It is going to take far more than this small paragraph to enumerate all the things I do not like about netforumPRO. But I'll take a stab at it, and be succinct! Right now we are having an error that is 100% a perfect example of the way this company operates. We have some automated email set up so that when someone registers for a webinar, we send them their GoToWebinar link. Well the automated emails have not been going out consistently--about half of the people who register are not receiving the email. We reported it to Abila, and their default reply is 'It is the IT Dept/Webmaster/Email Server of the receiver that's at fault--we can not reproduce the error." This despite the user community being FULL of other users who are also experiencing the same problem. So, we went in and tested ourselves--and of 6 registrations, 1 received the email and the other 5 did not. We sent them our test information. Not only are the emails not being automatically sent, the registrants are not going onto the registration report, so our reporting is also messed up. Yet if you go individual by individual of those who email us and say 'I didn't receive a link" they do show that they registered and paid if necessary.
So the reporting is inaccurate, and the dataset default reports are useless. We are an association. We want to track our membership and see how our retention is going. There is no retention RATE report and you literally can not get it from any of the reports they have. We have to manually use the rate formula and pull one number at a time to try to figure it out ourselves.
In summary, email doesn't work, support just blames others, reports don't work, accounting doesn't work, you can not search in CRM...it is a MESS!!