NetSuite CRM

NetSuite CRM

3.3
(216)

NetSuite CRM+ delivers powerful capabilities, including sales force automation (SFA), marketing automation, customer support, and flexible customization, all in a single cloud CRM solution.

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NetSuite review by Nick S.
Nick S.
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Verified Current User
Review Source

"Being an early adopter brings with it the weight of technical debt"

What do you like best?

NetSuite’s standard capability is easy to use and deploy. The expansion into mobile platforms is good although it could be better. They used to have Outlook integration which although buggy was an excellent method of ensuring all customer comms via email were accurately recorded in CRM

What do you dislike?

We were very early adopters of NetSuite and as such we’re forced in the beginning to custom develop much of the capability we needed simply because NS hadn’t yet created it. Over the years we’ve become reliant on this custom development which is stable but very slow, complicated and virtually impossible to support. Unwinding ourselves now to make use of the standard out of the box capability NS now provides is virtually impossible

Recommendations to others considering the product

Use standard capability and where possible buy off the shelf add-ons that integrate. Custom development creates only headaches and massive support overhead

What business problems are you solving with the product? What benefits have you realized?

Central, cloud-based management for our customer interaction systems along with integration into our backend systems. Being a global business, NS allows us to create really manage the application and yet gain real-time insights from a marketing, sales and support perspective.

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NetSuite review by Scott T.
Scott T.
Validated Reviewer
Verified Current User
Review Source

"Great CRM but lacking without the proper addon modules"

What do you like best?

The inventory management system has been great especially for handling our products with serial numbers.

What do you dislike?

What I dislike the most about the CRM is the lack of function of the reporting for the warranty module.

Recommendations to others considering the product

Stop, Look and Listen to your Sales Rep. And then ask them the same thing with one added phrase..."ARE THERE ADD-INS THAT I WILL NEED TO PURCHASE IN ORDER TO MAKE THIS WORK FOR ME?" We were hooked in without being told everything properly and had we known everything in the beginning that we know how then we would have done things much differently. We would have done the additional add-in modules at that time and we would have had a lot fewer growing pains that we have experienced. So make sure you get the information that you really need when you get started!

What business problems are you solving with the product? What benefits have you realized?

Inventory Management

Reporting

Stalled Sales

What CRM solution do you use?

Thanks for letting us know!
NetSuite review by Karl R.
Karl R.
Validated Reviewer
Verified Current User
Review Source

"Superb fully immersive CRM with Full Customisation"

What do you like best?

The ability to have a huge database full of custom records and custom fields at your convenience.

Also the ability to customise forms on the fly is advantageous to say the least. You also have the ability to use workflows which a GUI based way of creating business workflows for your staff so that it restricts them from doing what they shouldn't and putting the information in to the wrong fields.

What do you dislike?

I can't say there is much I dislike except for the constant questions about how this works and how that works. This is from a NetSuite Administrators point of view.

I will say that sometimes i do dislike the fact that there is not many companies out there that are willing to integrate with NetSuite like MailChimp. Where they will integrate with others.

Recommendations to others considering the product

I would recommend trying to speak to as many other customers as possible and go to as many events as necessary to make up your mind. so at least you have a broader view form a bigger customer base.

What business problems are you solving with the product? What benefits have you realized?

We have been using NetSuite CRM since 2006 and after 11 years this is just normal everyday usage now. But NetSuite fixes the need to have multiple different software or an onsite server.

Everything we do now is fully in the cloud with no need for an on site server.

NetSuite review by Lee H.
Lee H.
Validated Reviewer
Verified Current User
Review Source

"Adaptable around a business"

What do you like best?

You do not need to change anything about your business to make Netsuite relevant & valauable. Netsuite will adapt to your exact requirements by allowing you to create new pages, new forms, new fields & tabs, new workflows, searches & reports and so on...

What do you dislike?

It is expensive for any small or medium sized business, however, this has proven a very powerful motivator to ensure all aspects of the product are put to use in all business functions. We continually examine where we can start to use Netsuite in new areas in order to improve that ROI.

Recommendations to others considering the product

Develop enough in-house expertise & understanding to be able to create workflows and customised pages and forms. It will revolutionise your business and your business will grow through better use of technology.

What business problems are you solving with the product? What benefits have you realized?

Lead generation and prospect pipelines, purchase orders, stock control & shipping logistics, Supplier management, Payroll (with the infinte cloud add-on), Financial reports, billing and customer A/R, marketing campaigns, Suitecommerce and online forms, Support Cases.

NetSuite review by Jennifer T.
Jennifer T.
Validated Reviewer
Verified Current User
Review Source

"Excellent CRM Software"

What do you like best?

NetSuite is the leader when it comes to CRM software. They consistently release new and updated features allowing any business to grow and expand.

What do you dislike?

Sometimes the features are only partially functional meaning that they do not contain all of the flexibility other features have which is quite limiting at times.

Recommendations to others considering the product

NetSuite is not a cheap software however if you utilize it's features to the fullest it is worth every penny.

I would highly recommend taking NetSuite Training Courses before launching and take courses as needed there after.

If you do not have a staff member that knows how to write/read script it would hugely benefit you to bring one on-board or find a great third-party NetSuite Solutions company. This isn't something you have to do immediately.

Plan out you business strategies well before hand. Think long term as well as current and try to stay flexible as things always change over time.

NetSuite has a lot of great third-party integration companies. Don't be afraid to take a look to talk to them.

Wither you hire one or assign something within, designate a NetSuite Administrator and have that person be certified through NetSuite.

What business problems are you solving with the product? What benefits have you realized?

We have a clear understanding of how our business is doing overall and in specific areas. This helps us direct our attention to areas that may not be as well as others to see why they aren't and what we can do to improve them.

NetSuite review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"A good system if customized correctly"

What do you like best?

NetSuite is very customizable with point and click automation, as well as more advanced options like SuiteScript, so if you do have the ability to write scripts, there's so much you can do to make NetSuite support your processes.

What do you dislike?

Because NetSuite is so customizable perhaps, it does require a fair amount of work and scripting knowledge to make things happen automatically that might otherwise be out of the box in other CRM's. It is also unfortunate that there are a limited number of products you can integrate NetSuite with out of the box. 95% of our integrations require a custom build because the integration partner's product will work with NetSuite, but not natively.

Recommendations to others considering the product

Choose a good implementation partner who can help you customize NetSuite to your needs

What business problems are you solving with the product? What benefits have you realized?

At the time of implementation, we required a single system as our solution for financials and CRM. This has helped us keep our customer information and financials tied together.

NetSuite review by Merilee W.
Merilee W.
Validated Reviewer
Review Source

"Good for retail use"

What do you like best?

It was nice to have everything tied together in Netsuite. We had many different customers buying, returning, and replacing items. It was an easy way to customize our processes.

What do you dislike?

When I first started working at that company using Netsuite, it was a lot of different processes. It took me a little while to figure out all the exceptions and how to undo mistakes.

Recommendations to others considering the product

Make sure you have someone who knows what they're doing explaining the steps to you. If you have to figure it out alone it is very confusing. Having a person who knew the processes made learning the steps a whole lot easier

What business problems are you solving with the product? What benefits have you realized?

Netsuite was a uniform network that we could use for multiple situations in a retail function. It was nice to have clear steps to follow, so when explaining the steps to new people, you could just give them the list of steps and they could follow. It also had a very useful help feature for learning new skills on the program

NetSuite review by Paul M.
Paul M.
Validated Reviewer
Verified Current User
Review Source

"Great Cloud Based Tool for Customer Management"

What do you like best?

It's based in the cloud. Our previous system required two different programs, that required servers of their own, in addition to a Web server so our remote users could use it. It was a paint to tie the two together, and when one of the 3 servers had a hiccup, we had major issues. NetSuite is a one stop shop for all our crm needs, it's customizable & scale-able. We have tweaked it to match our needs, in tracking the products we sell, who we sold it to, how much it costs, who's in charge at a customer site for the new sales, in addition to the renewal of the yearly contract. It's much easier to track our customers/contacts/sales.

What do you dislike?

There are limits to the level to which it's scale-able. We have had issues getting it to apply to all our circumstances.

Recommendations to others considering the product

The fear of giving your data to an outside source is minimal, as the security with NetSuite is top notch.

What business problems are you solving with the product? What benefits have you realized?

We used to have our database located in a server that we had to maintain, now that we've switched over to NetSuite, it's all in the cloud, anyone with internet access & an account can access the database. It's eased our overhead.

NetSuite review by Kevin S.
Kevin S.
Validated Reviewer
Verified Current User
Review Source

"Powerful Tool - Not Easy to Harness"

What do you like best?

I am both a user and an administrator ff NetSuite. To be honest, we've had a love hate relationship with NetSuite CRM for a decade. I personally found it hard to use at first, but have grown to like the customization and workflow capabilities. I use the saved searches all the time, and they can be a powerful way to access data once you grasp how to get to the fields you need (less than intuitive). As time goes on and I learn more of what is possible and how to get what we need in and out of the system, I like it more and more.

What do you dislike?

While I like the customization and workflow capabilities, part of that is because we needed them to make NetSuite work well in our environment. The help system is extensive, but not very easy to glean practical advice from which means much trial and error to get the needed results. Lastly, we've found that not many third-party software providers (for marketing automation, quotes, etc.) integrate well (or at all) with NetSuite. When things don't work as expected, it can be very difficult and time-consuming to troubleshoot and fix.

Recommendations to others considering the product

Thoroughly map out your needs, especially when it comes to third-party add-ons. Make sure you have resources to help you learn and customize it to your business needs.

What business problems are you solving with the product? What benefits have you realized?

We use it mainly for managing and reporting on leads, prospects and customers through the lifecycle. Also use it for sales transactions and pipeline tracking and forecasting.

NetSuite review by JOSE D.
JOSE D.
Validated Reviewer
Verified Current User
Review Source

"performance"

What do you like best?

Netsuite is very versatile and friendly, it is a very powerful program and especially its function of development of reports and searches

The handling of cases and the integration of documents is one of the most fundamental of the system

The management of communications with customers and suppliers

With regard to customers, the ERP allow more information and higher quality that will allow to adjust production and purchase orders to their needs. On the other hand we will have a database on our clients segmented that will allow us to carry out marketing campaigns oriented to specific segments.

Or our operators will be able to dedicate themselves to more productive tasks that really are the ones that give us value. But what is more, as the human component is reduced, the number of errors will fall (although it will not be completely eliminated since some manual actions such as data entry will still be necessary).

What do you dislike?

Speed of response, Make the interface more intuitive

The design of more powerful reports with external tools

What business problems are you solving with the product? What benefits have you realized?

Customer Reports and Sales Reports on time

NetSuite review by Loren L.
Loren L.
Validated Reviewer
Review Source

"Sweet, Pretty Suite."

What do you like best?

Information is consolidated on leads and accounts in a very clean format. I like the options to expand the views for what I'm looking for. That allows for less visual clutter. Data is organized in a few ways and the tabs are my favorite. This allows you to dive deeper into the account without having to refresh the page.

What do you dislike?

When dealing with vasts amounts of data, it takes forever for things to load. Not a fan of the search functionality. Needing to use certain ques in order to search for individual accounts or customers. When searching without the ques it makes it very hard to sort through the individual pieces of data.

Recommendations to others considering the product

Make sure marketing does a good job scrubbing old data or at least filtering duplicates.

What business problems are you solving with the product? What benefits have you realized?

Customer data in a single pain of glass to drive more sales, quicker than traditional methods. Keeping a recorded list of data helps ongoing sales efforts when cold calling. Passing along valuable notes to others in the or much later in the sales process. Tracking old sales success and failures and how to improve outreach.

NetSuite review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Clunky and difficult to use."

What do you like best?

Importing and exporting data isn't as terrible as working with the rest of the system. And while it's definitely not the main purpose, I will say that using it to manage our expenses was the easiest part about it - actually much easier than our new expense process with Concur.

But as an actual CRM system, I guess the greatest benefit of Netsuite is that it sure can hold a whole lot of data, pretty much everything we need it for. As a B2B organization, it's pretty helpful in organizing data about our client organizations and individual contacts. But I don't even have a whole lot of positives to say about that.

What do you dislike?

Just about everything! The user interface is outdated and depressing, to begin with. It just really, really needs a facelift. It's 2018 - it's okay to have business software that looks good and is intuitive to use! But as far as the system's functionality, it really doesn't play well with other systems which is why we are moving away from it. It's just clunky, difficult to use, and somehow I get a headache every time I log in.

Recommendations to others considering the product

Just get Salesforce.

What business problems are you solving with the product? What benefits have you realized?

We were using it to keep track of clients'. It does give some visibility into where clients are in the implementation process, who they have been communicating with (and about what), which products they have, what organization they work for, how to contact them best, etc. As far as actually storing and managing that data, it's okay as a central resource for the whole company to get information from. But it could be way, way better.

NetSuite review by Timothy B.
Timothy B.
Validated Reviewer
Verified Current User
Review Source

"Many years of sleepless nights"

What do you like best?

NetSuite has a lot of potential for customization and enhancement.

What do you dislike?

The documentation is poor and each year the service is decreased while the costs go up. I was just quoted 20k to continue using something that was included as part of our contract up until now.

Recommendations to others considering the product

Unless something changes, be prepared to shop for a used car when purchasing this solution. The numbers they quote are meaningless and will change by 50% in a ten minute conversation. If you use one of their basic solutions, still paying 30k a year, you'll be treated like a second rate customer. Every renewal will be about upselling you. If you go for their SuiteCommerce Advanced package, be prepared to pay big for maintenance and changes.

What business problems are you solving with the product? What benefits have you realized?

The attempt is to solve the central source of data issue. We have not arrived.

NetSuite review by Shaun B.
Shaun B.
Validated Reviewer
Review Source

"NetSuite reviewed by an avid computer user."

What do you like best?

I love how organized and thorough NetSuite is. The base package covers a staggering amount, as it should considering the cost, but if it isn't covered there are always extra packages that can be purchased the just make NetSuite that much better.

What do you dislike?

The only part that I really disliked about NetSuite is that the software has an extremely steep learning curve. You are not just going to pick this software up and start using it without months of training, which I did.

Recommendations to others considering the product

Be prepared for intensive training and months if not years to fully be fluent using this software.

What business problems are you solving with the product? What benefits have you realized?

The problems I always had was trying to keep all my clients and their info connected to their individual companies and projects and keeps the project managers associated to each of their projects but not overlapping and giving me to much information. Just works for organization.

NetSuite review by Daniel H.
Daniel H.
Validated Reviewer
Verified Current User
Review Source

"Adequate case management and resolution, somewhat troublesome UI"

What do you like best?

Customization of fields, ease of tracking, recording notes, fits our processes for prioritizing clients/customers with case priority. Easy reporting and charts to measure team success. Great opportunities to fine-tune the views/dashboards to your needs.

What do you dislike?

Somewhat clunky UI in the download manager, poor search capabilities. Sometimes can be a pain to navigate through, especially if you are in a hurry.

Recommendations to others considering the product

Be wary of the some clunky UI but overall it will not upset the employees who use it.

What business problems are you solving with the product? What benefits have you realized?

Self monitoring is extremely easy with this software, especially as an end-user. I am a big fan of the dashboards and customization options there. Extremely flexible and able to meet the needs of a small support team supporting a vast number of clients.

NetSuite review by Carlo Raphael P.
Carlo Raphael P.
Validated Reviewer
Review Source

"NetSuite CRM Satisfaction!"

What do you like best?

NetSuite CRM is very efficient in tracking or processing sales and even in reporting. We use NetSuite CRM in marketing and advertising. We input data to this tool and it's very detailed and organized. Once we create accounts of our customers, there's a lot of things we could do in this tool. You can also process a sale here, or you can modify or edit the things that are already entered on the system. From inputting information of your customers to this tool, to processing a sale, to tagging a status of a certain transaction, to shipping an order to your customers! It's really awesome!

What do you dislike?

One of the things I dislike in NetSuite CRM is that because it is very detailed, I tend to get lost as where to find something or what to do next in whatever I am doing in the tool. For me, it was a bit confusing at first. But isn't everything hard or confusing at first?

Recommendations to others considering the product

I highly recommend NetSuite CRM as it is very effective in tracking your transactions especially in Marketing and Advertising. From creating a profile of your customers, to processing your sale, to shipping what you sell to the doorstep of your customers. Two thumbs up!

What business problems are you solving with the product? What benefits have you realized?

NetSuite CRM helps us track our sales, and transactions. It also helps us identify the things we should be getting from the customers to be more effective and efficient in our job as sales consultants in our company.

NetSuite review by User
User
Validated Reviewer
Verified Current User
Review Source

"NetSuite Review"

What do you like best?

The software itself is very intuitive and flexible. If I need to look up a case number, email, transaction, etc...I just type it up on the field section and it pulls all info relating to certain keywords. It's also very granular which I like so that you can drill in information and history. When you pull up the results you can also expand and collapse the tree results.

What do you dislike?

Sometime's you have to put in specific keywords to pull up contact info. The interface I thought could be a bit better. From what I understand is that you are not able to integrate this with other products such as HubSpot according to our IT person.

What business problems are you solving with the product? What benefits have you realized?

Looking up customers history orders, contact info and transactions. That it's almost a one software solution for what we use it for.

NetSuite review by Dan F.
Dan F.
Validated Reviewer
Verified Current User
Review Source

"NetSuite Truly Can Do Everything!"

What do you like best?

Customization is key with NetSuite. They allow you to tap into everything, making it easy to work with any business. Their workflows and scripting capabilities are endless.

What do you dislike?

The marketing piece needs work. It lacks the necessary tools to effectively market to our audiences. This has forced us to use other vendors for that area.

Recommendations to others considering the product

NetSuite can handle pretty much anything you need with it's customization abilities through SuiteScript and Workflows. The SuiteScript logic is super easy to pick up for anyone with JavaScript background!

What business problems are you solving with the product? What benefits have you realized?

Having a centralized location for all of our data is a beautiful thing. NetSuite allows us to easily see all of our leads and how they funnel through the opportunity process. It's the key area for all our sales reps to get the information they need.

NetSuite review by Sean M.
Sean M.
Validated Reviewer
Review Source

"More then Just a CRM"

What do you like best?

The Platform first design is what makes NetSuite the BEST system of its kind. They do not presume that there is one way to do things. Other systems prescribe their "Best way" and later on give you a very convoluted way of customizing things that they don't support. NetSuite was designed from the very beginning to be customized by the customers and it just works

What do you dislike?

documentation and first line support could be better. Deep UI Navigation needs improvement. Server level Mail and Calendar Integration is sorely needed. Most of the marketing pieces are protected (hidden) from the customization tools so it can be hard to work with for custom marketing processes.

Recommendations to others considering the product

Look at the total cost of ownership. NetSuite is a fully connected front and Back office solution. Other solutions may have 1 or 2 features that are better, but consider the time and cost of connecting those features to your other systems

What business problems are you solving with the product? What benefits have you realized?

Lead tracking and reporting as well as Nation and local Do not call lists. Collecting and tracking express written consent for direct contact.

NetSuite review by User
User
Validated Reviewer
Verified Current User
Review Source

"Review of Netsuite"

What do you like best?

It's fairly easy to understand and easy for a user to navigate.

What do you dislike?

Time tracking is a little annoying. There could be easier ways to time track. I wish it pulled in our project numbers every day and someone linked to SF so we didn't have to re-submit everything every single week. It also sometimes doesn't save, which can be a major bummer because it takes so much time to time track.

Recommendations to others considering the product

I would see if it can link to your salesforce or do a better job of tracking projects for your time.

What business problems are you solving with the product? What benefits have you realized?

It's pretty efficient and is an area where you can submit and view a lot of different things. For example paychecks, entering expense reports, requesting PTO, etc. It's fairly easy to understand and straight forward, which makes it easier for employees to navigate.

NetSuite review by William D.
William D.
Validated Reviewer
Verified Current User
Review Source

"NetSuite has grown with Triad Magnetics"

What do you like best?

One word- Scalability. Triad partnered with NetSuite in 2003 when the company was relaunched under new ownership. NetSuite's ability to grow with our business and global access have been two important features. In addition Netsuite's ongoing enhancements continue to make the system even more functional and brings new efficiency to our operation.

What do you dislike?

We had a less then perfect experience with our original 3rd party integrator. Regardless of your integrator (we now work directly with NetSuite), on-going implementation of enhancements can be challenging.

Recommendations to others considering the product

Research your integrator carefully. Ensure that they have proven experience with your industry and a long term relationship with NetSuite.

What business problems are you solving with the product? What benefits have you realized?

No need for onsite hardware. Large support network. EDI integration with our largest customers.

NetSuite review by Administrator in Computer Software
Administrator in Computer Software
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Verified Current User
Review Source

"Netsuite, how I wish I did not know you."

What do you like best?

I will say that there is hardly any downtime, and the performance is generally there. There is nothing wrong that I personally see on that side of things. Setting up users for employees is pretty easy and the roles are not too difficult to get sorted.

What do you dislike?

The customer service portal (cases and escalation) is terrible. The searching and merging of contacts is just not workable. Our sales guys pretty much only use the very basics and rely on various excel documents to track the things they need to track. Integration from other software to Netsuite is almost non-existent.

Recommendations to others considering the product

If you are a considering Netsuite you should really make sure that it fits ALL of your needs.

What business problems are you solving with the product? What benefits have you realized?

On the billing side of things there has been some benefits with using NetSuite. We have also learned to work around and deal with a lot of the limitations.

NetSuite review by Jordan P.
Jordan P.
Validated Reviewer
Verified Current User
Review Source

"Flexible and Powerful CRM"

What do you like best?

I can add fields or supporting tables to the database as needed to support my business needs.

What do you dislike?

It's a little clunky to get the forms optimized for my business processes. It is doable, just takes some good trial and error effort.

Recommendations to others considering the product

Make sure your data is clean and that you have as much information for each entity as possible. NetSuite has powerful tools, but they are only as good as your data!

What business problems are you solving with the product? What benefits have you realized?

We utilize the sales force automation tools to track the progress of our leads into customers. It allows our sales reps to be more focused on the most appropriate groups of potential and new customers.

NetSuite review by Administrator in Computer Software
Administrator in Computer Software
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Verified Current User
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"Fairly comprehensive for Case Management in Help Desk, non-intuitive interface, seems overly complex"

What do you like best?

It is a fairly powerful system for our use in a software support Help Desk and Case Management scenario for creating/managing software support cases. The analytics features are good. I like the simple dashboard that displays the at a glance information that we need to see easily on one screen. The solution provides very good reporting features. The Contact Management needs work as it has never been easy to use and entry creation is not entirely intuitive for adding and managing customer contacts. The NetSuite CRM solution provides most of the functionality that we require but does have some limitations which can be difficult to workaround, and some of them require implementing or still utilizing your other third party solutions for those various limitations.

What do you dislike?

It can take a lot of time to figure out for both a System Administrator role and a Support Representative role and it has quite a steep learning curve especially in the initial set up and configuration. It is easy to setup something incorrectly. It takes a good amount of training which some of should be unnecessary to perform but since the user interface is overly difficult it requires that training. One limit that I mentioned for a feature of NetSuite is the "File Attachments" feature for use in a software support Help Desk scenario. The file attachment feature is limited to 10MB in file size for each attachment, and most of our users require to upload attachments larger than 10MB which required us to go a different direction for that feature and stop utilizing the NetSuite feature. Make sure that you test out all of the features that your business requires if you take part in a cloud based demo of the NetSuite CRM product.

Recommendations to others considering the product

Try out all of the features in your demo and understand all of the limits prior to purchase. Understand the pricing as it can be very pricey.

What business problems are you solving with the product? What benefits have you realized?

We use it to manage the Case Management functions for our software support/help desk system.

NetSuite review by Vincent N.
Vincent N.
Validated Reviewer
Verified Current User
Review Source

"Flexible & Customizable Robust CRM"

What do you like best?

Netsuite's searches and workflows allow for a lot of automation. It does a lot of the "manual work" so you can do the real work to grow your business.

What do you dislike?

The UI isn't as flashy as other CRMs but it gets the job done.

Recommendations to others considering the product

Make sure you can afford it.

What business problems are you solving with the product? What benefits have you realized?

1. Having a system of record like Netsuite makes turn over in the call center have less of a negative impact on the business.

2. Keeping top of mine with customer. Between triggered reports for reps to do do outbound phone calls, to automated emails, Netsuite took a lot of the guessing of when and how to touch our customers.

NetSuite review by Russ S.
Russ S.
Validated Reviewer
Verified Current User
Review Source

"Chief Operating Officer"

What do you like best?

The accessibility of information via the web from any computer or device with an internet connection gives me the ability to work remotely from time to time. I use NetSuite extensively to pull tables of data so that I can generate analyses in Excel and/or JMP.

What do you dislike?

The system isn't as very flexible. It lacks customization in the way building new KPIs and rolling out those metrics in a standard reporting format. The dashboard isn't very visually appealing. The charts and visuals are very limited. The size of the charts and dials are too big and cannot be sized according to the users preference.

What business problems are you solving with the product? What benefits have you realized?

Sales throughput efficiency, market research

NetSuite review by Administrator in Computer Hardware
Administrator in Computer Hardware
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Verified Current User
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"Netsuite is fairly reliable once you set it up, but its a pain to do normal stuff"

What do you like best?

If you can pay for the skill set you can do just about everything you want.

What do you dislike?

The system out of the box is fairly limited, and you basically need an outsourced company to do anything beyond basic customer information. They have no way to host normal websites. They have no way to host a blog system. Every web item is its own chunk of HTML stuck somewhere separate from everything else on the website. The shipping integration must be on a dedicated computer... so if that computer goes down, you're not shipping via NetSuite, there's no other way to set up another system in the meantime. The overall system is pretty expensive for what you get.

Recommendations to others considering the product

Evaluate it, check if the TCO is worth it knowing you'll have to hire someone to modify nearly every aspect of it.

What business problems are you solving with the product? What benefits have you realized?

Process flow from order to fulfillment is working in NetSuite (after lots of customization from outside partners). The benefit of having a single system to control everything, and having it be a hosted solution, helps us to work from just about anywhere.

NetSuite review by Aaron T.
Aaron T.
Validated Reviewer
Verified Current User
Review Source

"NetSuite Review"

What do you like best?

The ability to quickly enter in times for tracking purposes and the ability to pull reports on those time entries. The ability to set themes.

What do you dislike?

The user interface isn't the greatest and choosing dates and times is sometimes difficult as well as changing weeks. The changing of weeks should default you to the beginning of a week, not a full week ahead.

Recommendations to others considering the product

I would compare with Salesforce as this is a direct competitor for this CRM and seems to have more flexibility and integration capabilities. Overall, Netsuite has the tools needed for a CRM, but many employees find it difficult and time consuming to use.

What business problems are you solving with the product? What benefits have you realized?

Tracking times for employees to allow reports to be run and understand where departments needs lie.

NetSuite review by User in Telecommunications
User in Telecommunications
Validated Reviewer
Verified Current User
Review Source

"Used NetSuite for manufacturing and support for 5 years."

What do you like best?

NetSuite is capable of handling most anything you need it to do and with the ease of customization either with workflows or suitescript you can make it work with existing processes not adapting your processes to NetSuite.

What do you dislike?

It can be difficult for non experienced users to create searches or reports without guidance.

Recommendations to others considering the product

Read the documentation and sign up for the user group if you get stuck, there are a lot of helpful resources available if you reach out to them.

What business problems are you solving with the product? What benefits have you realized?

We have created Suitelets to allow us to build assemblies in bulk while assigning Serial Numbers and printing labels for the devices at the same time. By rolling all of this into one tool instead of assigning serial numbers separately it allows our support team to use one tool to look up device history instead of jumping back and forth between multiple tools.

NetSuite review by Ineke L.
Ineke L.
Validated Reviewer
Verified Current User
Review Source

"The tool that makes you want to pull your hair out"

What do you like best?

There is nothing to like about NetSuite. The system does not look nice, it is difficult to navigate, reporting is a nightmare, support is awful and no one within NetSuite seems to know how the system works.

What do you dislike?

Well just about everything. I think the worst thing is that you rely on NetSuite consultants to help you implement the system and along the way you notice that they have no clue. The navigation is horrible and can hardly be customised so our sales rep see a bunch of tabs that are of absolutely no use. If you accidentally navigate the wrong way to for example create a Lead, wrong fields may show up resulting in wrong information being entered in the system. Reporting is untrustworthy at best - e.g. if you have multiple addresses and you add country as a field in your report, there is no way to avoid duplicates in your reporting... We have Premium Support which as "benefit" offers the mandatory email to meet SLA requirements which says nothing more than that are looking into your request. So in essence, SLAs are constantly being breached. We implemented the tool based on input from NetSuite consultants and had to rebuilt it completely 1 year in because they were clueless and actually provided us wrong information. We also relied on them to built workflows for example, which we were not actually working so data again was untrustworthy... It is the worst experience with any tool I have ever had to experience.

Recommendations to others considering the product

DON'T DO IT!

What business problems are you solving with the product? What benefits have you realized?

NetSuite is making our lives more difficult were we need to rely on Excel and other tools to try and make sense of the data...

NetSuite review by User in Market Research
User in Market Research
Validated Reviewer
Review Source

"Netsuite"

What do you like best?

Netsuite is the 1 s t cloud based ERP that I have used and there was minimal trining required as the functionality was relatively intuitive and easy to use - some of the custom reporting I did not know how to use so in the long run we are thinking of getting some training for the team

What do you dislike?

I think the software is relatively good for a small to medium sized business but based on my experience with larger multi nationals I think it would be hard to just use Net Suite as the enter prise resource planning with inventory workflow purchase order and multi currency transactions with import and export capabilities.

Recommendations to others considering the product

I think that if you have had some experience with any other basic enter prise resource planning systems you should not have any problems as the basic funcitonality is similar in set up and logic and flow through of transactions. the report writer seems a little bit more complicated than the other systems that I am used ot though so you might need addiitonal training from that perspective. i think overall net suite consultants are available in the market place - i e not that hard to find.

What business problems are you solving with the product? What benefits have you realized?

right now it is our only source based enterprise resource planning system

NetSuite review by Administrator in Consumer Goods
Administrator in Consumer Goods
Validated Reviewer
Verified Current User
Review Source

"NetSuite Excellent"

What do you like best?

We use NetSuite for the full cycle of leads, sales through various channels, purchasing, and to our final accounting. It allows us to scale up to meet increasing demands without increases in resouces (costs) and we can analyze data in all ways possible. It is clearly the most complete software package I've experienced in my 25+ years in the accounting industry.

What do you dislike?

Documentation details could be more complete on a few items. Overall, NetSuite provides good online help and videos to use for training. Regional user groups help with this as well.

Recommendations to others considering the product

Plan, Plan, plan implementation. I would recommend hiring an experienced consultant to set it up right from the start. NetSuite is very powerful and customizable - so advance planning and a clean implementation is critical.

What business problems are you solving with the product? What benefits have you realized?

Manageing sales leads, electronic transfer of data with customers, vendors and government.

NetSuite review by User
User
Validated Reviewer
Verified Current User
Review Source

"Easy to navigate and accomplish tasks expeditiously "

What do you like best?

Easy sign on and navigation. Drop downs make it easy to locate the field and auto complete works like a charm.

What do you dislike?

I do not like that each portlet open a new chrome browser event. When it does so it slows down my machine and my users complain. What we ultimately will have to do is upgrade the users so that the machine can keep up with the CRM

Recommendations to others considering the product

It works great for me as a user. Easy to log in get my PO's accomplished and done quick.

What business problems are you solving with the product? What benefits have you realized?

I mainly create PO's and it's easy to do so with Netsuite compared to the process previously used.

NetSuite review by Administrator
Administrator
Validated Reviewer
Review Source

"Works but not great"

What do you like best?

You can modify records and interact with them via NetSuite's API, which dramatically increases your ability to automate tasks and ultimately save time across you team. NetSuite also allows you to write custom "workflows" -- essentially: another automation tool. These features have been very useful to us.

What do you dislike?

It is incredibly slow. Navigating between customer and contact records can be incredibly time consuming, in particular, because everything requires a new page load. The API through which you can modify customer/contact accounts is also embarrassingly slow -- taking upwards of 2 seconds *per record*.

Recommendations to others considering the product

Seriously check out SalesForce, which seems like it has a more modern API

What business problems are you solving with the product? What benefits have you realized?

Problem: keeping all of our customer and sales information in one, authoritative place, despite having many different systems that take the information in. Our sales process and lead-generation have both been improved by having all of this information in NetSuite.

NetSuite review by User in Computer Software
User in Computer Software
Validated Reviewer
Review Source

"Netsuite Customer Relationship Tool"

What do you like best?

Keeping track of my customer accounts, frequent calls, to do items and daily action items. I was able to review old orders back from 2-3 years ago and gage interest.

What do you dislike?

The user interface could be a bit more engaging in my opinion, if the coloring and text, font, and images had a better UI I would want to use the tool more. I wish it would have more of an amazon-like feel. The quoting process was tedious as we needed to have specific part numbers for even one small difference and I wish users would be allowed to make changes and edits without an administrator.

Recommendations to others considering the product

Test it out, try it and compare it to Homegrown or to Salesforce, etc.

What business problems are you solving with the product? What benefits have you realized?

Remembering customer details and processing orders in a quickly manner, helps me find an account quickly and easily and pull up previous sales orders and comments

NetSuite review by Kodella L.
Kodella L.
Validated Reviewer
Verified Current User
Review Source

"Love NetSuite"

What do you like best?

The fact that it is fully customizable. It might not be a 10 at anything but it is a solid 9 at everything. Second to none!

What do you dislike?

The UX/UI is not up to date. A lot more can be done with responsiveness and navigation, similar to the way it is done with SCA.

Recommendations to others considering the product

Industry leader. Real cloud based (unlike MS products) – no need for a server in house. Very to fully customizable, very little that you can not do with NetSuite (if any).

What business problems are you solving with the product? What benefits have you realized?

Every from e-commerce, orders workflows, fulfilment automation, and more.

NetSuite review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Daily NetSuite User"

What do you like best?

It's great to know that I can import from a template, which can sometimes be thousands of lines long, rather than having to enter in everything manually. Total time saver!

What do you dislike?

When you are editing a deposit, you can only see 50 lines at a time, so you have to use a drop down menu to navigate for every 50 lines. This can be frustrating when I have a large deposit (i.e., 200+lines).

Recommendations to others considering the product

Great platform, fairly easy to use once you get used to it.

What business problems are you solving with the product? What benefits have you realized?

It has been detrimental to solving our revenue recognition problems, which can be tricky as a SaaS company.

NetSuite review by Julie G.
Julie G.
Validated Reviewer
Verified Current User
Review Source

"With endless possibilities comes great responsibility..."

What do you like best?

The amount of data that can be stored and the level of customization. However, I think the level of customization can be hindering. I think NetSuite needs to create better standard portlets for customers to be able to further customize.

What do you dislike?

The search engine (this may be dependent who manages the software for their company) is not intuitive.

Recommendations to others considering the product

Be careful with the level of customization you're providing to customers. Especially with a CRM software, the customer benefits more from guidance than an open tool to customize.

What business problems are you solving with the product? What benefits have you realized?

I work in Marketing, so we are mainly focused on ROI for marketing projects. We are also able to see where we should target our marketing efforts further, based on location.

NetSuite review by Sam H.
Sam H.
Validated Reviewer
Verified Current User
Review Source

"NetSuite Gets the Job Done"

What do you like best?

The ability to track and see all activity from the team, as well as communications with clients and prospects.

What do you dislike?

Sometimes when using custom entry forms, such as entering purchase information, the system will sort of go glitch crazy with pop ups saying error with no proposed solution.

What business problems are you solving with the product? What benefits have you realized?

We utilize NS to track the sales process, funnel, purchase orders, billing information and more. Its great having it all in one place.

NetSuite review by John Z.
John Z.
Validated Reviewer
Review Source

"We've been a NetSuite customer for 16 years now."

What do you like best?

I like that our entire company and processes are all in a single application. This eases things for us by allowing insight into every aspect of our business.

What do you dislike?

There are a few features and functions that we'd like to see integrated into a future release of NS. We've submitted feature requests for these and are hopeful these will become a reality soon.

Recommendations to others considering the product

I'd highly recommend NetSuite CRM for anyone who ownes or runs a business whether it be a new business or an existing business looking to transition to the NS platform.

What business problems are you solving with the product? What benefits have you realized?

Our business benefits by making our company and our process run smoothly. Being a small company of (18) employees, NS does everything for us that larger companies would normally have.

NetSuite review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Great Product & Responsive Company"

What do you like best?

It's a great product out of the box. A lot of options & ability to customize. We are consolidating two home grown CRM systems into NetSuite. They have worked with us to customize the product to meet our needs. We've imported almost 20 years of records into NetSuite & it has been smoother than expected.

What do you dislike?

Some of the items we were told we could customize or things we were told we could do, have not panned out. But they are working with their development team to fix these issues.

What business problems are you solving with the product? What benefits have you realized?

We had two home grown CRM systems for tracking customer contact & information. These systems lacked reporting ability & prospect tracking. While useful for techs, not very useful for Sales & managers. We're gaining CRM for our Sales team from prospect to customer, tech info, manager tracking & reporting & billing purposes.

NetSuite review by Rachael C.
Rachael C.
Validated Reviewer
Verified Current User
Review Source

"NetSuite Rocks!"

What do you like best?

I love the ability to customize the system to fit our custom needs without having to pay for scripting or worrying about the customization breaking after upgrades.

What do you dislike?

There isn't anything that I truly dislike about the system.

What business problems are you solving with the product? What benefits have you realized?

We use NetSuite for Marketing, Sales, Finance, Project Management and Support. Having one customer record for all of these functions allows us to have a 360 view of our customers and better serve them. We have been able to reduce headcount by automating and streamlining many of our business processes.

NetSuite review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Review Source

"Integrated with your sales and accounting"

What do you like best?

Because the CRM is fully integrated with your accounting, sales, and purchasing, there is an amazing amount of data available to provide really excellent customer service. Reporting capability on your inventory and past sales among certain customers can also give your sales team excellent tools on who to target with specific products.

What do you dislike?

At a price for the excellent integration of using one system, you lose a little bit of the bubbly, extremely intuitive UI that you find in some of systems that specialize in just one thing. The per user license cost is also a bit higher than systems that specialize in just one or two things.

What business problems are you solving with the product? What benefits have you realized?

We implement NetSuite as a whole for clients who want their business systems all in one system and all online in a scalable system. Once they get used to how NetSuite functions, they are usually most happy with the amount and combination of data they can pull together through search and reporting without having to export to Excel and manipulate data every week.

NetSuite review by Leanna B.
Leanna B.
Validated Reviewer
Verified Current User
Review Source

"Easy enough for most people in the company to use, still some bugs that can be "

What do you like best?

When set-up correctly, the home page organization is helpful to keep on track during the workday.

What do you dislike?

The ticket management and and visibility into projects is difficult to use.

Recommendations to others considering the product

I think most of the issues we face with Netsuite is how it was set up with Search Optics. The tool could be more useful with their input from the users.

What business problems are you solving with the product? What benefits have you realized?

Managing projects among multiple team members to meet client needs.

NetSuite review by Stacy V.
Stacy V.
Validated Reviewer
Review Source

"NetSuite CRM Indifferent Review "

What do you like best?

What I like best about NetSuite CRM is the 360 degree view of customer data including information on quotes, orders, invoices, credit and receivables.

What do you dislike?

What I like least about NetSuite CRM is the user interface. It is very bland and somewhat difficult to navigate

Recommendations to others considering the product

Customer support is based out of the Philippines and the language barrier can be the cause of frustration when seeking support. I feel that NetSuite is headed in the right direction since the Oracle acquisition, I look forward to seeing these developments unfold.

What business problems are you solving with the product? What benefits have you realized?

Managing customer accounts and order to cash throughout he enterprise.

NetSuite review by Phil W.
Phil W.
Validated Reviewer
Verified Current User
Review Source

"Netsuite - comprehensive, but not an entirely intuitive interface"

What do you like best?

Netsuite CRM offers an out-of-the-box Cloud based environment that covers most requirements for managing the financials and CRM aspects of a business. After some (fairly extensive) training you can manage all financials from a single dashboard and it is very granular.

Netsuite also provides a CRM platform to manage contacts, track leads, manage tasks/action lists and lifecycle sales management.

I really like the simple dashboard that tells you outstanding actions, particularly for managing financial transactions. While not the simplest interface to use, it provides comprehensive features to manage everything financial, from product lines, stock to detailed accounting principles. While not an accountant myself, our accountancy firm use it to manage our books and prepare for year end accounts.

What do you dislike?

Sometimes difficult to find what you want to do, especially when managing products and stock. It is easy to set up something incorrectly and create financial 'errors'. Not overly intuitive to use.

The CRM side is difficult to get your head around and takes hours to fathom out how everything interrelates. Although there is an abundance of documentation in user guides, they are not set out that well and it's difficult to follow. To get the most out of Netsuite you need to invest in administration and user training - all very well for a large company (with a large budget), but in a smaller one it can work out expensive.

We tried to use it for CRM but it was simply too complex for our needs. New employees struggled and eventually did their own thing which created a problem in creating a 'Single Customer View'.

I consider Netsuite overkill for a very small company with < 10 employees.

What business problems are you solving with the product? What benefits have you realized?

We used it initially for managing all of our company finances - orders, sales, bookkeeping, product & stock management.

We tried to set up and use the CRM features, but as implied above, it was too complex and not intuitive enough for our needs.

NetSuite review by User in Renewables & Environment
User in Renewables & Environment
Validated Reviewer
Verified Current User
Review Source

"NetSuite full of features, but is operationally slow"

What do you like best?

I enjoy that I have quite a few features right at my fingertips (for example, I am able cycle between my various roles). In this way, NetSuite can serve as a "one stop shop" for nearly all of my internet-based work with my company.

What do you dislike?

NetSuite is a bit slow going from one webpage to another. Additionally, it appears that I am sometimes logged off when I have to open up multiple tabs ("More than one instance of me being signed in"), for example, when I have to compare several items in my inventory.

Finally, it would be nice to allow for more flexibility in how I view my timesheets. For example, it would be nice to see perhaps a month at a time, or be able to select a specific date.

What business problems are you solving with the product? What benefits have you realized?

I serve somewhat as a liaison between the labs and the procurement side. I can provide information to both sides about various chemical usages, or other quality-of-life improving items. NetSuite does allow me to keep track of these things.

NetSuite review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"CRM "

What do you like best?

Pretty easy to use had minimal training and picked up basic functions pretty quickly. Easy to export information

What do you dislike?

Archaic system. I have looked for tools to recommend to sales for automation and a lot of tools do not integrate with Netsuite. UI is simple however outdated. I do wish Netsuite would have phone app that users can easily modify records and work mobile. Right now it is not set up very well for us.

Recommendations to others considering the product

easy to use and learn. good back end office integrations with fulfillment etc. bad integrations with new tools ie dialers

What business problems are you solving with the product? What benefits have you realized?

staying organized keeping track of records including leads activities and communication

NetSuite review by Robyn B.
Robyn B.
Validated Reviewer
Review Source

"Good for accounting, but CRM features an afterthought"

What do you like best?

Accounting features seem very rich, for the limited interactions I had with them in my role.

What do you dislike?

Almost everything about the CRM functionality seems bolted on as an afterthought to a robust accounting platform.

Recommendations to others considering the product

If you are seeking a robust accounting solution with basic CRM functionality, it works fine. But there are niggling usability issues in the CRM that require complex work-arounds, or expensive customizations to fix. By the end, the NetSuite we were using was so customized that basic updates would often break it, and it was just time to move on. At a larger company, this probably would have happened even sooner.

What business problems are you solving with the product? What benefits have you realized?

It didn't do a very good job at solving the core problems most companies "hire" a CRM to do. Transitioned to Salesforce.

NetSuite review by Paul M.
Paul M.
Validated Reviewer
Verified Current User
Review Source

"Good total system for small business. "

What do you like best?

We have grown our business with NetSuite over more than 10 years, from a garage startup using Quicken, to a fast growing international business. Our use of NetSuite has expanded with our business growth, and we use it to manage and track all the phases of our business.

What do you dislike?

Not intuitive enough for my liking, but once you figure it out, it is easy to use.

What business problems are you solving with the product? What benefits have you realized?

Financial Reporting, analyzing metrics, real time information shared across our company users in three countries.

NetSuite review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Very comprehensive database"

What do you like best?

Netsuite is very flexible and configurable. You can store unlimited information about your customers including every correspondence you have with them.

What do you dislike?

Because it is so flexible some items require assistance with customization.

What business problems are you solving with the product? What benefits have you realized?

We currently store everything about a customer from the time they were a prospect to present. You can see sales material prior to the sale as well as the executed sales order. Every pertinent part of the contract can be added as a field in the system which allows you to run reports across all customers at one time to see who has X service. The database is only limited by your imagination. This year the reports and queries assisted us with our SOC audit.

NetSuite review by Jashodhara C.
Jashodhara C.
Validated Reviewer
Verified Current User
Review Source

"CRM with real Forecasting"

What do you like best?

NetSuite's one system means your forecasts integrate with paid transactions and billing schedules. This means sales is integrated with accounts and there's no double data entry and there's no two truths about your customers.

What do you dislike?

It can be challenge for small companies to understand and use the multi-step sales cycle.

Recommendations to others considering the product

If you are not hung up ready-made graphics and willing to spend a little time customizing the dashboards, please go for it.

What business problems are you solving with the product? What benefits have you realized?

Tracking sales team performance for a mobile team.

NetSuite review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Review Source

"I don't hate it, but I definitely don't love it."

What do you like best?

I didn't really like much about NetSuite when I was in b2b sales and marketing. Netsuite provides a cloud-based platform to manage your contacts, track leads, handle tasks, and managed the overall sales process. It really extensive training, but once you get the swing of the basic functions you need it's not that bad. The follow-up function was the most used. Onboarding new clients was pretty simple, which was probably due to us eliminating several steps/functions in the system.

What do you dislike?

Again, didn't really like much about NetSuite so I pretty much dislike everything. Lots of bells and whistles but it's a pain in the rear to navigate. At first glance, I thought the reporting from this system would be great but it sucked. It tries to do too much while offering you very little in terms of analytics. Facebook Insights is better organized that NetSuite reporting, and it's easier to access.

The system also seemed to drag often. I think some the functions may be redundant and they overkill slows down the operating system. You really need a dedicated team for training in-house. We were told to ignore several functions that we asked questions about during training. It seems like there were several things that we "wouldn't need" so my question was what did the company use this system if we weren't going to take full advantage of the functions? Later I think upper managed asked the same question and they decided to switch over to Salesforce.

Recommendations to others considering the product

You really have to outline your needs as far as CRM. It has great scalability for organizations, but it's not an option that I would recommend for small businesses. The company I worked at has a staff members dedicated to managing/training staff on NetSuite. They eventually decided to switch over to Salesforce.

What business problems are you solving with the product? What benefits have you realized?

Managing leads and new customers for special "Head Hunter" initiative. Worked with marketing to also pull leads for an email marketing campaign.

NetSuite review by Administrator in Biotechnology
Administrator in Biotechnology
Validated Reviewer
Verified Current User
Review Source

"NetSuite is OK"

What do you like best?

I like that NetSuite is cloud based and I can use from anywhere. It's also very user friendly and quick to learn.

What do you dislike?

The pricing and customer support is atrocious. First, the pricing seems initially OK until you realize that it is totally barebones unless you spend a lot of extra money upgrading for things that one would expect would be included. We have their basic package but it doesn't cover any purchasing functions and has extremely limited report and fixed asset functions.

Regarding customer support, there isn't a way to get any unless you want to pay a whole lot of money. If you just have a question here or there, there isn't anything reasonably priced that addresses that need. And as far as account reps, they change about every 3 months and only reach out when it is time to renew for the year.

Recommendations to others considering the product

Factor in all of the modules you will need when evaluating costs. And know that the account rep you work with will use high pressure sales tactics and also won't be there a few months later.

What business problems are you solving with the product? What benefits have you realized?

We needed something more robust than Quickbooks and NetSuite provides that. For instance, it allows JE uploads and has more robust reporting.

NetSuite review by Administrator
Administrator
Validated Reviewer
Review Source

"Netsuite the key for our Logistic TEAM "

What do you like best?

Our Team appreciated the fact that the Global Search allows employees to find easily entities, transactions, reports and searches. I can rely on this System without bring worried on the mathematical processes behind reports and above all transactions.

In a nutshell, NetSuite CRM NetSuite offers us a single app for marketing, ERP, and customer management.

What do you dislike?

The only drawback for me is the interface. Our employees and other users will appreciate if the vendor makes the UI easier to use.

You can notice an imperceptible, delay when you enter data into a cloud-based system like NetSuite. Obviously it does not affect our daily work flow since we do not manually enter data in multiple systems; for our TEAM NetSuite is a single app that

that runs our whole company.

What business problems are you solving with the product? What benefits have you realized?

We successfully implemented NetSuite in our business and over the year we started using their website, inventory, manufacturing, and accounting features. The app offers all data in a single place it provided us with good insight into purchasing, marketing, sales, customers and more. It can be easily customized to do anything.

NetSuite review by Aimee B.
Aimee B.
Validated Reviewer
Verified Current User
Review Source

"NetSuite Ease Of Use"

What do you like best?

I love that the product is so easy to use and quick to learn.

What do you dislike?

The difficulty I find in NetSuite is the terminology in the navigation bar and the amount of options to select from.

Recommendations to others considering the product

I LOVE this product. It's as simple as that.

What business problems are you solving with the product? What benefits have you realized?

I mainly use this system for collections and the benefits it provides for that use are tremendous. I have recognized that it is highly efficient and there are many ways to make the software compatible with the individual use as well as from a team perspective.

NetSuite review by Karen F.
Karen F.
Validated Reviewer
Verified Current User
Review Source

"Netsuite- takes ten EXTRA steps to almost everything. Not thought out well!"

What do you like best?

It does sit all just very SLOW!

Older system was more efficient and we feel the value for what we paid is just not there.

Seriously- makes order entry- accounting- purchasing a much more tedious job.

What do you dislike?

It does everything but takes ten steps to do anything.

Slows down my staff of sales account managers tremendously. Customization costs twice the yearly contract amount and still does nothing to help the slow processes like creating sales orders or sending customer invoices one at a time as Netsuite cannot email mulitple highlighted invoices. You must send one at a time. Email from netsuite is seen by our vendors and manufacturers and customers as spam coming from Netsuite. They know this is a defect they cannot fix and it has not been addresses in the last update either. Try saving everything to your desktop and using outlook as that i what ha to be done. Slows everything down even more having to perform constant work arounds. Sure it look pretty but I suggest you try another solution all together. We are stuck after this majot-MAJOR investment. Understanding account events is often very tedious and hurts your eyes trying to figure our what happened without performing forensics- Support takes so long. Cases getting started but never really get solved. You are on your own. Company often appears greedy and uncaring as evidenced in wait times for help, call backs that never come.

Good luck.

Recommendations to others considering the product

look elsewhere- fast!

What business problems are you solving with the product? What benefits have you realized?

very little benefits.

NetSuite review by Tim B.
Tim B.
Validated Reviewer
Verified Current User
Review Source

"Netsuite brought our company into the 21st century "

What do you like best?

Netsuite gave our company the tools to organize, streamline our sales process, improve inventory management, simplify reporting, and add new sales channels like Amazon. The platform also allows for easy customization so we can adapt to new requirements without major downtime or development.

What do you dislike?

Support calls can take 1 hour often. Performance is subject to a very fast internet connection.

What business problems are you solving with the product? What benefits have you realized?

Marketing automation has been achieved and customer communication has been greatly improved

NetSuite review by Administrator
Administrator
Validated Reviewer
Review Source

"A Unified Data Source with Powerful Automation Tools, But Email Marketing System is Lacking"

What do you like best?

Because NetSuite provides a single data source for all of our customer, transaction, and inventory data, we're able to get unparalleled insight into our customer purchasing history to use for marketing purposes. By using saved searches and workflows, we're even able to automate many processes that we had to perform manually in the past, making our staff members more efficient than our previous system allowed.

What do you dislike?

The internal email marketing engine is a bit outdated and simple for our purposes. Despite the innovation and complexity elsewhere in the system, the email marketing portion offers fewer features than the most basic plans available through external email marketing platforms. Also, web store customers are able to create multiple accounts under the same email address - I wish that there was a better validation process built in that prevented duplicate accounts more effectively.

Recommendations to others considering the product

Review any business-specific processes or needs beforehand to ensure that NetSuite can fill them, otherwise plan for adjustments to your processes prior to implementation. Some settings are difficult to undo once you have gone live.

What business problems are you solving with the product? What benefits have you realized?

Our biggest benefits have come from automating so many of our business processes. We've been able to maintain a fairly constant headcount despite experiencing substantial growth for multiple consecutive years - a feat that wouldn't have been possible without the unified data source and tools for reporting/automation that NetSuite provides.

NetSuite review by User in Publishing
User in Publishing
Validated Reviewer
Review Source

"Awful, terrible, CRM System. "

What do you like best?

I literally do not like one thing about this system. NOT ONE THING!

Do you know how hard that is to do? I even like things about people I dont like.

What do you dislike?

Let me count the ways:

1-Speed of system, its always slow to halt my work day slow

2- Searching capabilities are terrible. NO room for error in any searches or you wont find what you are looking for..like nothing. Not even a suggestion or the next closest possibility

3. Not intuitive at all. This system is not smart enough to remember that when I add contacts/clients to an account, that they might..just possibly... have the same address as the account that I already entered. Or one of the two/three on file. I literally have to look it up every single time and re-enter the address. I am amazed this company is in existence.

4.Navigation is illogical and confusing. Partly because of what was mentioned before, also because the data organization is simply not well thought out.

5. Lack of helpful shortcuts...almost none. Its like they want you to waste your time.

6.Not user friendly at all, you literally have to retrain your brain to think like a moron to use this system better.

7-infinity. I could go on but I have to do some work now....again I have now extra time since Netsuite wastes it all on basic navigation and lack of user function.

What business problems are you solving with the product? What benefits have you realized?

Thats the thing, I am literally solving no problems. All I am trying to do is do basic CRM stuff and it works like a piece of garbage. The NetSuite attention to a lack of intuitive detail is actually quite unbelievable.

NetSuite review by Executive Sponsor in Design
Executive Sponsor in Design
Validated Reviewer
Verified Current User
Review Source

"Integration to financials is way better than Salesforce"

What do you like best?

Love the full platform integration, being able to connect the dots from CRM to Billing to Inventory has paid for itself

What do you dislike?

Implementation cost is quite an investment. We had recently hired an amazing project manager, without her involvement the project would have been unrealistic for us to take on with our day to day management. Our Ops guy also has spent hundreds of hours customizing the platform.

What business problems are you solving with the product? What benefits have you realized?

Being able to connect the dots from CRM to Billing to Inventory has paid for itself. Team visibility is across different business silos has really increased.

NetSuite review by Abraham G.
Abraham G.
Validated Reviewer
Review Source

"The worst CRM ever"

What do you like best?

The only quality is that it allows entry of large amounts of data. Other than that, nothing.

What do you dislike?

Data entry is cumbersome, searching for data also is time consuming and much data is not accessible. Relating records when you have subsidiaries and business units is not intuitive and there is no way to graphically view those relationships. Relating contacts within the same company and between companies is impossible.

Recommendations to others considering the product

Do not use as CRM without hiring a consultant to design what you need it to do or, use SalesForce

What business problems are you solving with the product? What benefits have you realized?

Doing a piss poor job of developing channel sales. I cannot think of any benefit.

NetSuite review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Out Of The Box Functionality With Advance Customisation"

What do you like best?

The out of the box functionality is amazing but where NetSuite really shines is it customisation options.

What do you dislike?

None European Data Centre's (Soon to be rectified though)

Recommendations to others considering the product

One of the most complete solution CRM/ERP systems, customisations lends it self to almost every issue being able to be solved in oen way or another.

What business problems are you solving with the product? What benefits have you realized?

We have been using NetSuite for about 10 years and have moved a significant amount of our processes into it, we have found that with the adoption of suitescript and suiteflow we have been able to automate many of our manual processes reducing human error and significantly improving utilistion.

NetSuite review by Max P.
Max P.
Validated Reviewer
Review Source

"Good CRM to use but little restrictions"

What do you like best?

I like the user interface and the ability to locate different sections in multiple ways. Web-based makes it easy to access the program from virtually anywhere. Also, having one product that contains both ERP and CRM saves time from having to integrate two different products.

What do you dislike?

The inability to restrict users by role.

Recommendations to others considering the product

CRM is an amazing CRM +ERP tool that combines both worlds to deliver next level analytics.

What business problems are you solving with the product? What benefits have you realized?

Ability to have a user friendly program to manage all of our clients

NetSuite review by User
User
Validated Reviewer
Review Source

"Takes time to learn"

What do you like best?

It's streamlined our productivity. Easier to make sales orders, etc.

What do you dislike?

It shuts down A LOT. Just two days ago it was down for hours, which really hinders a retail store. It's a big learning curve, I feel like you have to take three steps forward in order to get to the place you want at times. For example, when issuing a return, and you need to issue credit it takes almost 10 steps in order to do it. Pretty frustrating for the customer to wait on that.

Recommendations to others considering the product

Please for the love of POS systems, when the system goes down update us!

What business problems are you solving with the product? What benefits have you realized?

Easier ways to correct and maintain our inventory. Customer orders are easier to find and fulfill.

NetSuite review by Brian W. C.
Brian W. C.
Validated Reviewer
Review Source

"Most Expensive Useless Software Ever"

What do you like best?

The best thing about NetSuite is the entertainment value our staff got out of using it on a daily basis. We came up with cute but irreverent names for the software. Use your imagination. NetSuck was one of my favorites.

What do you dislike?

The hosting platform was obviously under powered. The latency factor was detrimental to functionality and productivity of our staff. The roll-out we received and paid for was horribly executed by NetSuite professionals. We eventually dumped it and went with another set of solutions.

Recommendations to others considering the product

Look elsewhere.

What business problems are you solving with the product? What benefits have you realized?

We attempted to solve the classic CRM problem. We instead created more problems.

NetSuite review by Ashley G.
Ashley G.
Validated Reviewer
Verified Current User
Review Source

"One of the most frustrating CRMs"

What do you like best?

Signing out. Ok - I suppose I liked that it can follow the customer lifecycle, including being attached to specific marketing campaigns.

What do you dislike?

Almost everything. It is absolutely cumbersome to use. There is no easy way to do anything: from an inability to upload an email list to it being nearly impossible to design a decent looking form without coding your own and uploading it into the program - I have yet to see what the purpose of NS is aside from holding everything I do outside of the software and upload info it.

Recommendations to others considering the product

Run. There's much better software out there.

What business problems are you solving with the product? What benefits have you realized?

Following customer life cycle.

NetSuite review by User
User
Validated Reviewer
Verified Current User
Review Source

"Below average CRM - Great for fulfilling orders"

What do you like best?

Looks very clean and rarely have any functional issues

What do you dislike?

Very had to navigate and use as a true CRM system. Hard to pull reports and log calls and take your clients through a sales funnel

Recommendations to others considering the product

More CRM functionality. It's not 100% sales friendly - more based around order fulfillment.

Different reports tabs and ease of longing calls / emails to see where you are at with each account

What business problems are you solving with the product? What benefits have you realized?

Easy shipping, tracking and order history.

NetSuite review by User in Facilities Services
User in Facilities Services
Validated Reviewer
Verified Current User
Review Source

"Does the trick"

What do you like best?

Keep track of contacts, set up callbacks, generate reports

What do you dislike?

It can be a bit clunky at times. I don't like how nested the user notes/activites are, they should be more front and center. Some of the report menus are a little buggy, as is the home screen callback list. Really don't like how you can't edit notes once they are submitted, though I'm not sure if this is an admin created feature or not.

What business problems are you solving with the product? What benefits have you realized?

Organizes the data I need to make sales calls.

NetSuite review by Phil D.
Phil D.
Validated Reviewer
Review Source

"Netsuite review"

What do you like best?

I like the fact that I could navigate anywhere from the home screen. I also like that I don't need to click through the drop downs. I can hover over them.

What do you dislike?

I have issue with finding out who is posting transactions. There should be an ID for each person for their transactions.

Recommendations to others considering the product

Try it out. Not as good as SAP but still a good software.

What business problems are you solving with the product? What benefits have you realized?

We are leading all our financials into netsuite.

NetSuite review by User in Internet
User in Internet
Validated Reviewer
Review Source

"All I have to do is submit expenses and it's the worst. Possible the worst software I've ever used"

What do you like best?

Nothing really. Does shutting it down, crawling under my duvet and hoping it will go away forever count?

What do you dislike?

Let me start by saying that I have never written a review on G2 Crowd about any business software before but felt Netsuite warranted an exemption such is my passionate dislike for Netsuite.

What do I dislike? Everything. And I only have to submit expenses! God knows what Accountants have to think about it (but judging by the reviews, not much)

Where to start? Well, I've been sitting in front of it for about 3 hours to submit 20 expenses.

First of all, the user experience is just horrible. If you want to upload a picture of your receipt, good luck finding where to do that.

Second, I uploaded a bunch of pictures of receipts and it didn't save so had to start again

Third, I finally uploaded all 20 pictures (it would have been quicker to hire an artist to draw them) only to find that they're all cropped so that 3/4 of the picture is gone.

If your employees are taking 3 hours to submit a regular expense report, you're loosing a bucket load of money in productivity.

- Update:

After submitting this review, I went make to my nightmare of submitting receipts, clicked the 'Help' icon and got a blank page. Pretty much says it all

Recommendations to others considering the product

Don't

What business problems are you solving with the product? What benefits have you realized?

I have loads of business problems that I'm trying to solve and Netsuite is sucking my time out of all of them.

Thanks

NetSuite review by Alexa R.
Alexa R.
Validated Reviewer
Verified Current User
Review Source

"Just ok"

What do you like best?

How easy it is to make custom reports for your specific needs.

What do you dislike?

It isn't a true CRM system. It is more focused on all of the features rather than the CRM portion. When using digital marketing, it is tough to connect Adwords and Bing Ads to this.

What business problems are you solving with the product? What benefits have you realized?

Leads. It has helped us grow our business by keeping up with all of our calls that come through everyday.

NetSuite review by Jeff S.
Jeff S.
Validated Reviewer
Verified Current User
Review Source

"NetSuite"

What do you like best?

Saved Searches, Lookup Speed, Flexibility

What do you dislike?

Since it is browser based, no keyboard shortcuts.

What business problems are you solving with the product? What benefits have you realized?

We have been able to use NetSuites API to tie into several key pieces of software like SellerActive, Amazon, eBay and so on to automate pricing and inventory status.

NetSuite review by User in Apparel & Fashion
User in Apparel & Fashion
Validated Reviewer
Review Source

"Net suite Review- very good!"

What do you like best?

I enjoy the aspect of netsuite. It helps make the way we process our orders at our company so much easier than it was before. Simple and laid out steps!

What do you dislike?

I don’t like sometimes how I have to go back so many times from one screen because certain things won’t allow me to do what I could from it if it just wasn’t finicky. Sometimes it takes too long to save something, and make that simple edit.

What business problems are you solving with the product? What benefits have you realized?

We solve exiting and fixing orders. We’ve realized it’s been a lot easier to do those things than before. Everything gets stored and nothing really gets lost.

NetSuite review by Debbie W.
Debbie W.
Validated Reviewer
Verified Current User
Review Source

"Simple, easy to navigate"

What do you like best?

The flow of the page, help section, easy to look at

What do you dislike?

That sometimes if you got the back button it gives an error

Recommendations to others considering the product

Very transferrable and common software.

What business problems are you solving with the product? What benefits have you realized?

Invoices and sales orders are way to read, easy to create

NetSuite review by Abby H.
Abby H.
Validated Reviewer
Verified Current User
Review Source

"Useful for meeting tracking"

What do you like best?

The ability to track meetings, contacts, etc. and find them easily.

What do you dislike?

The only thing I dislike is that the system is a little slow sometimes.

What business problems are you solving with the product? What benefits have you realized?

For my purposes, I use NetSuite to track meetings and review what we have done in the past with certain brands.

NetSuite review by Kristen F.
Kristen F.
Validated Reviewer
Verified Current User
Review Source

"Leaking in functionality"

What do you like best?

I don’t really like all that much. It doesn’t really support what we need it for.

What do you dislike?

Email integration and not user friendly.

What business problems are you solving with the product? What benefits have you realized?

Billing

NetSuite review by Paul M.
Paul M.
Validated Reviewer
Review Source

"Netsuite for Case Management and Billing"

What do you like best?

Netsuite CRM allows us to integrate our billing, time entry, case management all in one place.

What do you dislike?

The navigation can be a bit counter-intuitive and could use a renovation.

Recommendations to others considering the product

I would consider this software but only after trying out the navigation.

What business problems are you solving with the product? What benefits have you realized?

We're able to manage all customer cases and turn them into billable items very easily. This cuts out the dual entry we had been doing in the past when running two separate systems.

NetSuite review by User in Mechanical or Industrial Engineering
User in Mechanical or Industrial Engineering
Validated Reviewer
Verified Current User
Review Source

"Easy to use and store information."

What do you like best?

Like that you can create a lease and store it in one spot, access client info, store documents.

What do you dislike?

Records need to link more for items. I could be in a lease record or job and the equipment listed isn’t a link back to our equipment list in Netsuite to get the make model etc

What business problems are you solving with the product? What benefits have you realized?

All in one software.

NetSuite review by Peer L.
Peer L.
Validated Reviewer
Verified Current User
Review Source

"Easy to use with all the features I need."

What do you like best?

Everything is connected in the background.

What do you dislike?

NetSuite Knowledgebase is hard to search or browse for solutions. Documentation is sparse if there isn't a KB article there.

Interoperability with salesforce appears to be impossible so far.

What business problems are you solving with the product? What benefits have you realized?

Case mgmt, projects, financials.

Saved lots of time.

NetSuite review by Jessie S.
Jessie S.
Validated Reviewer
Verified Current User
Review Source

"Everything In One"

What do you like best?

As we begin to migrate to a different system (due to an acquisition, not because we're unhappy with NetSuite), I've come to realize just how convenient it is to be able to run everything through one system -- Sales, Financial, Fulfillment, Retainment, Reporting, Support, etc. We've also been able to customize our system pretty well to meet our exact needs. Saved searches have a lot of cool functionality that allow you to build some pretty specific reports and then share them in various ways.

What do you dislike?

There are two different methods of reporting -- saved searches and reports -- that each have different capabilities, benefits, and access to data. Often I'd have to tinker around building reports using both options to figure out which method was going to allow me to get the data I need in the format I need it. I'd love to see them combine these two into one mega report builder. The two combined would make for an AMAZING reporting system.

What business problems are you solving with the product? What benefits have you realized?

We were able to consolidate systems and have all data in one place. This allowed us to better serve our customers because everything about them was connected. Unfortunately we are now moving to disparate systems because of an acquisition, and I'm not happy about it.

NetSuite review by User in Photography
User in Photography
Validated Reviewer
Review Source

"Easily the most complicated and useless CRM ever"

What do you like best?

If it did what it advertises without a million steps to enter one lead I might like it.

What do you dislike?

Where do I start? The entire program is setup to do everything without any consideration for flow. To enter a lead you have to go into a submenu of a submenu of a submen and then go into a further two submenus to enter contact information, another two submenus to enter phone calls and follow ups, another submenu to start an opportunity, to get into another submenu to enter an estimate! Figuring out how to plan and time your day is a nightmare because you have to figure out how to setup a filter for your calls and appointments through, you guessed it, MORE SUBMENUS!

Recommendations to others considering the product

Do not use this program if you do not have too. Try Bitrix24 or any of the other highly rated CRM softwares out there.

What business problems are you solving with the product? What benefits have you realized?

Nothing it seems everyone in the office hates this program and secretly uses our old CRM or any of the many free online ones and transfers just enough information into NetSuite to make it look like we are using it(I think our owner owes the rep a favor, he crammed it down our throats hard.)

NetSuite review by Anne R.
Anne R.
Validated Reviewer
Verified Current User
Review Source

"NetSuite Admin for 10 years"

What do you like best?

Most employees find it very easy to use. I like the ease of customizations.

What do you dislike?

the standard reports are almost never sufficient. It would be nice to be able to remove them from the menus so that others don't use them.

What business problems are you solving with the product? What benefits have you realized?

Pipeline management

NetSuite review by Carol F.
Carol F.
Validated Reviewer
Verified Current User
Review Source

"Not a big fan of NetSuite "

What do you like best?

It allow for integration of many departments

What do you dislike?

I is just not as good as Salesforce, there are too many things to list!!

- No Dashboards

- No Auto assignment

- Analytics are not very good

- etc.

Recommendations to others considering the product

Use Salesforce!!!

What business problems are you solving with the product? What benefits have you realized?

Allows for the Sales team to manage leads, contacts and accounts.

NetSuite review by Camden H.
Camden H.
Validated Reviewer
Verified Current User
Review Source

"Inside Sales to Admin to Consultant and Back to Admin"

What do you like best?

Price for what you get is the best feature of this platform as most users are using NetSuite CRM in addition to the ERP module to a singular system. Because of this face you only pay once for the system and good negotiating will more than likely get you a great price. Additionally, the cost savings over an on prem solution is huge as the costs of needing infrastructure people, DBAs, developers, and admins are usually not thought about. At the end of the day NetSuite is as powerful or as weak as the implementation. The level of customization and flexibility of the system is really it's strong suit. It is really up to the admin and the business process owners to develop the system in such a way that is reflects that current practices and goals of the organization. This however is also a potential issue.

What do you dislike?

Expanding upon the above, when you don't have either a clear direction of the goals of the organization nor the support at the admin and developer level for the system it falls a little flat. You really need to know exactly what you're trying to accomplish, but also have someone on staff to know if it's even possible. Unfortunately NetSuite won't really provide you guidance on what is best practice as they system is too flexible to have any one prescribed SOP for everyday use. This normally results in either confusion or push back from end users who end up being jaded by the system as it evolves and matures with the organization it was intended to support.

Also, support on defects can be really frustrating. With the cloud solution being full of benefits the draw back is you have no control of the system. Major releases can break previously made custom solutions and bring your instance 5 steps back. This however really shouldn't be an issue as prior to the major releases you are allowed a Beta environment to test current process to make sure functionality should continue.

Recommendations to others considering the product

Make sure you have a strong admin and a strong developer for implementation and then have at least an admin on site for on going support who can troubleshoot existing code. Look into having partner support instead of using NetSuite support to have quicker and more responsive support. Additionally partners will learn about your system and will likely fix things faster and will have a vested interest in your success.

What business problems are you solving with the product? What benefits have you realized?

At this moment I am primarily focused on a re-implementation at my current organization. They had already been using NetSuite to some capacity but hadn't really had a clear vision of how the business will work within NetSuite. So far I have accomplished the following:

- Clear roles and responsibilities within NetSuite

- Automate approval routing and transaction process

- Begin designing customer dashboards to present clear and relevant information to the business developers

- Automate reporting and searching in functional areas for the executive team

NetSuite review by Michael O.
Michael O.
Validated Reviewer
Review Source

"Very Flexible CRM"

What do you like best?

I love how customizable NetSuite CRM is. The ability to customize fields, records and workflows in a very intuitive fashion makes it an ideal CRM for small/mid-market businesses.

What do you dislike?

Not much that I can think of that I dislike

What business problems are you solving with the product? What benefits have you realized?

CRM is all about customer engagement and NetSuite helps to properly segment and target the right customers, at the right time, with the right offering. I also love how you can slice and dice the data to discover insights about your business and customers/prospects.

NetSuite review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"Bulky CRM, but gets the job done."

What do you like best?

We are a data-driven company and focus mostly on inbound leads. We also use different technology that must be integrated with NetSuite. We got a lot of moving parts in our sales process. Netsuite allows for a lot of customization to accommodate for our unique needs. We are able to create customized reports, fields, and dashboards. I'm always able to get all of the data I need.

Love that its cloud-based so that I can access data whenever.

What do you dislike?

With so much customization, it can take some time to learn the ins and outs of Netsuite. It's very click-heavy as you navigate between screens, which slows down working in it.

Implementation was a big process and took time. Even after everything, we didn't feel like we had everythign set up the way we needed it to be,

Recommendations to others considering the product

Make sure that you fully understand how NetSuite will integrate with your other sale systems. Understand all of your requirements before implementation so that you can get the most out of your implementation team. Know that sales reps will most likely need some training when first learning to use the software.

What business problems are you solving with the product? What benefits have you realized?

Netsuite helps us make better informed decisions based on data. We are better able to take leads through the sales process and document their information. We have a better understanding of how to improve our sales processes.

NetSuite review by User in Internet
User in Internet
Validated Reviewer
Review Source

"NetSuite has done everything we've asked.....and more!"

What do you like best?

Netsuite is well above and beyond anything we've used before. Upgrading from an out of date and no longer supported platform to Netsuite and help our company continue on its growth path and sped up just about every internal process we've done.

What do you dislike?

Netsuite is robust to a fault. With some many features and options it is easy to forget, or not even know, that something is available to us. 2+ years with the system and we're still learning its full capabilities and how to use them. All of our users needed to go through a 3 day training session just to learn the basics of how to navigate and learn how to do the basics to complete their day-to-day tasks.

What business problems are you solving with the product? What benefits have you realized?

NetSuite has allowed us to grow our historical data and better track our current sales and data giving us a better scope of where we are performing at any moment in time. Getting new products on-boarded or existing products updated has been

NetSuite review by User in Computer Software
User in Computer Software
Validated Reviewer
Review Source

"Lots of extra steps "

What do you like best?

Netsuite is good for a smaller company or a rep with only a few accounts. I am able to login in through safari on my phone and get what I need.

What do you dislike?

It seems that all the new tech is geared towards Salesforce and nothing is out there for Netsuite. The App is terrible and unusable. There are so many extra steps when so many could be automated.

Recommendations to others considering the product

Salesforce is the dominant player in this space and provide a better platform.

What business problems are you solving with the product? What benefits have you realized?

It's a very basic CRM tool. It helps us track software renewals.

NetSuite review by User in Computer & Network Security
User in Computer & Network Security
Validated Reviewer
Verified Current User
Review Source

"not great"

What do you like best?

Literally, not much. I kinda like the task and activity section. but that is it.

What do you dislike?

All of it. Once you use another CRM like salesforce there is no going back. instead of having everyting under an account or lead it is pretty sloppy

Recommendations to others considering the product

Dont

What business problems are you solving with the product? What benefits have you realized?

Organization. It keeps the whole company on one system but other than that its pretty hard to use.

NetSuite review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Its pretty slow"

What do you like best?

Its a clean design and relatively easy to navigate. The usability of it is very simple and easy to get going with limited knowledge

What do you dislike?

Its really bulky and search is slow to load -

Recommendations to others considering the product

I would find better way to customize the dashboard which are specific to the needs and uses of the specific employeee

What business problems are you solving with the product? What benefits have you realized?

Customer invoicing and processing payment

NetSuite review by User in Printing
User in Printing
Validated Reviewer
Verified Current User
Review Source

"Easy to use"

What do you like best?

You can keep many contacts under one business.

You can set call backs for specific time - they also send you reminders.

There are multiple ways to search.

What do you dislike?

There are too many unnecessary things not being used.

Sometimes it’s slow.

Doesn’t let

What business problems are you solving with the product? What benefits have you realized?

It keeps you very organized. You can get things done more quickly when you’re organized

NetSuite review by Mehran K.
Mehran K.
Validated Reviewer
Verified Current User
Review Source

"Be prepared for strong arm Tactics each year on your renewal! "

What do you like best?

I was a NetSuite Client from 2009 to 2014. Their software improved over the years but once thing remained the same and that was they would squeeze up to a 10% increase on the annual renewal.

What do you dislike?

Our implementation which costed 10's of thousands of dollars was conducted and farmed Out to out of Country (Asian/Indian) personnel. I think for such fees they collected they should have done it with people here in North America who had a native English Language. But I would say the reason we finally threw in the towel was the strong arm annual renewal tactics. They have very specific/strict renewal deadlines and notice of cancellation which they have written within their agreements that basically end up concerning you into a position of submission. After dealing with the same renewal tactics for 4 years, this year (2014) we decided not to renew.

I even brought this attention to the Director of Accounts for the sector my business fell under and basically got a deaf ear and the same all or nothing approach.

Recommendations to others considering the product

Be prepared to pay an increase of up to 10% annually on renewal. Also be prepared to pay well over the budgeted amounts for implementation. Also expect a all or nothing hard-ball renewal tactic.

What business problems are you solving with the product? What benefits have you realized?

We had Multiple locations and subsidiaries and wanted to integrate ERP as well as CRM into one package. But the costs and strong arm tactics at renewal time finally became unbearable and thus we cancelled our agreement with them.

NetSuite review by Henry C.
Henry C.
Validated Reviewer
Verified Current User
Review Source

"Powerful "

What do you like best?

Full integration with accounting and inventory

What do you dislike?

a bit steep learning curve to take advantage of most features

What business problems are you solving with the product? What benefits have you realized?

all in one solution. Integration with external best of breed applications is possible.

NetSuite review by Austen C.
Austen C.
Validated Reviewer
Review Source

"Great software - Organization at its finest"

What do you like best?

Everything is in one centralized, easy to access location. Searches work flawlessly which makes finding a needle in a haystack easy!

What do you dislike?

Sometimes the program runs on the slower side. Faster is always better!

Recommendations to others considering the product

It is a great tool and keeps everything organized very well. It can be slow moving at times but is well worth it!

What business problems are you solving with the product? What benefits have you realized?

Organization and smooth workflow

NetSuite review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"First Time User"

What do you like best?

The links to move between records, ease to enter information for various records. Robust offering with a variety of options for relationship dependencies.

What do you dislike?

The searching for records, no way to search a zip distance. If the information is not perfectly entered from a migration, merge or a previous person you can not easily find someone.

Recommendations to others considering the product

try it out and see about configurations to meet your needs

What business problems are you solving with the product? What benefits have you realized?

Being able to organize my information, and able to easily retrieve it

NetSuite review by User in Publishing
User in Publishing
Validated Reviewer
Verified Current User
Review Source

"Netsuite CRM"

What do you like best?

Customizable with scripts, record types, lists; can set up online forms with which to reach customers

What do you dislike?

Sometimes slow performance, some saved search properties do not get retained when loading the search

What business problems are you solving with the product? What benefits have you realized?

Business problems solved: allowing customers to sign up for products and subscriptions, sending them emails and billing them, maintaining customer, product, business data. Benefits: can measure results to drive future decisions.

NetSuite review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Terrible and Dated"

What do you like best?

Very little to be honest. It is a stable platform to be sure but it really is the worst when it comes to a CRM.

What do you dislike?

It frequently logs you out, the interface is clunky and dated, and the ability for a user to manage their efforts through it is extremely limited.

What business problems are you solving with the product? What benefits have you realized?

Sales CRM.