The fact I can speak to a REAL person and the responsiveness of the support team: Anthony listens to me and when possible, gets the right folks involved to implement my suggestions that helps ALL their clients. Great service!! My clients love the stat reports I share with them -- the best feature.
Not a thing -- I've been a client for three years now and Newswire just keeps getting better and better.
Newswire has great tutorials, knowledgeable staff who will talk with you by phone and guide you step-by-step if you're trying something new [like several times I needed to create a special database for a targeted email blast for some press releases I've done.
If I have any questions, I mostly ask via email or if it's an emergency, I can call and get a response from Anthony or Patrick almost immediately.
Whenever I've had ideas to improve some area, Anthony hears me out and then brings the idea before the appropriate department and many times my ideas have been implemented. It's wonderful -- and amazing -- to find a company that actually listens to and, if possible/practical/feasible, implement it.
I can't say enough positive things about Newswire -- I had checked into other companies before deciding to go with them.
I'm solving my clients visibility problems. The templates I've set up for each of my clients makes posting quick and easy to do, even last minute press releases. The benefits I've realized really are for my clients and their business -- more online exposure means more business for them ... and ultimately for me, due to their referrals to colleagues who also need to "get the word out".