netFORUM Pro

1.9
(11 reviews)

netFORUM Pro provides membership management features, reporting and enhanced tools to allow associations to interact with member and member management.

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netFORUM Pro Reviews

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netFORUM Pro review by Janene S.
Janene S.
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Verified Current User
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"Needlessly Complicated"

What do you like best?

We are a small association with roughly <300 members and use NetForum Pro for a few things: 1) as an association managment database, to house all of our member data; 2) as a CMS, for password protected pages on our website that are available only to our members; and 3) for integration with Higher Logic, where we house our online member community. NetForum Pro makes it easy to house a lot of information about members, such as committee assignments, and such, and you can, with some effort, generate a wide variety of reports.

What do you dislike?

I don't like NetForum Pro outside of its role as a database for managing member data. NetForum Pro could not be easily integrated into our existing CMS (Drupal 6), so we had to build our members web pages in NetForum Pro, with site styling to match our primary website. Building out pages in NetForum is very cumbersome and not always intuitive. Same for the e-commerce pages. We can't integrate a single sign-on for our members only pages and separately, as an integration with Higher Logic where we house our online member community. And, there have been several times where site style, or other coding has been disrupted by new product roll outs.

Finding a point of contact for technical support is confusing since Avectra became Abila.

Recommendations to others considering the product

We have found netFORUM to be valuable as an AMS, but terrible as a CMS.

What business problems are you solving with the product? What benefits have you realized?

As a nonprofit professional association, it is obviously crucial to be able to collect and analyze data for members and nonmembers, and NetForum allows us to do just that. It has also been useful for more complex event registration for our annual conferences.

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netFORUM Pro review by User in Non-Profit Organization Management
User in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"A little cumbersome but a solid piece of software"

What do you like best?

I have used the software for over a year and a half now, and I like that the user interface is clean and items are easy to see.

What do you dislike?

What I don't like about it is that in the beginning it can be a bit cumbersome to locate all of the tools you need, for example you have to search for the individual, then if you want to see all of the contributions they've made, you have to click through 3 different screens to get there.. You will definitely have to be trained on this software.

What business problems are you solving with the product? What benefits have you realized?

netFORUM has made consolidating and accessing our records a lot easier, although the software can be a bit cumbersome to locate all of the tools you need, and all of the information you require.

What Association Management solution do you use?

Thanks for letting us know!
netFORUM Pro review by Administrator in Education Management
Administrator in Education Management
Validated Reviewer
Verified Current User
Review Source

"I Would Not Recommend This Software"

What do you like best?

There is very little that I like about this software, but if I had to pick one feature I would say that it has very little "down time" and the CRM is a somewhat good database.

What do you dislike?

It is going to take far more than this small paragraph to enumerate all the things I do not like about netforumPRO. But I'll take a stab at it, and be succinct! Right now we are having an error that is 100% a perfect example of the way this company operates. We have some automated email set up so that when someone registers for a webinar, we send them their GoToWebinar link. Well the automated emails have not been going out consistently--about half of the people who register are not receiving the email. We reported it to Abila, and their default reply is 'It is the IT Dept/Webmaster/Email Server of the receiver that's at fault--we can not reproduce the error." This despite the user community being FULL of other users who are also experiencing the same problem. So, we went in and tested ourselves--and of 6 registrations, 1 received the email and the other 5 did not. We sent them our test information. Not only are the emails not being automatically sent, the registrants are not going onto the registration report, so our reporting is also messed up. Yet if you go individual by individual of those who email us and say 'I didn't receive a link" they do show that they registered and paid if necessary.

So the reporting is inaccurate, and the dataset default reports are useless. We are an association. We want to track our membership and see how our retention is going. There is no retention RATE report and you literally can not get it from any of the reports they have. We have to manually use the rate formula and pull one number at a time to try to figure it out ourselves.

In summary, email doesn't work, support just blames others, reports don't work, accounting doesn't work, you can not search in CRM...it is a MESS!!

Recommendations to others considering the product

Do not purchase this software-you will regret it.

What business problems are you solving with the product? What benefits have you realized?

I am not sure this software solves any problems. I believe it creates problems and creates more manual work. Honestly we only use is as a database, and I believe Salesforce would be much better.

netFORUM Pro review by Caitland O.
Caitland O.
Validated Reviewer
Verified Current User
Review Source

"It's been a rocky road."

What do you like best?

NetFORUM Pro has a lot of good attributes for a wide array of organizations. Designed for membership, it is a great tool for keeping track of membership renewals, subscriptions, events, and most important, a great communication tool. While I use Constant Contact for communication, I have to constantly reimport new members, and NetFORUM makes it seamless to reach out to our existing members without having to do all of that work.

What do you dislike?

For all of it's great attributes, it's lacking in nearly almost every category. Sometimes it is harder to use NetFORUM than it is easy. While I love to use it for communication, it only tracks e-mails opened, not when or who actually opened the e-mail, rendering that initial feature pretty useless. I still cannot fathom why registrants cannot cancel their own events. The events calendar is extremely limited and even though they have a "site" for people to register, we built a brand new website/calendar to cover the existing one so instead of going to that site to register, we only allow our members access to the registration page instead of the calendar.

Recommendations to others considering the product

If you are a real estate association, evaluate your other options. They all have weaknesses and strengths, but what is most important?

What business problems are you solving with the product? What benefits have you realized?

We currently use it to invoice our members for their dues, create classes/events, manage MLS subscriptions, and it has worked OK, but certainly not without faults. It's a great tool to look up past members to find their involvement, when they were last a member and go off of that old log to build their new/reinstatement.

netFORUM Pro review by Max M.
Max M.
Validated Reviewer
Verified Current User
Review Source

"Fatally flawed"

What do you like best?

There is nothing to like about NetForum Pro

What do you dislike?

Inability to buy product as a guest; too much is hard wired; doesn't understand how our ultimate customers want to use it; not mobile responsive; clunky and complicated to do simple tasks; limits on number of images that can be stored; website editor won't allow for uploading pdfs. This is tip of iceberg

Recommendations to others considering the product

Do not buy. Or if you are seriously considering, insist on being able to view the posts on the community so that you can see what real users are concerned about and the many workarounds that are necessary.

What business problems are you solving with the product? What benefits have you realized?

We haven't been able to solve any business problems. We consistently need to come up with workarounds.

netFORUM Pro review by Katherine R.
Katherine R.
Validated Reviewer
Verified Current User
Review Source

"Used to manage 537 chapters + surveys, accounting, orders, etc."

What do you like best?

All our information is in one place and easy to access

What do you dislike?

Upgrades and service paks are constant and staff support from Abila is lacking

What business problems are you solving with the product? What benefits have you realized?

Database management

netFORUM Pro review by User in Non-Profit Organization Management
User in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"Antiquated and poor customer support"

What do you like best?

The only thing that is good about NetForum is that they offer APIs and the original developers can be contacted through Gravitate.

What do you dislike?

Everything. The modules are slow. It's difficult to query. When they release new features/patches, it breaks something else. You can't easily set-up automated emails.

Recommendations to others considering the product

There has to be something better on the market than this product.

What business problems are you solving with the product? What benefits have you realized?

Contains our membership

netFORUM Pro review by User in Non-Profit Organization Management
User in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"Difficult to navigate"

What do you like best?

It has lots of fields, and many of them are fairly customizable.

What do you dislike?

It is incredibly difficult to use and navigate. I've been on it for several years and still don't understand how to use it.

Recommendations to others considering the product

Try to find a program that is more intuitive. The learning curve for this one is insane!

What business problems are you solving with the product? What benefits have you realized?

It's a good way to keep track of lots of info around the community we interact with.

netFORUM Pro review by Administrator in Medical Devices
Administrator in Medical Devices
Validated Reviewer
Verified Current User
Review Source

"NetForum Pro"

What do you like best?

There is not a great to like, certainly better than keeping records using a pencil and paper.

What do you dislike?

I dislike that it is clunky and has not been updated since it was first developed. The list goes on and on.

Recommendations to others considering the product

Think carefully.

What business problems are you solving with the product? What benefits have you realized?

Creates more problems than it solves. Though it is something of an improvement over pencil and paper.

netFORUM Pro review by User in Non-Profit Organization Management
User in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"Not what I expected"

What do you like best?

It keeps all of our information in one place, as opposed to two or three different places in the past.

What do you dislike?

A lot bugs. Once we figure out one, two more pop up.

What business problems are you solving with the product? What benefits have you realized?

Aligning our LMS and AMS together.

netFORUM Pro review by User in Education Management
User in Education Management
Validated Reviewer
Review Source

"Manage events, donations, committee info and more all in one spot"

What do you like best?

The functionality of the different portals is key. We manage our volunteer committees, events, speakers, membership, and more with Abila netForum.

What do you dislike?

Their customer service is not the most responsive. It often takes days to weeks to get an issue resolved.

What business problems are you solving with the product? What benefits have you realized?

Organizing data in one location.

Kate from G2 Crowd

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