NetX

NetX

(18)
4.5 out of 5 stars

NetX was built to be a centralized “Digital Hub”, to seamlessly sync with any work-in-progress project or other custom workflow.

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NetX review by <span>Matt W.</span>
Matt W.
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Verified Current User
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"For the level of complexity, I have always been pleased with how easy this tool is to use."

What do you like best?

What I like best about this software is the people at NetX that develop and support it. We, like allot of companies, tend to be a little outside the box. The team at NetX has ALWAYS been available to talk about modifications and enhancements with great enthusiasm as well as great ideas for providing solutions!

What do you dislike?

I really don't have any issues with the latest release of this software. NetX has addressed some of my past issues and I am very happy with the status of the application today.

Recommendations to others considering the product

Most tools require environmental adaptation. I have found the the team at NetX more than happy to accommodate implementation opportunities for modification, external system communication, training and on going development of recognized industry need and trends.

What business problems are you solving with the product? What benefits have you realized?

There are many task functions available with NetX. We use those to management file movement, file updating, single source syncing and versioning. Image contract expiration dates as well as other business management filters to narrow or widen distribution channels. NetX enables us to enable our business partners..

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NetX review by <span>Kimberly K.</span>
Kimberly K.
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Verified Current User
Review Source

"Perfect fit "

What do you like best?

We got the features we needed - a fully customizable DAM system with a portal setup and online template editor with the number of end users and space we needed. The rollout for our organization has been great and we know that we can continue to grow our system without unexpected costs.

What do you dislike?

We haven't run into any major roadblocks with the system. We went through an extensive implementation process that walked us through how to set up our custom system. Through this, we had several requests for specific tweaks we wanted, and we were accommodated by our implementation team. So far, so good!

Recommendations to others considering the product

I recommend NetX as a solution for an organization's digital asset management needs. We were able to implement a system that allows us to use all the functions that we identified were needed to be successful and the room to grow and refine our system. The implementation process was great. Our rep walked us through everything and answered all of our questions. We started our rollout earlier this summer and everything is going great! Our campus is excited about the template editor and the access to all our brand assets.

What business problems are you solving with the product? What benefits have you realized?

We need members of our organization to be able to search, share and download brand assets. We need a central location to house these things and a way for people to log in and get these assets. The biggest selling point to our organization though was the ability to edit online templates and download the art.

What Digital Asset Management solution do you use?

Thanks for letting us know!
NetX review by <span>Kirsten M.</span>
Kirsten M.
Validated Reviewer
Verified Current User
Review Source

"Excellent Customer Service"

What do you like best?

NetX has an excellent support service. After submitting a support request, response is always same day, usually within an hour or two. Customers are kept in the loop on progress and all of my issues have been fixed quickly. If any issue requires follow-up, NetX is always responsive and has even reached out via phone on occasion.

The leadership of the company is very accessible and open to conversation regarding future features. Their approach is not one-size-fits-all; they are responsive to helping customers solve their business problems in the most effective and efficient way possible. We chose NetX over other mid-range DAM providers because of their flexibility and willingness to track our roadmap with their services.

What do you dislike?

Our onboarding and training was a bit ad hoc, and this was mostly due to the fact that we came on during a major software upgrade. NetX needs to work more on documentation, but they are aware of this and are making progress.

What business problems are you solving with the product? What benefits have you realized?

Our photography assets were stored physically on hard drives, as slides, on CDs, and even as prints. We also had a paper process for managing model releases which was not attached in any way to the actual assets, leaving us vulnerable to legal issues. Our NetX Dam is now being used by over 40 campus communicators, sharing the same assets which are all digitally attached to their original releases. We are also able to approve or reject downloads on specific assets and have found this very helpful in managing our visual brand. We are looking at expanding our DAM to handle all brand assets in the future.

NetX review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"NetX Customizeable "

What do you like best?

I like the look and ease of the brand portal. The layout is easy for consumers to find what they are looking for in professional, clean and neat layout design

What do you dislike?

The customization on the backend is currently in a spot that makes it difficult to make updates or changes to the assets you are controlling for presentation on the brand portal side. It's not at an efficient level yet, and the documentation is still catching up to a non-technical level for their knowledge base.

Recommendations to others considering the product

Be aware that they expect you to have a more technical background. Our team was small, doing this as a side project, and weren't technical folks - only one of us had software administration background, but never worked with a DAM before. Our ramp up time was significantly delayed by having to learn little things as we went, whereas a more technical background may have understood all the terminology and concepts more quickly. It is NOT an out of the box configuration, where you simply decide folder access and permissions - it requires quite a bit more lift than we expected when we first looked into a tool like this and were comparing them with far more expensive options. We likely might have benefited from hiring a consultant to help.

What business problems are you solving with the product? What benefits have you realized?

We needed to be able to not have to email our assets individually, whether they be marketing materials, implementation documents, or other knowledge pieces to our clients. Our current method was not secure or efficient, so this tool allows us to put everything in a one-stop shop for our clients that allows them the ease to get what they need when they need it without overburdening our account managers. We've been able to get our materials straight to our clients in an easy, scalable format.

NetX review by Industry Analyst / Tech Writer in Writing and Editing
Industry Analyst / Tech Writer in Writing and Editing
Validated Reviewer
Verified Current User
Review Source

"Heading in the right direction but still some kinks to work out"

What do you like best?

The brand portal is nicer than having clients use Box.

Once Dan took over the implementation, things were great and we started learning about the tool and what needed to be done.

What do you dislike?

Implementation started out really rough. Documentation initially provided was basically a spreadsheet with a couple of data examples with no context.

Certain features seem to be buggy. Sometimes we need to perform tasks twice in order for files to display in the brand portal. Some files didn't seem to appear at all.

Using Flex for the auto tasks is rough. The experience could be much better or move that functionality to the admin portal side and improve the flow there (task order display, scrolling, etc)

Having to contact NetX to restart the service. I'm not sure if we are the only ones that routinely need to create new auto tasks but it would be nice to do the restart ourselves.

Recommendations to others considering the product

Spend a lot of time up front thinking about the folder structure and auto tasks you're creating. We have 2 different client bases so looking back it may have been better to create 2 brand portals rather than using access to control what users see.

What business problems are you solving with the product? What benefits have you realized?

Our clients couldn't previously access Box to download files.

It's much visually nicer than Box.

NetX review by Administrator in Libraries
Administrator in Libraries
Validated Reviewer
Verified Current User
Review Source

"Excellent value, easy to use!"

What do you like best?

Incredible easy to use; just drag and drop your assets from anywhere onto the screen and in they go. Sleek, easy to browse layout with multiple views to choose from. Sharing assets is just a few simple clicks and you're done! The support is fantastic as well. I've never been left with an unresolved issue.

What do you dislike?

Honestly, any little issue I've had has been met with openness and a willingness to work with me to develop these features, especially if other clients have expressed the same desire.

What business problems are you solving with the product? What benefits have you realized?

Storage of digital assets in a shared folder structure has made for clumsy and difficult search and retrieval. NetX allows the addition of searchable metadata and easy file sharing.

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