What do you like best?
Reliability of the company and innovation of the product
What do you dislike?
Its difficult to sell internally, there is not typically an existing solution you can "replace" or compare it to
Recommendations to others considering the product
Its difficult to find a cost center for the Needle bill and its difficult to compare it to the solution you have now, but there is a reason its difficult. Its unlike anything you've seen before and In my experience, its well worth the risk.
What business problems are you solving with the product? What benefits have you realized?
Needle gives the ability to maximize the relationships with top fans/advocates, ability to scale customer service efforts within minutes, ability to add innovative technology with minimal development efforts. ability to bring the in store experience to online, where you are not just shopping with sales reps at your disposal, but with other customers at your disposal. the incremental revenue we were able to make was shocking. Using Needle is the closest thing I see to being able to measure the money you're leaving on the table.