NetSuite CRM

NetSuite CRM

(196)
3.3 out of 5 stars

NetSuite CRM+ delivers powerful capabilities, including sales force automation (SFA), marketing automation, customer support, and flexible customization, all in a single cloud CRM solution.

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NetSuite review by <span>Nick S.</span>
Nick S.
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Verified Current User
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"Being an early adopter brings with it the weight of technical debt"

What do you like best?

NetSuite’s standard capability is easy to use and deploy. The expansion into mobile platforms is good although it could be better. They used to have Outlook integration which although buggy was an excellent method of ensuring all customer comms via email were accurately recorded in CRM

What do you dislike?

We were very early adopters of NetSuite and as such we’re forced in the beginning to custom develop much of the capability we needed simply because NS hadn’t yet created it. Over the years we’ve become reliant on this custom development which is stable but very slow, complicated and virtually impossible to support. Unwinding ourselves now to make use of the standard out of the box capability NS now provides is virtually impossible

Recommendations to others considering the product

Use standard capability and where possible buy off the shelf add-ons that integrate. Custom development creates only headaches and massive support overhead

What business problems are you solving with the product? What benefits have you realized?

Central, cloud-based management for our customer interaction systems along with integration into our backend systems. Being a global business, NS allows us to create really manage the application and yet gain real-time insights from a marketing, sales and support perspective.

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NetSuite review by <span>Scott T.</span>
Scott T.
Validated Reviewer
Verified Current User
Review Source

"Great CRM but lacking without the proper addon modules"

What do you like best?

The inventory management system has been great especially for handling our products with serial numbers.

What do you dislike?

What I dislike the most about the CRM is the lack of function of the reporting for the warranty module.

Recommendations to others considering the product

Stop, Look and Listen to your Sales Rep. And then ask them the same thing with one added phrase..."ARE THERE ADD-INS THAT I WILL NEED TO PURCHASE IN ORDER TO MAKE THIS WORK FOR ME?" We were hooked in without being told everything properly and had we known everything in the beginning that we know how then we would have done things much differently. We would have done the additional add-in modules at that time and we would have had a lot fewer growing pains that we have experienced. So make sure you get the information that you really need when you get started!

What business problems are you solving with the product? What benefits have you realized?

Inventory Management

Reporting

Stalled Sales

What CRM solution do you use?

Thanks for letting us know!
NetSuite review by <span>Karl R.</span>
Karl R.
Validated Reviewer
Verified Current User
Review Source

"Superb fully immersive CRM with Full Customisation"

What do you like best?

The ability to have a huge database full of custom records and custom fields at your convenience.

Also the ability to customise forms on the fly is advantageous to say the least. You also have the ability to use workflows which a GUI based way of creating business workflows for your staff so that it restricts them from doing what they shouldn't and putting the information in to the wrong fields.

What do you dislike?

I can't say there is much I dislike except for the constant questions about how this works and how that works. This is from a NetSuite Administrators point of view.

I will say that sometimes i do dislike the fact that there is not many companies out there that are willing to integrate with NetSuite like MailChimp. Where they will integrate with others.

Recommendations to others considering the product

I would recommend trying to speak to as many other customers as possible and go to as many events as necessary to make up your mind. so at least you have a broader view form a bigger customer base.

What business problems are you solving with the product? What benefits have you realized?

We have been using NetSuite CRM since 2006 and after 11 years this is just normal everyday usage now. But NetSuite fixes the need to have multiple different software or an onsite server.

Everything we do now is fully in the cloud with no need for an on site server.

NetSuite review by <span>Lee H.</span>
Lee H.
Validated Reviewer
Verified Current User
Review Source

"Adaptable around a business"

What do you like best?

You do not need to change anything about your business to make Netsuite relevant & valauable. Netsuite will adapt to your exact requirements by allowing you to create new pages, new forms, new fields & tabs, new workflows, searches & reports and so on...

What do you dislike?

It is expensive for any small or medium sized business, however, this has proven a very powerful motivator to ensure all aspects of the product are put to use in all business functions. We continually examine where we can start to use Netsuite in new areas in order to improve that ROI.

Recommendations to others considering the product

Develop enough in-house expertise & understanding to be able to create workflows and customised pages and forms. It will revolutionise your business and your business will grow through better use of technology.

What business problems are you solving with the product? What benefits have you realized?

Lead generation and prospect pipelines, purchase orders, stock control & shipping logistics, Supplier management, Payroll (with the infinte cloud add-on), Financial reports, billing and customer A/R, marketing campaigns, Suitecommerce and online forms, Support Cases.

NetSuite review by <span>Jennifer T.</span>
Jennifer T.
Validated Reviewer
Verified Current User
Review Source

"Excellent CRM Software"

What do you like best?

NetSuite is the leader when it comes to CRM software. They consistently release new and updated features allowing any business to grow and expand.

What do you dislike?

Sometimes the features are only partially functional meaning that they do not contain all of the flexibility other features have which is quite limiting at times.

Recommendations to others considering the product

NetSuite is not a cheap software however if you utilize it's features to the fullest it is worth every penny.

I would highly recommend taking NetSuite Training Courses before launching and take courses as needed there after.

If you do not have a staff member that knows how to write/read script it would hugely benefit you to bring one on-board or find a great third-party NetSuite Solutions company. This isn't something you have to do immediately.

Plan out you business strategies well before hand. Think long term as well as current and try to stay flexible as things always change over time.

NetSuite has a lot of great third-party integration companies. Don't be afraid to take a look to talk to them.

Wither you hire one or assign something within, designate a NetSuite Administrator and have that person be certified through NetSuite.

What business problems are you solving with the product? What benefits have you realized?

We have a clear understanding of how our business is doing overall and in specific areas. This helps us direct our attention to areas that may not be as well as others to see why they aren't and what we can do to improve them.

NetSuite review by <span>Paul M.</span>
Paul M.
Validated Reviewer
Verified Current User
Review Source

"Great Cloud Based Tool for Customer Management"

What do you like best?

It's based in the cloud. Our previous system required two different programs, that required servers of their own, in addition to a Web server so our remote users could use it. It was a paint to tie the two together, and when one of the 3 servers had a hiccup, we had major issues. NetSuite is a one stop shop for all our crm needs, it's customizable & scale-able. We have tweaked it to match our needs, in tracking the products we sell, who we sold it to, how much it costs, who's in charge at a customer site for the new sales, in addition to the renewal of the yearly contract. It's much easier to track our customers/contacts/sales.

What do you dislike?

There are limits to the level to which it's scale-able. We have had issues getting it to apply to all our circumstances.

Recommendations to others considering the product

The fear of giving your data to an outside source is minimal, as the security with NetSuite is top notch.

What business problems are you solving with the product? What benefits have you realized?

We used to have our database located in a server that we had to maintain, now that we've switched over to NetSuite, it's all in the cloud, anyone with internet access & an account can access the database. It's eased our overhead.

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