Needle

3.4
(4)

Advocate-Based Customer Engagement Platform

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Showing 4 Needle reviews
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Needle review by Administrator in Apparel & Fashion
Administrator in Apparel & Fashion
Validated Reviewer
Review Source

"One of the most underrated products out there"

What do you like best?

Reliability of the company and innovation of the product

What do you dislike?

Its difficult to sell internally, there is not typically an existing solution you can "replace" or compare it to

Recommendations to others considering the product

Its difficult to find a cost center for the Needle bill and its difficult to compare it to the solution you have now, but there is a reason its difficult. Its unlike anything you've seen before and In my experience, its well worth the risk.

What business problems are you solving with the product? What benefits have you realized?

Needle gives the ability to maximize the relationships with top fans/advocates, ability to scale customer service efforts within minutes, ability to add innovative technology with minimal development efforts. ability to bring the in store experience to online, where you are not just shopping with sales reps at your disposal, but with other customers at your disposal. the incremental revenue we were able to make was shocking. Using Needle is the closest thing I see to being able to measure the money you're leaving on the table.

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Needle review by Executive Sponsor in Health, Wellness and Fitness
Executive Sponsor in Health, Wellness and Fitness
Validated Reviewer
Verified Current User
Review Source

"Decent platform for live chat."

What do you like best?

I like the ability to have multiple agents, and have the chat appear on the site only when an agent is available.

What do you dislike?

Reporting and analytics could be improved. Difficult to get help from Needle support.

What business problems are you solving with the product? What benefits have you realized?

Nurture prospective students when they are on our site.

What Customer Advocacy solution do you use?

Thanks for letting us know!
Needle review by User in Telecommunications
User in Telecommunications
Validated Reviewer
Review Source

"Great up to date marketing tool to drive sales"

What do you like best?

The chat function and the ability to drive more traffic and improve the experience for the customer which ultimately will drive sales

What do you dislike?

Small and not a lot of people I feel are aware of it

Recommendations to others considering the product

Try it! Can’t hurt!

What business problems are you solving with the product? What benefits have you realized?

Engaging by using chat and creating a much better user/customer experience

Needle review by User
User
Validated Reviewer
Review Source

"Needle"

What do you like best?

Needle gives the opportunity for our sales team to chat with potential students.

What do you dislike?

We don't like how it appears on every page and takes a lot of effort to get it removed.

What business problems are you solving with the product? What benefits have you realized?

Enrolling leads who don't like to talk on the phone.

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* We monitor all Needle reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.