Nexmo

Nexmo

(64)
4.0 out of 5 stars

Nexmo provides cloud communication APIs that enable applications and enterprises connect to their customers via voice and SMS.

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Showing 64 Nexmo reviews
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Nexmo review by <span>Guillermo V.</span>
Guillermo V.
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Verified Current User
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"Quick setup and excellent support"

What do you like best?

Sandbox is very cool, easy to use and dynamic. Very reliable and low latency.

Time of response is really good overall. The SMS delivery responds within seconds.

There are a lot of real time statistics that can help you analyze information on a managing level.

The phone verification check is really cool to validate if a sign up on the website is genuine.

What do you dislike?

Sometimes the customer service is not what you would expect for the price you are paying, but it's been getting better over time. As with every platform, it has a lot of ways to get better, and just to name a few the metrics from sent SMS's could be highly improvable.

Recommendations to others considering the product

Great product! We are really happy with all the features that we used! After investigating several options that were in the market, Nexmo was the one that comply with everything that we need at a fair price! We are sure that we made the right choice, and surely in the future we may be using some of the features that we are still not using!

What business problems are you solving with the product? What benefits have you realized?

Mostly for app activation and communication with customers in real time. A single API that can send worldwide SMS it's a must have. As said, the support team has been getting better over time, which have helped us every time we have an issue. Getting connected with our customers through our B2C is really easy with Nexmo!

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Nexmo review by <span>Rossigmar Y. O.</span>
Rossigmar Y. O.
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Verified Current User
Review Source

"Nexmo is a very good sms platform"

What do you like best?

Nexmo is a very good sms platform that we use to send sms to our customers.

We like the ease of deployment. Anybody can connect to Nexmo because is pretty easy and you can find a lot of help in the website.

The time of response is really good. You don't have to wait a lot of time to ensure the sms delivery, it responds in seconds.

You can connect any kind of technology with this solution because of the portability of Nexmo.

What do you dislike?

I really don't have any issue to complain about. The prices are not the same for every country but we know that is because of market in every region.

Something that can be improved is the report of the sent sms. It's actually a little confuse and can be more detailed.

Recommendations to others considering the product

Nexmo is the best platform in the industry for sure. We don't use all the features that the api provides but we are really satisfied with the ones we use.

We are sure this is the best solution in the market if you need to solve the communication in real time with your customers.

When we have to build a new web site we are going to support the solution with nexmo.

What business problems are you solving with the product? What benefits have you realized?

we can communicate with potential customer in batch easily. In our ecommerce we need to send some information to our actual clients and we can do that now with the support of Nexmo.

We have the certainty that the message arrives in real time.

What Cloud Communication Platforms solution do you use?

Thanks for letting us know!
Nexmo review by <span>Vignesh Sharma R.</span>
Vignesh Sharma R.
Validated Reviewer
Verified Current User
Review Source

"Quick to Setup and Easy to use!!"

What do you like best?

We loved the ease of setting up the account and the great assistance provided by Team Nexmo.

The Language support and the ease of integrations is quite amazing with the ability to integrate with their APIs. The class of support provided by the SPoC at NEXMO is worth a mention as I have not come across any SMS provider going out of the way to ensure all is set for a smoother rollout of your deployments with an SMS provider. I also received quite some free credits from the Support team to cary out testing and that was quite a gesture to tell that they cared more about the customer than the mere price.

What do you dislike?

Not any thing as such.

Would surely have loved better visualization of the metrics captured from sending the SMS. Also I suggest that you look into the way the Search messages/Analytics features are designed to provide easier use.

Recommendations to others considering the product

One of the best in terms of the Support vs Pricing. I did a fair bit of research and have experience with other international providers like Nexmo and found them to be better in terms of the reliability of their platform and services.

What business problems are you solving with the product? What benefits have you realized?

We use Nexmo on a daily basis to send Promo and Transactional SMS to our Client's customers. The real time APIs enable a seamless connectivity between our systems and Nexmo. We use it for our enterprise customers on a regular basis to send out SMSs and I figured out that the delivery rates are over 98% as against my earlier provider where it was about 95%. This ensured better response rates for most of our Surveys administered via SMS and increased the volume of the responses by a little over 3%.

Nexmo review by <span>Kenneth Mark C.</span>
Kenneth Mark C.
Validated Reviewer
Verified Current User
Review Source

"Nexmo provides high quality of service and excellent support."

What do you like best?

The quality of service is Nexmo's is what makes Nexmo great. I have been impressed with the delivery rate to international mobile carriers which has left our customers very satisfied. The support has been excellent. the support team is very responsive and knowledgeable. Nexmo support can find a resolution for an issue rather quickly. Nexmo also provides a great amount of documentation which is very useful.The statistics are a great feature. You can get real time statistics with Nexmo. That's something many SMS provider do not have.

What do you dislike?

The rates are higher than I would for an SMS provider. But Nexmo can assist their customers in special cases. When starting the service you can only prepay which makes things a bit clumsy. We had an issue with the payment processor not accepting credit card payments after while.

Recommendations to others considering the product

Excellent service if you seeking a high quality SMS provider.

What business problems are you solving with the product? What benefits have you realized?

We have a customer requiring 2FA for a special application. Nexmo's service provide the ability for us to provide the service an meet out customer's expectations. Nexmo's service works well.

Nexmo review by <span>Deepak S.</span>
Deepak S.
Validated Reviewer
Verified Current User
Review Source

"Excellent app with wide area coverage"

What do you like best?

Nexmo API covers an extensive geographical area providing a reliable SMS- based service

It is a telephony service with easy integration feature. It not only records your calls but also converts text into voice. It has feature of call control with a complex voice network covering 23 languages.

Nexmo uses Voice API which can be implemented in the existing system of a user. Moreover, its inbound messages are always free. A user only has to pay for that inventory of numbers on which these SMS is sent.

What do you dislike?

Firstly, a confirmation is required whether SMSs are sent to different networks or not.

Secondly, if a message is sent to numbers present in the NDNC (Indian Authority) list they will be blocked completely. All messages sent after 9pm will be queued up in India. Lastly, it is difficult to determine parameters in sending an international SMS.

Recommendations to others considering the product

Nexmo is a very good option to go for SMS solution as it offers you free inbound messages.

What business problems are you solving with the product? What benefits have you realized?

Its benefit is that Nexmo has designed an infrastructure platform to suit our needs. With a consistent response time we pays only for what we actually uses. We don’t had to change anything in our IT infrastructure and configurations to fit Nexmo’s APIs in our system.

Also whenever there is a high traffic, Nexmo automatically assigns the SMS in queues and then change the carrier route to make it fast.

One of the best things I found with Nexmo was the support team they have.

Nexmo review by <span>Dave V.</span>
Dave V.
Validated Reviewer
Verified Current User
Review Source

"Very impressed with the out of the box features of Nexmo"

What do you like best?

The fact that there was a rest client for .NET saved us a lot of development time. Being able to simply send SMS messages and being able to clearly manage our account were big pluses.

What do you dislike?

Wish we could send a media image with text messages. We had to choose another service for customers who want to send an image. Wish Nexmo would add some Mime type support.

What business problems are you solving with the product? What benefits have you realized?

We are bridging a gap with notifications from our applications in our suite of products to alert both users of the applications as well as customers who are managed by the applications. The number of notifications we have on our list to develop is a great benefit. Shows the endless possibilities.

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Nexmo
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