What do you like best?
It's simple layout. We have a lot of cases and therefore many files. It can at times be very difficult to locate specific cases in a pinch, or look up information for a client in real time. Needles database puts all cases in order and they can be easily looked up by last name if necessary.
What do you dislike?
Not much to dislike, though I don't like the audible "you've got mail" every time i get a message. I assume I can just turn that off in the settings, though so it's not a concern. This software is slightly more pricey than many other softwares I have seen, but you definitely get the bang for your buck with it. We are a small firm, but take many cases so needles is truly the best software for the job.
What business problems are you solving with the product? What benefits have you realized?
Our office may be small, but we take on many cases. Sometimes it can be very difficult to locate a files information in a pinch, or when a client calls with questions regarding their case, it may be difficult to locate their file on hand. Needles makes that much more simple. Everything is laid out and we can keep track of case information and details with ease.