What do you like best?
the ability to house all our orders from various websites, (marketplaces + our own). They have some detailed scripts that allow us to make sure we're keeping our orders seperate from each other. Saved search allow for quick access to data, and the ability to e-mail scheduled reporting is helpful when make decisions quickly.
What do you dislike?
The data pulling doesn't allow you to get detailed. We also use Netsuite for our shopping cart of our website, and unfortunately Netsuite has "outages' way too often, which cause us down sales time. In fact, we had to work on a workaround to have another provider provide us a shopping cart page in the instance where Netsuite has gone down.
Recommendations to others considering the product
Make sure it fits your business needs. It's not the most agile product, but it does basic things well that allow us to move forward with our business and focus in other areas that need our attention. Long-term, it probably isn't a sofware that I would want to use if you're a innovative company that prides itself on having an agile environment.
What business problems are you solving with the product? What benefits have you realized?
Allows order organization from multiple sites, which allows us to better organize customer profiles in order to pull sales history of our customers. Also works seamless with SAP to send orders, and has integrations with Channel Advisor to help with our marketplaces.