recommendations to others considering the product

When we first worked with Navvia in 2000, they stressed working on the process first before implementing a technical solution. Since 2000, we have followed this model using Navvia's software and would recommend that other companies follow this advice as well. I would also recommend engaging with Navvia if you do not have experience creating processes. Their consultants worked very closely with our IT teams and were very patient and collaborative during our engagements.

What business problems are you solving with the product? What benefits have you realized?

As mentioned in my response to the first question, we are in the final stages of our CMDB and costing project. We will look to engage Navvia to review our process before closing out the project.

Navvia review by Steve S.
Steve S.
Validated Reviewer
Review Source

"Recommend and use Navvia whenever possible"

What do you like best?

Flexible, self-contained contained and controlled environment for comprehensive management of processes.

Develop, modify review, and publish processes based on custom or best practice templates. Conduct maturity assessments using built-in or customized assessment module and conduct audits of processes using built-in auditing tool to identify changes to process documentation/diagrams.

Provides secure work spaces for individuals and/or groups developing process, and a portal where "production" versions of process are published and available to to everyone who needs to see/use them..

What do you dislike?

Very little to dislike.

Roadmap is headed in a direction to integrate all processes and allow references to other processes and their components, e.g., roles, procedures.

Be able to produce documentation that serves as training materials.,

Recommendations to others considering the product

There aren't any competitors that I was able to find at this price point, nor with this ease of use, incredibly short ramp-up time and use beyond what I expected. E.g., it's a great tool for a senior person to train new people on; walking a to be process owner through comprehensive documentation provided with the platform and customized to your organization is an amazing eye-opener for someone who is not used to dealing with comprehensive process templates.

Companies don't build documentation like this provides out-of-the-box; let alone be able to maintain it with little effort.

What business problems are you solving with the product? What benefits have you realized?

The business problems and the benefits that were achieved from them were that:

Process documentation is current and available to those that need it

Changes to processes are controlled and subject to review prior to publication.

Production processes are not changed without proper review

Maturity assessments are conducted at regular intervals and that written documentation is available supporting the assessment.

Processes controls are supported by metrics

Processes map to business objectives

Navvia review by Blane H.
Blane H.
Validated Reviewer
Review Source

"Service Management Process Architect"

What do you like best?

The NAVVIA web portal provides my team with everything my team needs to build both logical and physical ITIL business processes. The logical process models are used to manage and govern the individual business processes and the physical models (technical specs) are used to configure our ITSM toolset business process workspace templates.

What do you dislike?

The current business process modeling tool lacks the functionality to automatically link business processes. The product development team is currently working on adding this functionality to the BPM toolset.

Recommendations to others considering the product

Trying to roll out an out of the box ITSM tool solution almost always results in a failed project.

NAVVIA provides you with all the knowledge and tools to build a standardized streamlined process that meets your business needs.

Use NAVVIA to build your processes then configure your tool to meet your business needs.

What business problems are you solving with the product? What benefits have you realized?

The NAVVIA toolset has helped our team build solid IT business processes and we also use it the platform to audit, evaluate, and improve IT business processes.

Navvia review by Administrator in Higher Education
Administrator in Higher Education
Validated Reviewer
Verified Current User
Review Source

"Overall we find the Navvia tool an important part of our ITSM strategy. "

What do you like best?

Primarily we use the Navvia tool to document, manage and govern our processes. Additionally we leverage the survey tool to measure our process maturity as well as leverage the training materials to help keep up ITIL awareness throughout the department. In each area we find that it fits well to help support our projects and initiatives, in particular in when designing a new process.

What do you dislike?

At times the interface is difficult to navigate and requires training in order to be able to do even basic tasks.

What business problems are you solving with the product? What benefits have you realized?

Process Design - The process design templates have enabled us to more easily run our own process design initiatives. Without them these initiatives would require much more preparation and planning.

Process Governance - The governance module has brought structure, rigor and transparency that would be difficult to maintain otherwise.

Navvia review by Executive Sponsor in Higher Education
Executive Sponsor in Higher Education
Validated Reviewer
Review Source

"Helpful Process Analysis Tool"

What do you like best?

Navvia is a very helpful process analysis tools. The ServiceNow accelerators have really helped our team to facilitate meaningful discussions on our processes before arriving at solution specifications. We have repeatedly learned the hard way that the discussions on business process design must come first. For the processes where we started with an "agile" approach to configuring ServiceNow, we are now seeing where we would have benefited by deferring system conversations and demonstrations once the high-level process was vetted thoroughly.

What do you dislike?

It took quite a while for our team to ramp up the use of Navvia. Our team is now better positioned to use the system and is making progress. Navvia is also addressing some of the interface issues in an upcoming release.

What business problems are you solving with the product? What benefits have you realized?

The tool helps us to articulate our process design for our ITIL processes and provides documentation which can be used for a multitude of audiences.

Navvia review by Robin B.
Robin B.
Validated Reviewer
Review Source

"I love the Navvia tool and the Navvia team!"

What do you like best?

1. Software is comprehensive, intuitive, easy to use.

2. More importantly, the staff is genuine, honest, responsive and all are truly competent experts in their field and roles.

What do you dislike?

Nothing -- I like it all. The survey requires 40 characters, so I am filling this in properly.

Recommendations to others considering the product

If you use ITIL or COBIT or follow CMMI -- you need this tool. It will save you months and months of man-hours and $10's of $1000's of dollars!

What business problems are you solving with the product? What benefits have you realized?

Client maturity assessments, surveys, reporting, documentation;

Sales surveys and industry reports

This tool also helps extend our consulting services and gives us a tremendous edge in the market

Navvia review by Administrator in Broadcast Media
Administrator in Broadcast Media
Validated Reviewer
Verified Current User
Review Source

"IT Service Manager"

What do you like best?

One-stop shop for process, policy and procedures. Organizes it all so you don't have to.

What do you dislike?

Tool is not super intuitive to use. Once you know what to do, it's great. But there is a learning curve, and if you don't use it all the time, a re-learning curve when you go back to it.

Recommendations to others considering the product

Get on board and help the Navvia team with your feedback. They are super receptive to feedback and ideas, and they can only improve with our help.

What business problems are you solving with the product? What benefits have you realized?

This tool forces (or at the very least easily enables) process artifact standardization. If you have a team with different process managers who all have their own way of doing things, Navvia allows you to set parameters that control deviation. Very useful tool as a manager.

Navvia review by Martin B.
Martin B.
Validated Reviewer
Review Source

"Navvia review at U of A"

What do you like best?

The simplicity of creating a comprehensive and up to date document based on Process Flow and information. Copy paste of Process Flows from "diagram only" software into documents is tedious and creates a potential of different versions of what should be the truth.

What do you dislike?

no quick start guide. The user guide (at 300 pages) is huge. Webinars, videos and other methods do a help a bit, but a quick-start (similar to cell phones, printers, etc) would be great.

Recommendations to others considering the product

The capabilities are amazing. Support during our trial was fantastic. Training was highly comprehensive. The pre-made ITIL Templates are far better than anyone could desire to create on their own.

What business problems are you solving with the product? What benefits have you realized?

Lack of Process Mapping and Process Documentation. Showing and explaining ITIL process foundations. Preparation for implementation of an ITSM platform.

Navvia review by Chuck S.
Chuck S.
Validated Reviewer
Verified Current User
Review Source

"Navvia Process Designer Review"

What do you like best?

The ease of creating process documentation for our clients that is complete and professional appearing. Also the ability to brand the site for both ourselves and our customers.

What do you dislike?

The drag and drop function could be improved. There are several areas where the system malfunctions with regularity. That said the value obtained by the ability to readily produce documentation outweighs any inconvenience.

What business problems are you solving with the product? What benefits have you realized?

We are able to staff process design engagements with fewer resources and turn out quality documentation in much less time allowing our consultants to focus on process, not document building.

Navvia review by Administrator in Hospital & Health Care
Administrator in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"NAVVIA Speeds up our ITSM implementation"

What do you like best?

The ITIL based templates made it very easy for us to ramp up documentation of ITIL processes as implemented in our environment. They also ensured that we complied with best practices. The workflow swimlanes really made it simple to construct dependencies on other processes.

What do you dislike?

In the beginning it was difficult to change the processes using swimlanes but they fixed that with the drag and drop capability.

Recommendations to others considering the product

If you are looking for a good tool to create and document processes this is the right tool. From the survey tool to process documentation it is very good.

What business problems are you solving with the product? What benefits have you realized?

We were an adhoc IT department prior to our engagement with NAVVIA. We needed to ramp up ITIL processes for operational support. We had outgrown our ticketing system and needed to document our processes before trying to select an automation tool. This allowed us to effectively evaluate an ITSM tool and select it based on our processes

Navvia review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Excellent tool for driving highly effective, mature process management"

What do you like best?

It does a great job of institutionalizing process best practices so it helps users take huge leaps forward in developing and managing mature processes without having to be a process wonk. I love the way it automatically updates reports and documentation as you make incremental improvements to your processes.

What do you dislike?

The interface seems a bit antiquated, but once I got used to it, I had no problems.

Recommendations to others considering the product

If you are serious about process management, there isn't anything out there that touches Navvia that I have seen.

What business problems are you solving with the product? What benefits have you realized?

We do a lot of work trying to help teams build efficiency and effectiveness into their delivery processes. Yet many of them don't have a process baseline to work from or what they have is very limited in its usefullness. With Navvia we are able to rapidly baseline a large number of processes and give them something extremely useful for managing continuous improvement against.

Navvia review by Administrator in Higher Education
Administrator in Higher Education
Validated Reviewer
Review Source

"Not disappointed"

What do you like best?

Everything you need to document your process is included in Navvia, no levels of purchase that include or exclude certain features. Even though all components are there, you can go big or small with your data. ServiceNow accelerators are a plus since we are a ServiceNow shop.

Help documentation is very useful. While we’ve had no issues to call Support for since we’ve trained and begun to use the tool, we did call Support while we had a demo instance, and they were very responsive.

The onboarding training was very thorough. I like the “extra” courses included with the product.

It can be used for documenting any process.

What do you dislike?

I wish they had an Undo button! While the onboarding training is very thorough, there is a lot to learn. It’s a little intimidating at first, but once you’re familiar, it’s like other tools you use regularly.

Recommendations to others considering the product

It’s an A to Z tool for process documentation.

What business problems are you solving with the product? What benefits have you realized?

The issues that many companies face – process alignment throughout the organization, lack of current or complete documentation, collecting and tracking information for continuous service improvement.

Creating complete and thorough documentation for multiple processes and better understanding of how they’re integrated.

Navvia review by User in Utilities
User in Utilities
Validated Reviewer
Review Source

"I was involved with Navvia at at large hospital as part of our ITSM improvment program."

What do you like best?

The templates which were available, both ITIL standalone, and ITIL to ServiceNow, the integration of the documentation set, survey tool and training available.

What do you dislike?

I was comfortable with the tool but other colleagues struggled because they were approaching it like a replacement for Visio so they expected the same or more functionality than Visio. The limitations on that portion of the product are more than balanced out by the additional functionality you can beyond the drawing design abilities you get from Visio.

Recommendations to others considering the product

You need to devote the time to learning and using the product. Just like other tools like this, you need to be committed to it, and not expect to just pick it up and suddenly be an expert.

What business problems are you solving with the product? What benefits have you realized?

We had a small process group trying to implement and maintain process documentation sets for core processes. This products allows you to focus on the process improvement efforts and you get a standard documentation set quickly from those efforts, versus spending a lot of time updating your process documentation set after working on improvements.

Navvia review by Executive Sponsor in Hospital & Health Care
Executive Sponsor in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"Efficient, Easy to use Process Maintenance"

What do you like best?

Navvia provides an easy to use methodology to create and maintain processes and governance activities. It streamlines the creation of standard documents while keeping all flow diagrams in alignment. The product is full featured in providing governance tracking, assessment abilities and survey capabilities.

What do you dislike?

Given Navvia feature set, capabilities and low price point there is much to not like about the product.

Recommendations to others considering the product

The Navvia tool can standardize and expedite the creation and maintenance of processes. The savings in time spent creating associated Visio diagrams and process flow charts is a major benefit.

What business problems are you solving with the product? What benefits have you realized?

Process documentation did not follow a standard format. Distributed locations were process documentation was stored.

With Navvia all process documentation is stored in a secured common repository. All documents have look and company branding. My Navvia process is aligned with COBIT 5 and in full compliance with corporate directives.

Navvia review by Robert G.
Robert G.
Validated Reviewer
Review Source

"A great company to work with."

What do you like best?

Navvia does a great job of modeling and documenting our ITSM processes. Better yet, the Navvia team themselves were always a pleasure to work with. They went out of their way to support us, even though we are not always an easy company to work with.

What do you dislike?

We struggled a bit with the limits on the number of users who could edit. We found that rather than having a few team members who worked extensively on the processes, we had many who worked infrequently.

What business problems are you solving with the product? What benefits have you realized?

Prior to using Navvia we were struggling with the need to maintain multiple sets of process documentation in different formats in different locations - online, printed, PDF.

Navvia review by Dave H.
Dave H.
Validated Reviewer
Review Source

"Great Process Management Tool"

What do you like best?

NAVVIA offers very robust functionality in a easy to user interface. The tool offers a 360 degree approach from assessing, creating & governing processes for business as well as IT processes.

What do you dislike?

This tool is very user friendly and robust, there really isn't any areas I do not like.

Recommendations to others considering the product

Understand what the use is going to be for NAVVIA. The NAVVIA tool at first may seem like a "nice to have" tool, however, NAVVIA is a very powerful tool and the functionality should be fully understood. The value will be received.

What business problems are you solving with the product? What benefits have you realized?

Understanding the way "as is" processes are being delivered and looking for the best way to improve and govern.

Navvia review by Jack C.
Jack C.
Validated Reviewer
Review Source

"Long time NAVVIA user"

What do you like best?

The drag and drop features are great, but it's hard to beat the training that comes with a NAVVIA subscription.

What do you dislike?

I really have to work hard to come up with features that I don't like. They have tweaked and improved it so much that they took care of any concerns that I had many releases ago.

Recommendations to others considering the product

It's easy to use, the reporting is thorough yet agile, the training makes it a no brainer!

What business problems are you solving with the product? What benefits have you realized?

Standard process creation that also has easy and thorough reporting. I don't have to be a process guru to realize all of the benefits of the tool. To me that's very important.

Navvia review by Executive Sponsor in Hospital & Health Care
Executive Sponsor in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"I am the program director for our Service Management Office inplementing ServiceNow. "

What do you like best?

The ServiceNow Accelerators - in depth process documents based on ITIL best practices. Also, really like having a business workflow development/documentation tool that keeps everything in one place and provides current process documentation materials.

What do you dislike?

Not all the ServiceNow Accelerators appear to be updated based on current ServiceNow releases - or if they are, it is not obvious. Also, Navvia does not include all the ServiceNow process accelerators - e.g., Event Management.

What business problems are you solving with the product? What benefits have you realized?

We are rapidly deploying ServiceNow as our service management tool. It is nice to be able to capture our process workflows in one place.

Navvia review by Administrator in Government Administration
Administrator in Government Administration
Validated Reviewer
Verified Current User
Review Source

"Process design made easy"

What do you like best?

The most valuable aspect of Navvia for me, is the ITIL process templates that come out of the box. I have been able to take these templates and easily modify them to fit our own processes. The other thing that is really useful is the ability to tailor documentation to your audience.

We have also been able to make good use of the online ITIL Foundation training classes.

What do you dislike?

There really isn't anything that I dislike.

What business problems are you solving with the product? What benefits have you realized?

1. ITIL training

2. Process Design for several ITIL processes

3. ITSM tool requirements.

Navvia review by Administrator in Building Materials
Administrator in Building Materials
Validated Reviewer
Verified Current User
Review Source

"The Value of NAVVIA"

What do you like best?

The NAVVIA process tool and their SME have been invaluable to us in ITIL process creation. I would recommend their service to anyone. The are a small team of individuals who know their craft very well and have been instrumental in the standup of a few major ITIL processes to date.

What do you dislike?

Initially the tool was not completely user intuitive or easy to use but the NAVVIA team was completely up front and over time made several critical improvements. They always listen to their customers!

What business problems are you solving with the product? What benefits have you realized?

Ensuring we have global standard processes that follow our methodology of People, Process, Data then Technology with value and ROI of the most cost effective team for our corporation as possible.

Navvia review by Administrator in Computer Hardware
Administrator in Computer Hardware
Validated Reviewer
Review Source

"Utilizing Navvia for a Service-Now Implementation and Beyond"

What do you like best?

Navvia is very intuitive and provides great assistance in process mapping, workflow documentation and providing technical specifications to development teams. This greatly decreased the time to development.

What do you dislike?

There was not anything that I would change or disliked.

What business problems are you solving with the product? What benefits have you realized?

Navvia was utilized during the implementation of the Service-Now platform in the IT Department. Many ITSM processes and several custom processes were fully documented.

The business problems to be solved were having fully documented processes, including RACI documentation, as well as fully vetted workflows to deliver to the Service-Now implementation team. Having all of the processes completed helped to deliver much better documentation to the development team with less scope creep, all in a central repository.

Navvia review by Thorsten M.
Thorsten M.
Validated Reviewer
Review Source

"Navigator user"

What do you like best?

There are multiple great capabilities in the tool, the process design module and the survey module are great

What do you dislike?

More question types should be available in the Survey module

Recommendations to others considering the product

The. value proposition is great for this tool, one module itself (e.g. Survey or ServiceNow templates) justifies a subscription. Awesome product that I can highly recommend

What business problems are you solving with the product? What benefits have you realized?

Consistency in process documentation and clear understanding of process maturity

Navvia review by Shelli S.
Shelli S.
Validated Reviewer
Review Source

"Navvia experience"

What do you like best?

The assistance/guidance with the process design both from the team and the tool.

What do you dislike?

nothing comes to mind, it has met our needs quite well

What business problems are you solving with the product? What benefits have you realized?

We have utilized this tool to help us develop many ITIL processes.(Incident, Change, Config, Asset, Problem, Knowledge). This benefits we have realized are a standardization of the processes mentioned above, based on best practice.

Navvia review by Kevin B.
Kevin B.
Validated Reviewer
Review Source

"NAVVIA is a great tool for process developers"

What do you like best?

Creation of processes is quick, edits are easy. The new document hyperlink is great. Free ITIL training

What do you dislike?

Not really a dislike but it would be good to have the ability to share a section of the process with users rather than the entire document

What business problems are you solving with the product? What benefits have you realized?

Free ITIL training fits my companies budget.

Navvia review by Kevin B.
Kevin B.
Validated Reviewer
Review Source

"Navvia Review"

What do you like best?

A very structure product, works well for audit purposes

What do you dislike?

It can be a little challenging to setup because of it structured approach

What business problems are you solving with the product? What benefits have you realized?

Automating the audit process

Navvia review by User in Utilities
User in Utilities
Validated Reviewer
Review Source

"Satisfied Customer"

What do you like best?

Navvia is extremely knowledgeable in ITSM processes and real life implementations and practice.

What do you dislike?

Navvia does not integrate with ServiceNow.

Recommendations to others considering the product

Great product for ITSM processes. Have not used for others.

What business problems are you solving with the product? What benefits have you realized?

Driving the company to ITIL framework. The Navvia tool has helped our company align to the framework.

Navvia review by Executive Sponsor in Management Consulting
Executive Sponsor in Management Consulting
Validated Reviewer
Review Source

"Excellent Tool for specific or general surveys and evidential use of best practices"

What do you like best?

The efficiency, specificity and flexibility of Navvia.

What do you dislike?

Sometimes it feels clunky. It will improve no doubt. Export to Visio would be a step forward

What business problems are you solving with the product? What benefits have you realized?

Drives consistency, evidences application of a best practice, work force process education

Navvia review by Administrator in Building Materials
Administrator in Building Materials
Validated Reviewer
Review Source

"User Review"

What do you like best?

The ITIL Training is great,

The process development is complete although a little complicated

What do you dislike?

It can be complicated to use which makes it time consuming

What business problems are you solving with the product? What benefits have you realized?

We used it to develop ITIL Processes and this is used for many different aspects

Learn more about Navvia

Navvia Videos

Kate from G2 Crowd

Learning about Navvia?

I can help.
* We monitor all Navvia reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.
Navvia
(37)