Because most items are simple clicks, the forms are very constraining as to control over the display of the items. Some language is not customizable.
All information collected via a form is not available for display in a notification or acknowledgement email.
I dislike the initial cost and the hidden costs. Many features that I would assume to be available are available with an additional cost to setup.
The newsletter construction interface is very cumbersome.
They did not have a 'sandbox' available before purchase, to know what you were getting.
Before considering this product (net community), be sure you know what you are getting and what you need. Because there was no sandbox to explore before purchase, there were a lot of surprises, some good, some not. I would have expected a sandbox with a solution so expensive.
If you don't initially see a feature, be sure to ask, not only if the feature is available, but if it has an extra cost. The cost wasn't always mentioned when the question about availability was asked.
The online chat is very convenient, and mostly knowledgeable. One instance did have to be escalated, but a personal phone call was received within a short time. The problem wasn't solved in the phone call, but an additional phone call with the answer was promptly received.
Consider sending only small or infrequent newsletters through the system. That interface is minimal and cumbersome.
They will set you up with a 'customized' website for the netcommunity donation and event forms. It is very easy to change the customized template they setup, if you know some html/css. That was a nice surprise.
The webpage template they construct is not responsive. However, with a little digging, there is another template that can be constructed for 'mobile'. It is more rudimentary.
There was no way to create a form if it wasn't a donation or wasn't an event. They suggested we buy another of their products, so we are still using another system for forms that aren't donations or events with a registration.
These comments are only about the setup of default webpage, donation and event forms and newsletters through Net Community. I don't work with the data after it has been submitted, so cannot comment on that.
The person using Raiser's Edge does not have as much work to do to add info from our forms and donations into Raiser's Edge.
We were looking forward to tracking opening percentage of newsletters sent through the system, but have currently put that on hold due to cumbersome newsletter construction interface.