Needle

(4)
3.4 out of 5 stars

Advocate-Based Customer Engagement Platform

Work for Needle?

Learning about Needle?

We can help you find the solution that fits you best.

Find the Right Product

Needle Reviews

Ask Needle a Question
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • For Category
  • Industry
Ratings
Company Size
User Role
For Category
Industry
Showing 4 Needle reviews
LinkedIn Connections
Needle review by Administrator in Apparel & Fashion
Administrator in Apparel & Fashion
Validated Reviewer
Review Source

"One of the most underrated products out there"

What do you like best?

Reliability of the company and innovation of the product

What do you dislike?

Its difficult to sell internally, there is not typically an existing solution you can "replace" or compare it to

Recommendations to others considering the product

Its difficult to find a cost center for the Needle bill and its difficult to compare it to the solution you have now, but there is a reason its difficult. Its unlike anything you've seen before and In my experience, its well worth the risk.

What business problems are you solving with the product? What benefits have you realized?

Needle gives the ability to maximize the relationships with top fans/advocates, ability to scale customer service efforts within minutes, ability to add innovative technology with minimal development efforts. ability to bring the in store experience to online, where you are not just shopping with sales reps at your disposal, but with other customers at your disposal. the incremental revenue we were able to make was shocking. Using Needle is the closest thing I see to being able to measure the money you're leaving on the table.

Sign in to G2 Crowd to see what your connections have to say about Needle
Needle review by Executive Sponsor in Health, Wellness and Fitness
Executive Sponsor in Health, Wellness and Fitness
Validated Reviewer
Verified Current User
Review Source

"Decent platform for live chat."

What do you like best?

I like the ability to have multiple agents, and have the chat appear on the site only when an agent is available.

What do you dislike?

Reporting and analytics could be improved. Difficult to get help from Needle support.

What business problems are you solving with the product? What benefits have you realized?

Nurture prospective students when they are on our site.

What Live Chat solution do you use?

Thanks for letting us know!
Needle review by User in Telecommunications
User in Telecommunications
Validated Reviewer
Review Source

"Great up to date marketing tool to drive sales"

What do you like best?

The chat function and the ability to drive more traffic and improve the experience for the customer which ultimately will drive sales

What do you dislike?

Small and not a lot of people I feel are aware of it

Recommendations to others considering the product

Try it! Can’t hurt!

What business problems are you solving with the product? What benefits have you realized?

Engaging by using chat and creating a much better user/customer experience

Needle review by User
User
Validated Reviewer
Review Source

"Needle"

What do you like best?

Needle gives the opportunity for our sales team to chat with potential students.

What do you dislike?

We don't like how it appears on every page and takes a lot of effort to get it removed.

What business problems are you solving with the product? What benefits have you realized?

Enrolling leads who don't like to talk on the phone.

There are not enough reviews of Needle for G2 Crowd to provide buying insight. Below are some alternatives with more reviews:

1
Intercom Logo
Intercom
(460)
Intercom allows you to communicate personally with every single customer.
2
LiveChat Logo
LiveChat
(449)
Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.
3
Zendesk Chat Logo
Zendesk Chat
(231)
Zendesk Chat’s live chat solution helps businesses increase sales conversion by engaging important leads on their websites.
4
Userlike Logo
Userlike
(189)
Userlike is a live chat software that allows your website visitors to connect with your service operators in the moment of greatest need
5
Olark Logo
Olark
(167)
Olark - Talk with your customers now with beautiful, easy to install live chat software.
6
Zoho SalesIQ Logo
Zoho SalesIQ
(152)
Live chat and website visitor tracking software to increase sales and improve customer service. See and have live conversations with your website visitors. Increase sales conversions by accessing an insightful list of visitors, prioritized on their lead score.
7
Kayako Logo
Kayako
(148)
Kayako is effortless email, live chat, and knowledge base software that helps teams be more productive and build customer loyalty.
8
Pure Chat Logo
Pure Chat
(142)
Pure Chat is website chat, simplified. To sign up free, visit the site or download our WP plugin.
9
SnapEngage Logo
SnapEngage
(123)
Without installing any software, your Sales and Support teams can chat with your website visitors while they browse and offer assistance in realtime. Even includes industry 1st "Call Me" feature to incorporate voice and text communication in one bundle.
10
LiveHelpNow Logo
LiveHelpNow
(107)
LiveHelpNow is a Pennsylvania-based customer service software company. Live Chat, Email-Ticket Management, Callback Management, Knowledge Base.
Show more
Kate from G2 Crowd

Learning about Needle?

I can help.
* We monitor all Needle reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.