What do you like best?
My favorite things about NetDocuments is that 1) you can access your documents from any place with an internet connection. If you are snowed in at home or at home sick, you can easily work from home, and 2) there is an easy way to search for documents.
What do you dislike?
I am a big fan of this software, but like everything else there are a few downfalls. First of all, there needs to be a multi-level search function added. Also, I dislike the fact that you have to jump through hoops to get documents to do what you want. For example, at work I can click on a document and it opens for viewing/editing. At home, I click on a document and it downloads it, then I have to go through the process of uploading the changed document. Finally, it works with multiple pdf softwares, but there is currently no add-in for my pdf software (Nuance Power PDF Standard.)
Recommendations to others considering the product
I truly believe NetDocuments is a great thing to consider for firms and other offices. You can protect information as well, but I personally do not have access in doing so. A lot of people I work with do not like NetDocuments, but I believe that is solely based on inexperience to softwares of this nature.
What business problems are you solving with the product? What benefits have you realized?
The benefits are endless, as mentioned before you can work from anywhere. My boss needs to find a document on a weekend when I am not at work, I can easily search and find from my home computer, tablet, even phone and email directly to him.