What do you like best?
NetCommunity is a Blackbaud product, so if your organization uses Raiser's Edge then it will work with your fundraising database.
What do you dislike?
NetCommunity donations, at least at our organization, have to be imported by a staff member into Raiser's Edge. So even with integration there is a manual component, which means there's a delay between event donations being made and the donation information showing up in Raiser's Edge. Also, we have many duplicate accounts being created because donors may use a different variation of their name and address (home vs. work) when they make an event-related donation.
Recommendations to others considering the product
We have noticed improvements with NetCommunity in the last year. These may be based on the version and package we have from Blackbaud. The main improvement is that we can now see who the donor was sponsoring/supporting in the record from NetCommunity. Previously, we had to ask the staffperson who was the "keeper" of the NetCommunity account to look up this information.
What business problems are you solving with the product? What benefits have you realized?
Having event donations included in Raiser's Edge helps us understand our donors better. We can now see more personal connections between donors (family members, friends, coworkers, etc.). It also helps us recruit supporters who may be interested in participating in future events, or may be interested in supporting our organization as an annual or major gift donor. Finally, it gives us more insight into the success of our events.