Nexmo

4.1
(134)
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Nexmo provides cloud communication APIs that enable applications and enterprises connect to their customers via voice and SMS.

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Nexmo review by Paulo G.
Paulo G.
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Verified Current User
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"Easy to setup and use in a very short time"

What do you like best?

I liked how transparent and easy it was to setup the whole process. We included a message sending feature to our business in little less than a day of work (plus a few more hours for debugging)

What do you dislike?

The website could be more "modern", and there could be a better debugging assistance when trying to figure out what is wrong with the messages.

Recommendations to others considering the product

1) Improve interface. Try betting on a UX/UI designer and better frontend developers

2) Supply strong debugging capabilities. It largely reduces the setup times in teams with lower technical capabilities.

What business problems are you solving with the product? What benefits have you realized?

Our problem is that of many merchants: receiving online orders without completion. That is, customers add products to their carts and then don't actually buy anything, or in some cases don't pay (for example when the pick a bank transfer payment method). We needed to remind them about having an open order to pay, or products in their carts reserved for them.

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Nexmo review by Román P.
Román P.
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Verified Current User
Review Source

"Perfect service for my multiregional company"

What do you like best?

Ease of implementation. We needed less than one month to go live. You don't need several or deep knowledge of programming to make a successful integration with Nexmo. It's really easy to understand how to achieve the connection.

What do you dislike?

Nothing so far. The service is very complete. I would take the same decision if I would need to integrate other system with SMS world-wide provider.

Recommendations to others considering the product

Very complete service and easy to implement. You can send SMS to all around the world easily and no expensive. If you want a plugin connection and a reliable service, you have to connect to Nexmo.

We need less than 2 days to have our system fully operative, and since then it's very stable.

We tried several options in the market before to know about Nexmo, and we can subscribe that Nexmo is the best one.

What business problems are you solving with the product? What benefits have you realized?

I can integrate several countries with the same product. In addition, the price of the SMS is really competitive in almost every country is offered. You can build a business model with low or zero impact, because the price is really affordable.

What Cloud Communication Platforms solution do you use?

Thanks for letting us know!
Nexmo review by Harry A.
Harry A.
Validated Reviewer
Verified Current User
Review Source

"Nexmo is the best partner when it comes to Mobile / SMS reachout to our clients"

What do you like best?

We use Nexmo SMS API, to reach to our clients in order to perform transactional operations to our business, like registering their personal info or evaluate our services. This is what they do best. Their API is quick and efficient plus the support in GitHub is very helpful.

What do you dislike?

Nothing yet. Of course I haven't used all their services, but what we use so far is very good.

Recommendations to others considering the product

If you want an easy set up SMS API, Nexmo is your way to go. It was the first company that we co-operated with this kind of setup and they full delivered. Of course, if they keep up doing the same, we will keep trusting them with our work.

What business problems are you solving with the product? What benefits have you realized?

We had very poor opening rates in our transactional emails. With Nexmo SMS API we contact our clients directly to their phone and message is delivered in much better success rates.

Nexmo review by Sourjya Sankar S.
Sourjya Sankar S.
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Verified Current User
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"Simplistic API and wide array of services"

What do you like best?

First and foremost, the API - that requires very short learning curve to implement. The fact that verifications are performed directly within Nexmo adds an extra layer of security.

The dashboards are intuitive and easy to navigate. Number verifications work with 99% certainty (except in some rare cases where texts fail to reach).

What do you dislike?

Inability to set sender ID unless over a substantial volume on SMS-es sent / month. This can possibly be provided as an add-on (paid) service for those who don't reach the volume.

What business problems are you solving with the product? What benefits have you realized?

End-user mobile phone verification and assistance in password resets through self-service. This serves dual purpose :

1. As an alternative means of verifying identify during password reset process

2. Keeping the mobile numbers database up to date - which otherwise is a notoriously difficult process as end-users tend to ignore update requests.

Nexmo review by Michel S.
Michel S.
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Verified Current User
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"Nexmo is our SMS platform"

What do you like best?

Super Easy Integration to our CRM system (Zoho CRM). Nexmo is connected to our backbone CRM and allow us to send SMS and notifications to our users and customers. We realised our users don't read emails but they do read every SMS.

What do you dislike?

We are unable to mass SMS users for marketing purpose. The Nexmo plugins doesnt allow mass SMS.

Recommendations to others considering the product

If you are looking to integrate a SMS platform into your CRM, Nexmo is the perfect solution

What business problems are you solving with the product? What benefits have you realized?

We have finally solved the communication issue. When a customer purchase a service on our website, we immediately send them an SMS via Nexmo and that allows us to notify immediately that his purchased service is available. We do also send emails ... but emails get lost, go to spam filter or simply are not read.

Nexmo review by Guillermo V.
Guillermo V.
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Verified Current User
Review Source

"Quick setup and excellent support"

What do you like best?

Sandbox is very cool, easy to use and dynamic. Very reliable and low latency.

Time of response is really good overall. The SMS delivery responds within seconds.

There are a lot of real time statistics that can help you analyze information on a managing level.

The phone verification check is really cool to validate if a sign up on the website is genuine.

What do you dislike?

Sometimes the customer service is not what you would expect for the price you are paying, but it's been getting better over time. As with every platform, it has a lot of ways to get better, and just to name a few the metrics from sent SMS's could be highly improvable.

Recommendations to others considering the product

Great product! We are really happy with all the features that we used! After investigating several options that were in the market, Nexmo was the one that comply with everything that we need at a fair price! We are sure that we made the right choice, and surely in the future we may be using some of the features that we are still not using!

What business problems are you solving with the product? What benefits have you realized?

Mostly for app activation and communication with customers in real time. A single API that can send worldwide SMS it's a must have. As said, the support team has been getting better over time, which have helped us every time we have an issue. Getting connected with our customers through our B2C is really easy with Nexmo!

Nexmo review by Rossigmar Y. O.
Rossigmar Y. O.
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Verified Current User
Review Source

"Nexmo is a very good sms platform"

What do you like best?

Nexmo is a very good sms platform that we use to send sms to our customers.

We like the ease of deployment. Anybody can connect to Nexmo because is pretty easy and you can find a lot of help in the website.

The time of response is really good. You don't have to wait a lot of time to ensure the sms delivery, it responds in seconds.

You can connect any kind of technology with this solution because of the portability of Nexmo.

What do you dislike?

I really don't have any issue to complain about. The prices are not the same for every country but we know that is because of market in every region.

Something that can be improved is the report of the sent sms. It's actually a little confuse and can be more detailed.

Recommendations to others considering the product

Nexmo is the best platform in the industry for sure. We don't use all the features that the api provides but we are really satisfied with the ones we use.

We are sure this is the best solution in the market if you need to solve the communication in real time with your customers.

When we have to build a new web site we are going to support the solution with nexmo.

What business problems are you solving with the product? What benefits have you realized?

we can communicate with potential customer in batch easily. In our ecommerce we need to send some information to our actual clients and we can do that now with the support of Nexmo.

We have the certainty that the message arrives in real time.

Nexmo review by Vignesh Sharma R.
Vignesh Sharma R.
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Verified Current User
Review Source

"Quick to Setup and Easy to use!!"

What do you like best?

We loved the ease of setting up the account and the great assistance provided by Team Nexmo.

The Language support and the ease of integrations is quite amazing with the ability to integrate with their APIs. The class of support provided by the SPoC at NEXMO is worth a mention as I have not come across any SMS provider going out of the way to ensure all is set for a smoother rollout of your deployments with an SMS provider. I also received quite some free credits from the Support team to cary out testing and that was quite a gesture to tell that they cared more about the customer than the mere price.

What do you dislike?

Not any thing as such.

Would surely have loved better visualization of the metrics captured from sending the SMS. Also I suggest that you look into the way the Search messages/Analytics features are designed to provide easier use.

Recommendations to others considering the product

One of the best in terms of the Support vs Pricing. I did a fair bit of research and have experience with other international providers like Nexmo and found them to be better in terms of the reliability of their platform and services.

What business problems are you solving with the product? What benefits have you realized?

We use Nexmo on a daily basis to send Promo and Transactional SMS to our Client's customers. The real time APIs enable a seamless connectivity between our systems and Nexmo. We use it for our enterprise customers on a regular basis to send out SMSs and I figured out that the delivery rates are over 98% as against my earlier provider where it was about 95%. This ensured better response rates for most of our Surveys administered via SMS and increased the volume of the responses by a little over 3%.

Nexmo review by Kenneth Mark C.
Kenneth Mark C.
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Verified Current User
Review Source

"Nexmo provides high quality of service and excellent support."

What do you like best?

The quality of service is Nexmo's is what makes Nexmo great. I have been impressed with the delivery rate to international mobile carriers which has left our customers very satisfied. The support has been excellent. the support team is very responsive and knowledgeable. Nexmo support can find a resolution for an issue rather quickly. Nexmo also provides a great amount of documentation which is very useful.The statistics are a great feature. You can get real time statistics with Nexmo. That's something many SMS provider do not have.

What do you dislike?

The rates are higher than I would for an SMS provider. But Nexmo can assist their customers in special cases. When starting the service you can only prepay which makes things a bit clumsy. We had an issue with the payment processor not accepting credit card payments after while.

Recommendations to others considering the product

Excellent service if you seeking a high quality SMS provider.

What business problems are you solving with the product? What benefits have you realized?

We have a customer requiring 2FA for a special application. Nexmo's service provide the ability for us to provide the service an meet out customer's expectations. Nexmo's service works well.

Nexmo review by Administrator
Administrator
Validated Reviewer
Review Source

"An almost perfect service"

What do you like best?

I loved that its

Flexible: We've been able to design our entire booking system on top of their SMS and VOICE services with massive customizations to adopt to the bottom of the pyramid market

Affordable: Their pricing is super friendly for medium and small enterprises

Support: CUstomer support is top and I always feel like I can rely on quick responses which few software companies provide.

What do you dislike?

Because nexmo works with local telcos, sometimes their services are subject to the changes/updates/upgrades these local telcos make. As a result, the solutions you've built on top of their technology while reliable is vulnerable to the local telcos. I am a user in Southeast Asia so I face this issue, but that being said, their support is always on top of things to help sort out any issue!

Recommendations to others considering the product

if using for southeast asia, run smaller tests to see reliability of service as local telcos often can become unreliable, not Nexmo per se.

What business problems are you solving with the product? What benefits have you realized?

I am using nexmo to target non engish speaking locals in southeast asia to communicate via SMS and calls with users around the world via our travel platform where we sell unique local activities by locals to toursis. Benefits are we have managed to break down communication barriers and bridge the gap between non English speaking locals and travelers to this part of the world.

Nexmo review by Alex L.
Alex L.
Validated Reviewer
Verified Current User
Review Source

"Simple and reliable"

What do you like best?

The SMS service is by far the easiest to use, simple API tools available, and priced very reasonably. Documentation is complete, and they provide (nearly) everything you need to be fully self-managed.

What do you dislike?

The built in dashboard doesn't expose all the features the API allows, so you have to write your own for full access.

Recommendations to others considering the product

If you need a simple SMS service, this should be your only choice.

What business problems are you solving with the product? What benefits have you realized?

Sending SMS alerts used to be handled in house by connected devices which were unreliable and expensive to replace. Nexmo has taken a big headache away from the operations team, so much so that we hardly even think about the impact of sending thousands of SMS messages.

Nexmo review by David B.
David B.
Validated Reviewer
Review Source

"SMS api is good for low throughtput, needs extra work for high sms volumes"

What do you like best?

SMS API has many countries and networks available, They provide clients in a lot of programming languages, although they need work for higher volume. Customer support is good, they provide different set of api keys for testing/staging/development. Admin interface is easy to use and access can be allowed/removed to employees accounts so no need to share username and password with people to give access.

Inbound SMSs work well and never give us problems. We also use Number insight to remove landlines and invalid numbers from our system.

They also have a voice API but we haven't used it.

What do you dislike?

SMS API only supports sending one SMS at a time, and it's rate-limited, meaning you need to think your infrastructure to queue the SMSs and send them at a rate below the limit. Some client libraries they provide don't reuse http connections, so you might need to implement your own if you have high volume.

Recommendations to others considering the product

Great, specially if you don't have high volume

What business problems are you solving with the product? What benefits have you realized?

Sending mass SMS campaigns to many users. They work but are tricky to scale to high volume.

Nexmo review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Good/cheap service which takes forever to fix it when its broken. Works well when it works."

What do you like best?

Good pricing and coverage. Good API. Improvements in their website which makes it a bit more usable than it was couple of months ago.

What do you dislike?

Support takes forever to fix any issues. (numbers out of service). Sometimes it takes over 4 months. Numbers are pulled out of service for various countries without very comprehensive explanations as to what was wrong/what the reason was /etc - so you'll have to figure it out, inquire with support, follow up on the issue until you get a better answer.

Website has improved a lot but still lacks a better search for phone numbers . Editing a lot of phone numbers is horrendous and you're better off wasting the time to implement that edit via API instead of doing it via their website.

They charge in EUR currency, but the pricing on the website is in USD (might be different for Europe, i guess?) so that's a problem when you have to account for the exchange rate, etc.

Recommendations to others considering the product

Read the API docs and have patience. You'll make it.

What business problems are you solving with the product? What benefits have you realized?

Coverage in countries where i would otherwise not have access to. Some cost savings here and there.

Nexmo review by Sanket p.
Sanket p.
Validated Reviewer
Verified Current User
Review Source

"Nexmo is quite good third party api for implement sms and calling feature for your project."

What do you like best?

I like both features of nexmo a voice calling as well as SMS and the most exciting thing is that it also provides the number of choice of a person's voice. and another main thing which considers by all the organization is that pricing it's also cheap.

What do you dislike?

if you are .net(c#) developer then don't go for nexmo it has no sufficient documentation in c# language that's the only thing which disappointed me

Recommendations to others considering the product

Dear users,

you can definitely go for nexmo services its good and easy but if you are c# developer than think for an alternative because it's lake of documentation in c# language

What business problems are you solving with the product? What benefits have you realized?

we try to implement a feature like the communication center for our project and we stuck to receive the message functionality and we contact nexmo team for help and the guide us properly so its really good customer support

Nexmo review by Deepak S.
Deepak S.
Validated Reviewer
Verified Current User
Review Source

"Excellent app with wide area coverage"

What do you like best?

Nexmo API covers an extensive geographical area providing a reliable SMS- based service

It is a telephony service with easy integration feature. It not only records your calls but also converts text into voice. It has feature of call control with a complex voice network covering 23 languages.

Nexmo uses Voice API which can be implemented in the existing system of a user. Moreover, its inbound messages are always free. A user only has to pay for that inventory of numbers on which these SMS is sent.

What do you dislike?

Firstly, a confirmation is required whether SMSs are sent to different networks or not.

Secondly, if a message is sent to numbers present in the NDNC (Indian Authority) list they will be blocked completely. All messages sent after 9pm will be queued up in India. Lastly, it is difficult to determine parameters in sending an international SMS.

Recommendations to others considering the product

Nexmo is a very good option to go for SMS solution as it offers you free inbound messages.

What business problems are you solving with the product? What benefits have you realized?

Its benefit is that Nexmo has designed an infrastructure platform to suit our needs. With a consistent response time we pays only for what we actually uses. We don’t had to change anything in our IT infrastructure and configurations to fit Nexmo’s APIs in our system.

Also whenever there is a high traffic, Nexmo automatically assigns the SMS in queues and then change the carrier route to make it fast.

One of the best things I found with Nexmo was the support team they have.

Nexmo review by Francesco V.
Francesco V.
Validated Reviewer
Review Source

"Very helpful, it's a must!"

What do you like best?

Easy and cool platform, it's fast and complete! What I value most is the quality of the support as well as the service.

What do you dislike?

Some part in the UI and the boring-slow recharge method. Making the interface simpler and easier to send invoices maybe making them available immediately on the site.

Recommendations to others considering the product

Nexmo is easy to use and performs like few other companies in the industry. Ease of use and quality of support make the platform a reliable partner to work with.

What business problems are you solving with the product? What benefits have you realized?

The many request of sms delivery is now complete thanks to Nexmo, I can deliver a lot of sms with in a few! As of today, I am able to fulfill customer requests in a short time, it is also implemented with our systems and we are able to sell the service by offering a better product thanks to this precious resource.

Nexmo review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
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Verified Current User
Review Source

"Speedy and resilient platform, integrated with other systems"

What do you like best?

It is great to be able to get our SMS messages out rapidly and to view reports on delivery by day, week, month. It is great to use this for QC'ing our SMS efforts and for reporting.

What do you dislike?

I don't have anything I dislike about Nexmo. It does what it needs to do and we have very good support from the team there. They are responsive and they have our best interests in mind.

Recommendations to others considering the product

Have a technical/implementation partner to help you with setup and with testing and with ongoing support. Make sure you are honoring your Customers' SMS preferences and the flow of SMS in the application and make sure to check in on the reports regularly especially during a large send.

What business problems are you solving with the product? What benefits have you realized?

We are using Nexmo for our outbound SMS campaigns. We have seen greater speed, outreach and response than ever before.

Nexmo review by Dave V.
Dave V.
Validated Reviewer
Verified Current User
Review Source

"Very impressed with the out of the box features of Nexmo"

What do you like best?

The fact that there was a rest client for .NET saved us a lot of development time. Being able to simply send SMS messages and being able to clearly manage our account were big pluses.

What do you dislike?

Wish we could send a media image with text messages. We had to choose another service for customers who want to send an image. Wish Nexmo would add some Mime type support.

What business problems are you solving with the product? What benefits have you realized?

We are bridging a gap with notifications from our applications in our suite of products to alert both users of the applications as well as customers who are managed by the applications. The number of notifications we have on our list to develop is a great benefit. Shows the endless possibilities.

Nexmo review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Verified Current User
Review Source

"Very good customer service from the very beginning from Payam Taghizadeh in London"

What do you like best?

Once a computer code writer here in Vladivostok wrote a short program to send SMS messages, everything else has been automatic and very easy to use, including refilling our account online. The Nexmo SMS sending page is very easy: just insert the message, load the address list and press a button. Great

What do you dislike?

By Russian law we are not allowed to use our own header on the SMS messages that we send, so our messages are sent out using different and random headers. Therefore we have to be sure that the first few words of our messages identify us as the sender.

What business problems are you solving with the product? What benefits have you realized?

So far we have only used Nexmo to send SMS announcements of our classical music organ concerts. Since we began, all our concerts have been completely full, no empty seats.

Nexmo review by Aman B.
Aman B.
Validated Reviewer
Review Source

"Mixed experience using Nexmo "

What do you like best?

The api is decent. Documentation is elaborate too. Customer Support is fine and prompt as well. Nexmo works however...(see the next response)

What do you dislike?

Sometimes I get multiple/duplicate api notifications for the same voice call made or sms sent to a user. Also the dispatch speed of text messages/voice calls (I'm in India) is rather slow considering our platform is a near real-time system and every second of delay in delivering a text/call matters to us.

What business problems are you solving with the product? What benefits have you realized?

We are building a multi-point communication platform for individual professionals, entrepreneurs and small biz owners. More about it at www.snhyper.com

Using nexmo makes our platform multi-point as we can call up or send text when the recipient is unable to read web/email notifications.

Nexmo review by Administrator
Administrator
Validated Reviewer
Review Source

"Nexmo SMS and T-T-S services are used for registration of users in our mobile app - Snaappy "

What do you like best?

Nexmo's SMS service has global coverage and reasonable pricing. Good quality of delivery for major regions and countries.

Nexmo's T-T-S services is one of the few in the markets and offers support for delivering message in various languages.

Nexmo provides a personal manager that can help in business matter and assist during technical problems (by stimulating the technical support team and engineers).

Overall, technical support and engineers are qualified and capable to proper support and resolution of technical issues.

Nexmo's API is well implemented and documented, which makes its integration easy into our back-end.

What do you dislike?

There've been cases when system could not reliably deliver SMS to new regions or countries, and we have to proactively detect such cases and alter Nexmo's personnel to switch or improve delivery routes (carriers).

The administrative console can be made more informative and easier to use, especially when it comes to statistical and historical reporting.

Recommendations to others considering the product

If using Nexmo for SMS delivery, then make sure you have an alternative delivery channel, as non of the services out there can guarantee 100% delivery rate.

What business problems are you solving with the product? What benefits have you realized?

In our application users are registered via their mobile phone. During registration process Nexmo SMS and T-T-S services are used for sending the registration code via SMS or voice call to the user's phone.

Nexmo SMS service is one of the three services that we use - the other two are Plivo and Twilio. In other words, we have triple redundancy when it comes to sending SMS.

Nevertheless, there are cases when SMS can't be delivered, and that is when Nexmo's T-T-S services used to deliver registration code via voice call (in various languages depending on user's phone locale).

Nexmo review by Pradeep S.
Pradeep S.
Validated Reviewer
Verified Current User
Review Source

"Reliable service for verifying customer phoner numbers! "

What do you like best?

1. Simple interfacing

2. Reliable service.

3. Good customer support, when needed.

4. Easy reporting features.

What do you dislike?

1. Simplify longer term digging into data for reporting.

2. Provide favorable pricing for small startups.

Recommendations to others considering the product

Make the verification pricing depending on the country for which verification is being made.

What business problems are you solving with the product? What benefits have you realized?

Our free alarms and reminders app, Galarm, relies on users to register their mobile numbers. We use Nexmo's Verify feature to validate customers own the numbers they are registering.

Nexmo review by Mark K.
Mark K.
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Verified Current User
Review Source

"Fast and easy-to-implement solutions"

What do you like best?

Our developers are really much enjoying to implement your service. It is also easy to top-up and manage my account. We are really satisfied with the customer service as well, whenever we had questions, you answered extremely fast.

What do you dislike?

The dashboard. Sometimes it is unclear, and slow. I think you should consider implementing some graphs, and maybe filtering options.

What business problems are you solving with the product? What benefits have you realized?

Lots of my customers are using Nexmo to make sure their consumers are showing up in time for their reservation. And Nexmo already helped to increase this by around 60%.

Nexmo review by Geoff A.
Geoff A.
Validated Reviewer
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"Flexible, reliable, and easy to use"

What do you like best?

Nexmo is exceptionally easy to use - we were able to integrate the service with our backend and get started within minutes of signing up. Reliability is also excellent, and the pricing is very competitive.

What do you dislike?

Only minor complaint is that there doesn't seem to be a way to have PDF invoices automatically mailed to you when a payment is made - they are only available by logging in to their website and manually downloading them. Invoices are also only available 72 hours after a payment is made.

What business problems are you solving with the product? What benefits have you realized?

We use Nexmo to send SMS alerts to users when our IoT sesnor networks detect unusual situations requiring attention.

Nexmo review by Timo K.
Timo K.
Validated Reviewer
Verified Current User
Review Source

"Relatively easy API for SMS messaging"

What do you like best?

It is really easy to integrate Ruby on Rails application to Nexmo SMS API.

What do you dislike?

Receipts for sent messages don't always end up to the webhook, i.e. our application doesn't always receive information that SMS message has been received by the person.

What business problems are you solving with the product? What benefits have you realized?

We need to inquire volunteers for their availability and we also thank donators for their contribution (e.g. on birthdays).

Nexmo review by Giampaolo R.
Giampaolo R.
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Verified Current User
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"By moving to Nexmo, we moved from 80% of our messages being delivered to 99.9%"

What do you like best?

Nexmo APIs are amazing. We have never experienced any issue or delay. Nexmo user interface is simple and effective.

What do you dislike?

SMS sending price depends on the target network. Honest but sometime difficult to explain to customers

What business problems are you solving with the product? What benefits have you realized?

Our web app uses text messages to communicate with users. By moving to Nexmo, we moved from 80% of our messages being delivered to 99.9%.

Nexmo review by Christophe B.
Christophe B.
Validated Reviewer
Verified Current User
Review Source

"Good service, awesome support"

What do you like best?

The support experience is one of the best support experience I ever had (even if I am not a big customer)

What do you dislike?

The fact that you can not send SMS to the USA and Canada easily and you need to use alerts instead

What business problems are you solving with the product? What benefits have you realized?

Authenticate users with a simple SMS instead of complicated passwords + lost passwords + ...

Nexmo review by Mike P.
Mike P.
Validated Reviewer
Verified Current User
Review Source

"Nexmo great SMS and Voice notification service"

What do you like best?

The API is very easy to use and integrate into your own applications.

The examples given are easy to get started with just by replacing your credentials in the examples and the pricing is very competitive.

ie. https://rest.nexmo.com/sms/json?api_key=xxxxxxxx&api_secret=xxxxxxxx&to=xxxxxxxxxxxx&from=NexmoWorks&text=hello+from+Nexmo

What do you dislike?

If I had to say I disliked anything it would be two things in particular and neither are that big a deal to me.

The number availability can be spotty at best in some places, although this has improved dramaticly as of late and there are some

Recommendations to others considering the product

Sign up, try the free credit. You will be suprised with the quality of the service.

What business problems are you solving with the product? What benefits have you realized?

I am using nexmo for a couple of projects. I wont give you details of the projects, but I can describe use-cases that are working for us.

The first is for 2-factor authentication. On login, we send an SMS that contains a code to type into the login flow. This proves that they are in possession of the phone.

The second is for notifications. We use both the Text-to-Speech service (Voice API) with prompts so the user can confirm they have received a notification, and also the vanilla SMS service.

We have found that the majority of messages come through within a few seconds (we found that other services weren't so prompt).

Nexmo review by Stephen G.
Stephen G.
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Verified Current User
Review Source

"easy and reliable SMS provider"

What do you like best?

The easy to use API and the speed at which outages are reported.

What do you dislike?

I don't like how the billing is done. I never know when it will be refilled. I would rather have a monthly bill due.

Recommendations to others considering the product

Integration with frameworks is fantastic

What business problems are you solving with the product? What benefits have you realized?

We use SMS as our emergency pager notifications for system outages.

Nexmo review by Hanut S.
Hanut S.
Validated Reviewer
Review Source

"Simplicity with a purpose"

What do you like best?

I have been using nexmo for a year now and their customer support, sales team and the overall API in general is what made me stixk with the team. Backed by great documentation and a super simple yet full fledged API, nexmo's team helped me build my application with relative ease.

What do you dislike?

Absolutely nothing. The entire experience has been nothing short of perfect.

What business problems are you solving with the product? What benefits have you realized?

Our group calling application Patch brings unique features to the calling experience. The nexmo platform enables us to deliver cutting edge voice at the best possible rates.

Nexmo review by Alain R. R.
Alain R. R.
Validated Reviewer
Review Source

"l love my Mexmo account"

What do you like best?

Stright forward support replies from the team. Stright forward clear billing with commercial ethic...

Easy to use the platform & API codes...Relible SMS sending

What do you dislike?

l don't find anything l dislike... Thanks

What business problems are you solving with the product? What benefits have you realized?

Sending general SMS from our App & website, as well as phone number verification by SMS code...

Local DID number of which was port number from Twilio that you hace been a great help to get from Twilio.

ln general l am happy to be Nexmo client for a long time now. Great and many thanks

Nexmo review by Paul L.
Paul L.
Validated Reviewer
Review Source

"Their fraud risk system could do with an overhaul"

What do you like best?

The pricing is fair, the choices you have are wonderful. For the brief time I was able to use the service I used the API to verify if a member's signup on our website was genuine or not (by performing a phone verification check).

What do you dislike?

Fraud risk system has wrongly identified my company as high risk. We have a good reputation worldwide, registered company in the UK and have been running for more than two years. A competitor to Nexmo who we previously used and have been forced to stay with have offered an uninterrupted service to my company for a considerable time. Support was unhelpful and anonymous. From day one I got unwanted hassle from two different people from Nexmo. There's no auto reload option if the balance is low. The topup system is very restrictive compared to other competitors out there. Nexmo caused several hours of downtime because they failed to send a simple email to say that the account had been blocked.

Recommendations to others considering the product

No recommendations, avoid the hassle and find a different competitor

What business problems are you solving with the product? What benefits have you realized?

I was hoping for my company to be able to use the phone verification with Nexmo, but it seems I'll have to stick to a competitor due to their fraud risk system wrongly identifying my company as high risk.

Nexmo review by Esther Y.
Esther Y.
Validated Reviewer
Verified Current User
Review Source

"Great customer service"

What do you like best?

I had some special requests that I needed to contact someone to help me with. I received answers by email quickly and my issues were resolved to my satisfaction and very quickly.

What do you dislike?

I wish I could've handled my issue myself, but it was not a big deal to have to contact someone.

What business problems are you solving with the product? What benefits have you realized?

Nexmo is great for having extra phone numbers for various business purposes.

Nexmo review by Administrator in Telecommunications
Administrator in Telecommunications
Validated Reviewer
Verified Current User
Review Source

"Good support, Not the best delivery rates"

What do you like best?

Support-team SLA and attitude, and Web Selfcare portal which is awesome, and Britt Barak <3

What do you dislike?

Low and Unclear delivery receipts (some are network, some are to device - depending on network, without good documentation on which is which), No campaign management features.

Recommendations to others considering the product

Take advantage of multiple keys (both for the throttling limits and better administration). Use callbacks from day 0. RTFM regarding sending A2P SMSs in USA and Canada.

What business problems are you solving with the product? What benefits have you realized?

Sending SMSs around the world, One-Time passwords and apps invites.

Nexmo review by Administrator in Financial Services
Administrator in Financial Services
Validated Reviewer
Verified Current User
Review Source

"Terrible customer support and awful experience."

What do you like best?

I like when it works. Since they refuse our payment methods out of the blue. I quite hate everything about it.

What do you dislike?

The fact that they suddenly refused our Credit Card and Paypal payments (after both payment methods have been used many times over the last year); Now after failing to fund our account, Nexmo decided we can only pay using an international wire transfer which will take 3-5 business days to clear. Until then our website is crippled and our users cannot complete their registration.

Recommendations to others considering the product

DON'T USE THEM - USE TWILLIO INSTEAD

What business problems are you solving with the product? What benefits have you realized?

Phone verification

Nexmo review by Chinab C.
Chinab C.
Validated Reviewer
Review Source

"Versatile capabilities across multiple communication channels"

What do you like best?

I have the option to handle communication mediums using one single source. I especially like that they are very well integrated with Telecom providers for their SMS feature which we use the most.

What do you dislike?

It's a bit more costly than using a local provider per country. There is little feedback if something goes wrong unless you take the effort to check it yourself.

What business problems are you solving with the product? What benefits have you realized?

Making people show up at their meetings with the SMS function offered by Nexmo.

Nexmo review by Executive Sponsor in Outsourcing/Offshoring
Executive Sponsor in Outsourcing/Offshoring
Validated Reviewer
Verified Current User
Review Source

"stable application"

What do you like best?

flexibility and ease of API use, we are using Nexmo since 3 yeas now

What do you dislike?

I dont have any particular complain, given price and service level. I wish SMS costs coulddrop in the near future

What business problems are you solving with the product? What benefits have you realized?

We are using it towards a range of 3-4 clients, in order to reach people that usually are not connected to the internet for various reasons. Last case was for a weekend availability of given tachnicians on a customers of our.

Nexmo review by Oleg B.
Oleg B.
Validated Reviewer
Verified Current User
Review Source

"Partnership on sms messaging"

What do you like best?

High level of customer service, comfortable web-site, easy and clear partnership communications

What do you dislike?

not found anything to outline the dislike

Recommendations to others considering the product

Technologically advanced company which is developing perspective services and products

What business problems are you solving with the product? What benefits have you realized?

We are exchanging of sms messaging as aggregators

Nexmo review by Joel B.
Joel B.
Validated Reviewer
Verified Current User
Review Source

"Exceptional service"

What do you like best?

Their reach and support in African countries is matchless

What do you dislike?

Customer support could be better in terms of live chat or phone calls

What business problems are you solving with the product? What benefits have you realized?

Incoming IVR call centres in Africa. This makes it very easy to deploy solutions quickly

Nexmo review by Phill R.
Phill R.
Validated Reviewer
Review Source

"Reliable and un-complicated"

What do you like best?

Nexmos have a very simple set of API functions in their SMS offering, the consumable costs are in-line with the best value on the Market and the availability of numbers and regions is impressive.

What do you dislike?

The SDK for PHP is confusing and has what seems to be two unfinished versions.

What business problems are you solving with the product? What benefits have you realized?

I use automated SMS to remind customers of meetings with their clients, it has reduced no-shows for appointments that cost the business an unacceptable loss.

Nexmo review by User in Internet
User in Internet
Validated Reviewer
Verified Current User
Review Source

"Bad security and unreliable service"

What do you like best?

API was easy to use, but that seems to be pretty much it. Other vendors seems to have the same anyway.

What do you dislike?

Someone broke into our account on their servers and not through our own, yet they refuse to refund our balance. We were willing to overlook this if they fixed the issue but they didn't even care.

Account managers were nowhere to be found when issue happened.

SIP service accepts connections from IPs other than our server Already a big no no for security.

.

Recommendations to others considering the product

Careful how your account manager disappears when you have issues and they are not trying to sell you new products,

What business problems are you solving with the product? What benefits have you realized?

Sending SMS and calls.

Nexmo review by Executive Sponsor in Internet
Executive Sponsor in Internet
Validated Reviewer
Verified Current User
Review Source

"Nexmo just works"

What do you like best?

Simple to setup and use via API. Ability to view historical SMSs has come in handy. Auto payments mean I do not have to keep making deposits when it runs low.

What do you dislike?

I have bumped my head against the throttling a few times, but have managed code around it. It could perhaps be eased over time.

Recommendations to others considering the product

If you send large numbers of SMSs at a time you will need to use a queue and delay to avoid throttling.

What business problems are you solving with the product? What benefits have you realized?

Mass communication with users who do not necessarily use email.

Nexmo review by Administrator in Retail
Administrator in Retail
Validated Reviewer
Verified Current User
Review Source

"Easy to integrate with, good account management options"

What do you like best?

The ability to have sub-accounts is a must for us, we provide SMS functionality to our clients and so being able to segregate them is vital.

What do you dislike?

The UI can be a little confusing with respect to the account management, I forget the details off the top of my head but the switching options move around between various areas of the system. Sometimes top-left, other times top-right.

What business problems are you solving with the product? What benefits have you realized?

We use Nexmo for inbound and outbound SMS, enabling our clients to form better relationships with their customers, driving sales.

Nexmo review by Marshall J.
Marshall J.
Validated Reviewer
Verified Current User
Review Source

"Satisfaction"

What do you like best?

I’m using Nexmo for SMS gateway. What I like the most is service reliability with zero downtime since the first time using it.

What do you dislike?

Little bit complicated with authorization for auto top-up feature

What business problems are you solving with the product? What benefits have you realized?

Every new customer who signed up with Foodgasm need to verify their mobile number using OTP.

Nexmo review by Ian L.
Ian L.
Validated Reviewer
Review Source

"Broad geographic offering but with limited services"

What do you like best?

Nexmo seemed to offer a very wide geographic telephony service, which was critical for a global SMS-based service we were developing. The API and fairly plain pricing was an added bonus. At the time, the main competitor was limited to a small handful of countries, so Nexmo was explored as an alternative.

What do you dislike?

The main issue with Nexmo's service, at the time we were evaluating and actively using it, was the quality of service promises. For example, we needed to be able to provision new local phone numbers dynamically and automatically, which was not as intuitive as we hoped. Additionally, we needed to confirm that SMSs were passed off to the various networks, which was difficult to prove with Nexmo. Nexmo's main competitor was able to provide these additional services.

Recommendations to others considering the product

Nexmo's offerings may be advantageous to groups that do not need the quality of service promises (e.g. confirmation that SMS was passed to network) we required, and are looking for a low-cost solution.

What business problems are you solving with the product? What benefits have you realized?

Ultimately, one of Nexmo's main competitors expanded their geographic reach while continuing to offer the quality of service promises we needed. We have back-up plans to incorporate Nexmo as a secondary service should we need to diversify our offering, but now rely upon the competitor for our telephony services. The quality of service promises were absolutely essential to our project.

Nexmo review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"So far so good"

What do you like best?

Been using Nexmo for about two years. In this time we were able to find how to best work with it and now are fully satisfied with Nexmo.

Nexmo is not expensive and is performing well for our customers all over the world.

What do you dislike?

Finding verification and why it failed can be a little tricke. Would be great to have larger log and search through intervals.

Recommendations to others considering the product

What could recommend is to check use case for you bussiness and then just do it.

What business problems are you solving with the product? What benefits have you realized?

Accounts verification

Nexmo review by Executive Sponsor in Real Estate
Executive Sponsor in Real Estate
Validated Reviewer
Verified Current User
Review Source

"Excellent"

What do you like best?

The number insights is brilliant, we have tried various solutions, this one rises above the rest. The customer service provided is simply brilliant!

What do you dislike?

The payment options were limited (Only card) but this was quickly resolved once we connected and had a discussion.

Recommendations to others considering the product

Surely a great fit for someone who is looking for advanced number verification, they are rolling out a whole load of new features too.

What business problems are you solving with the product? What benefits have you realized?

Number Verification

Nexmo review by Laszlo N.
Laszlo N.
Validated Reviewer
Review Source

"Nexmo is fast and easy to use, but not perfect."

What do you like best?

We use it to verify our users, and the Nexmo is the fastest SMS sender service.

What do you dislike?

The Nexmo keep the logs only 30 days. It is very short interval, I need a 90-180 days interval.

Recommendations to others considering the product

If youe would like to use a good and fast service with perfect support you need to use Nexmo.

What business problems are you solving with the product? What benefits have you realized?

Our users need to use 2fa on login, we can create it with Nexmo.

Nexmo review by Luca M.
Luca M.
Validated Reviewer
Verified Current User
Review Source

"Premium partner"

What do you like best?

Nexmo is one of BNESIM's best partners. Amazing quality of service, reactive support.

What do you dislike?

Absolutely nothing. Everything is working very well.

What business problems are you solving with the product? What benefits have you realized?

We use Nexmo's services for all our outgoing SMS, for some voice services and for the incoming numbers (DID) in some countries.

Nexmo review by Abdul L.
Abdul L.
Validated Reviewer
Review Source

"Awesome service"

What do you like best?

I like the delivery speed, it's very instantaneous. As soon as the delivery status changes on my website, the message get's delivered. The rates are also cheap and affordable.

What do you dislike?

Right now there is nothing that I dislike.

Recommendations to others considering the product

Must go for Nexmo

What business problems are you solving with the product? What benefits have you realized?

I am using Nexmo to update the customer whenever they place an order on my woocommerce website. When ever the status is updated, they receive a message. I have realized that the Nexmo is really fast.

Nexmo review by Ee May L.
Ee May L.
Validated Reviewer
Verified Current User
Review Source

"Nexmo Review"

What do you like best?

For the more expensive routes, Nexmo is cheap and mostly reliable

What do you dislike?

Sometimes deliverability rates are not very good and that affects our comms

What business problems are you solving with the product? What benefits have you realized?

Communication with our partners. We are able to help them get quick information.

Nexmo review by Sandy B.
Sandy B.
Validated Reviewer
Verified Current User
Review Source

"nexmo is great"

What do you like best?

sms masking with fast delivery with accurate

What do you dislike?

nothing, i think nexmo is great for this job

What business problems are you solving with the product? What benefits have you realized?

SMS notification and PIN authentication

Nexmo review by Antonio I.
Antonio I.
Validated Reviewer
Verified Current User
Review Source

"Great API services"

What do you like best?

Fast sms delivery and easy api integration

What do you dislike?

Price per sms, other platforms offers less price

What business problems are you solving with the product? What benefits have you realized?

Real uman order confirmation

Nexmo review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Good service, not so great support"

What do you like best?

The messages arrive fast, and that's great to use in validation services.

The API is really simple to use and implement.

What do you dislike?

I dislike the fact that I had an outage of service that lasted for weeks.

Recommendations to others considering the product

Great service, pricing is a bit steep in some regions. Support is average, and had an outage of service for several days with no resolution.

What business problems are you solving with the product? What benefits have you realized?

Its great for 2 way validation service.

Nexmo review by Oggy E.
Oggy E.
Validated Reviewer
Review Source

"very good so far"

What do you like best?

easy to use API, automated balance top ups. easy to use API, automated balance top ups. easy to use API, automated balance top ups

What do you dislike?

nothing in particular. nothing in particular. nothing in particular. nothing in particular. nothing in particular

What business problems are you solving with the product? What benefits have you realized?

allowing customers to send a message via in-App, email and SMS via the same interface.

Nexmo review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"SMS notifications from Laravel made easy"

What do you like best?

As a newbie to web development, I found that setting up and configuring my application to use NEXMO was a painless process

What do you dislike?

I have had some issues with notifications saying "delivered", but the SMS was not actually received. I logged a call with support and the response was quick and the issue has been resolved ....

Recommendations to others considering the product

Go for it

What business problems are you solving with the product? What benefits have you realized?

Notifying people of upcoming appointments .....

Nexmo review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Verified Current User
Review Source

"The absolute solutions for professionals"

What do you like best?

the accuracy of the services and the non stop supportive team

What do you dislike?

target group of the services provided are strictly IT professionals

nexmo should have few tools providing with some services not just an api key

Recommendations to others considering the product

very good partner for getting what you need and just this

What business problems are you solving with the product? What benefits have you realized?

as i mentioned there is an absolute accuracy of the services provided giving me that

it will never fail

Nexmo review by Agency in Computer Software
Agency in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Easy integration with Laravel Notifications"

What do you like best?

Simple API, easy to integrate with existing notification functionality in your Laravel apps.

What do you dislike?

Minor issue is that on new accounts, it is easy to reach the maximum amount to top up the account. It took a few days to get a support response to enable to increase account spend (we're fairly big spenders)

What business problems are you solving with the product? What benefits have you realized?

Keeping internal sales people informed across a range of phone types

Nexmo review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Nexmo is an easy solution to communicate automatically"

What do you like best?

Easy to integrate with your own platform and wel documented to be used

What do you dislike?

You should have a callback option to get final status of each request call

Recommendations to others considering the product

Received calls should be cheaper

What business problems are you solving with the product? What benefits have you realized?

* I need to call to my customers to inform the status of many things

* Reminders to my customers.

Nexmo review by G2 Crowd User in Information Technology and Services
G2 Crowd User in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Solid, reliable messaging provider"

What do you like best?

It just works. It's rare that we have issues with using Nexmo, but they're clear with us if there are any currently known issues.

What do you dislike?

There's really nothing I dislike. I haven't interacted with their support much as there aren't usually issues so I can't rate that but overall it works pretty well.

Recommendations to others considering the product

No recommendations at this time other than the fact that they're a great option to consider!

What business problems are you solving with the product? What benefits have you realized?

Helps us provide redundancy and reliability to our own customers as well as a wide range of locations we can serve thanks to the service Nexmo provides.

Nexmo review by Erik T.
Erik T.
Validated Reviewer
Verified Current User
Review Source

"Has most things we need. Acvount manager is great. "

What do you like best?

Account manager service and ease to pay

What do you dislike?

No mms, analytics are poor, pricing could be more competitive

What business problems are you solving with the product? What benefits have you realized?

Reaching a hard to reach demographic

Nexmo review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Does what it says on the tin"

What do you like best?

I have used Nexmo for the last 5 years in two different companies and it just works, no problems, no downtime they just deliver SMS without any hassle.

What do you dislike?

Never had anything to complain about, they deliver my SMS and it just works.

What business problems are you solving with the product? What benefits have you realized?

Sending SMS to customers in large volumes.

Nexmo review by Dave A.
Dave A.
Validated Reviewer
Review Source

"A great service, competitive pricing"

What do you like best?

Nexmo are continually improving the platform and attentive to customer requests

What do you dislike?

In some regions the pricing may not be the cheapest available however Nexmo are willing to listen and adjust which is a positive

What business problems are you solving with the product? What benefits have you realized?

Customer interaction for our customers. Providing a complete experience incorporating SMS communications into our product.

Nexmo review by User
User
Validated Reviewer
Verified Current User
Review Source

"Solid provider with good support"

What do you like best?

Good pricing. Simple API. Good support team and account managers

What do you dislike?

Everything has been good so far in general. Wish there was support for MMS messaging but I know this is on the roadmap

What business problems are you solving with the product? What benefits have you realized?

Appointment reminders. Benefits have been to offer this at a reasonable cost with good delivery rates

Nexmo review by User in Telecommunications
User in Telecommunications
Validated Reviewer
Verified Current User
Review Source

"Good until a strange issue"

What do you like best?

Simple to integrate

What do you dislike?

Support! It was good until I got a strange issue. I am getting a success response with message ID, the amount charged, balance etc., but it's neither getting delivered nor I can see them in the dashboard. When I raised a ticket, surprisingly even the support team could not find those IDs from their end!!! Raised the ticket on Friday, now on Monday afternoon I am still waiting for the resolution, providing the info they asked.

What business problems are you solving with the product? What benefits have you realized?

Still evaluating

Nexmo review by User
User
Validated Reviewer
Verified Current User
Review Source

"Very proficient SMS platform"

What do you like best?

Very proficient: API very easy to use, success send rate high, cost very reasonable, known issues well documented.

What do you dislike?

I only called for support a few times, pretty difficult to reach support over the phone. Much easier with emails.

What business problems are you solving with the product? What benefits have you realized?

I am using Nexmo SMS for appointment confirmations and reminders. Those features are valuable for my application.

Nexmo review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Doesn't honour their promises"

What do you like best?

I liked the pricing of their inbound numbers. They promised that inbound messages would be "always free" which is a great offer. We only pay a monthly fee for each inbound number.

What do you dislike?

After using Nexmo for a number of years, they have now introduced a fee for each inbound message we receive. The information on their website doesn't match what they actually do. "Always free" should mean that inbound messages are always free, but this doesn't appear to be true to Nexmo.

What business problems are you solving with the product? What benefits have you realized?

We have used Nexmo for inbound messaging for our users for a number of years. However, we are now seeking a new inbound message provider due to the changes that Nexmo have made.

Nexmo review by User in Telecommunications
User in Telecommunications
Validated Reviewer
Verified Current User
Review Source

"Nexmo Tech Support"

What do you like best?

Once there was a situation where I ran out of credit on weekend and the credit card top-up system was not working. My sales representative gave me credits just to survive until Monday. That was the sweetest experience I had with Nexmo. She even helped me get my India activation ratio higher.

What do you dislike?

That there were times one of their routes will go down unexpectedly. One time, it was exactly when I was doing a demo. It was embarrassing. They were quick to fix it though when I opened a ticket.

Recommendations to others considering the product

When you need a global SMS provider, do not think twice, go to Nexmo. You will not regret it.

What business problems are you solving with the product? What benefits have you realized?

I use Nexmo for app activation, and aiming for a high ratio. Without Nexmo this would be impossible.

Nexmo review by Apostolis C.
Apostolis C.
Validated Reviewer
Review Source

"Very reliable service"

What do you like best?

I like the easy way to integrate with numerous of platforms. The process is enough good for a small to medium company

What do you dislike?

I would like more offers for lower prices.

What business problems are you solving with the product? What benefits have you realized?

We inform our clients with SMS for new password or services

Nexmo review by Consultant
Consultant
Validated Reviewer
Verified Current User
Review Source

"Straight Forward"

What do you like best?

1. Service call implementation is technically straight forward

2. Technical documentations and help were readily available

What do you dislike?

Pricing wasn't as competitive as other providers

Recommendations to others considering the product

Price competitiveness

What business problems are you solving with the product? What benefits have you realized?

Fundamentally doing One-time-password and SMS broadcast.

Server is relatively reliable as most recipients received notification timely.

Nexmo review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Great range of APIs/DID and Great support"

What do you like best?

Support is great, most countries supported. Can use API's or Trunks, SMS, FAX, and Voice.

What do you dislike?

Price, the prices are low, but it is hard to estimate for me and include inbound and outbound for voip service.

Recommendations to others considering the product

Very good and stable enviroment

What business problems are you solving with the product? What benefits have you realized?

Nice API's for communicating with customers via SMS or Voice.

Nexmo review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Easy to get started, delightful as a service!"

What do you like best?

When we were setting up our service, we needed connectivity around the world for customers looking for SMS communication (marketing & notification). Nexmo has a great API and a helpful support team that helped us get going and started within a day. Nexmo's dashboard is also very informative and provides the right information for troubleshooting.

What do you dislike?

With a lot of marketing SMS sent through our portal, we were not able to take full advantage of their high-reliability routes that are meant for single notifications and OTPs.

Recommendations to others considering the product

Nexmo is building out their capability and reach around the world, with improvements over the years of use. Their customer support is great to get you started.

What business problems are you solving with the product? What benefits have you realized?

We are helping businesses with their last mile of marketing & normal communication with their customers in countries without great smart-phone & mobile internet penetration. We've been able to enter and test new markets quickly and easily with very little financial risk.

Nexmo review by Julius F.
Julius F.
Validated Reviewer
Review Source

"Easy to integrate"

What do you like best?

When we were integrating Nexmo, we loved two things very much:

1. It was easy to integrate.

2. Inbound SMS are free. All we needed to pay was for the phone numbers which accept those incoming SMS. We saved a lot of money here (no competitors at that time (1 year ago) could offer free inbound SMS).

What do you dislike?

Everything worked for us well. We were using "inbound messages" feature only (for a SMS voting system).

Recommendations to others considering the product

1. If you are looking for SMS solution which offers free inbound messages, then go for Nexmo. Here is the list of their supported countries https://help.nexmo.com/hc/en-us/articles/204015043-Inbound-Reach-List-Who-can-send-SMS-to-my-Inbound-Nexmo-Number-

2. Their documentation is easy to understand. We integrated them pretty fast.

What business problems are you solving with the product? What benefits have you realized?

At first we created a voting system (for events and conferences) which allows people to vote with their smartphones, tablets and laptops. The problem that we have found - very weak and unstable WIFI signal during the events. That means that a large part of attendants could not easily vote using their smartphones and internet. We needed a new solution which could compliment our voting via WIFI. A great solution was SMS voting. Since our system was used by users across the globe, we needed an SMS solution which:

--- Could support inbound messages in a lot of countries.

--- And would not cost a fortune.

With Nexmo both our requirements were fulfilled. We allowed voters 2 voting options - via WIFI or SMS. Adding SMS feature increased number of registered users by 30%.

Nexmo review by tim c.
tim c.
Validated Reviewer
Verified Current User
Review Source

"REST interface, great reach, fair prices"

What do you like best?

REST interface. Reliable, innovative service with great international reach. A company that both understands and takes developers seriously.

What do you dislike?

Sending international SMS is a highly fragmented domain. Hardwork sometimes determining the message parameters that result in high quality routes. But that's the nature of the domain and they work hard to mitigate such problems.

What business problems are you solving with the product? What benefits have you realized?

We're a mobile survey company, specialising in emerging economies. For us to have a single API to send SMS across the world saves us a terrific amount of effort.

With nexmo we've conducted successful campaigns in over 70 territories, all while integrating with a single API. As such the cost to benefit is very favourable.

Nexmo review by Internal Consultant
Internal Consultant
Validated Reviewer
Review Source

"Nexmo make it very easy to develop an automatic phone system."

What do you like best?

I like that nexmo did not need a new api to develop an app for an automatic phone system.

What do you dislike?

I have not encountered anything I do not like with nexmo voice yet. I use it for a specific purpose, automatic phone systems. I have not use any of the conference, phone transfer or text features yet.

What business problems are you solving with the product? What benefits have you realized?

With Nexmo, we were able to create dynamic voice systems to better guide our clients based on their input.

Nexmo review by Hoang L.
Hoang L.
Validated Reviewer
Verified Current User
Review Source

"It's good so far"

What do you like best?

I like the clean API and it works as expected.

What do you dislike?

More document about registered phone number on specific regions. Such as in US, we must buy a real phone number to send over the sms from it.

Recommendations to others considering the product

It has good API and functionality.

What business problems are you solving with the product? What benefits have you realized?

Just about customer relationship and two factor authentication.

Nexmo review by Kushal B.
Kushal B.
Validated Reviewer
Review Source

"Good service"

What do you like best?

The customer service is good, they keep checking if the query is solved or not and keep following up

What do you dislike?

Not stable. Some times the service is not available. some time delay from nexmo api's

What business problems are you solving with the product? What benefits have you realized?

SMS OTP sending

Nexmo review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Nexmo Share Short Code"

What do you like best?

Fast, always available to take my calls. Customer Service and Tech support worked together towards resolution

What do you dislike?

Nothing at this point I can think of. Everything went smooth

Recommendations to others considering the product

Yes

What business problems are you solving with the product? What benefits have you realized?

Free Share Short Code for Marketing and Informational SMS

Nexmo review by Sandy V.
Sandy V.
Validated Reviewer
Verified Current User
Review Source

"Nexmo SMS API Review"

What do you like best?

The documented parts of the API were very good. The sandbox was easy to use.

What do you dislike?

There were undocumented API endpoints I had to use to figure out pricing for countries.

Recommendations to others considering the product

Nexmo is a competitive alternative to Twilio and seems to have better international support.

What business problems are you solving with the product? What benefits have you realized?

We prototyped a solution for international calls using local carrier rates.

Nexmo review by User in Financial Services
User in Financial Services
Validated Reviewer
Verified Current User
Review Source

"Fast and reliable"

What do you like best?

The reliability for its worldwide service and low latency that makes it compatible in my company.

What do you dislike?

Probably the price is slightly higher for a small business like us

Recommendations to others considering the product

Yes

What business problems are you solving with the product? What benefits have you realized?

Money Remittance that requires an OTP to all members. The express messages that improve our service better.

Nexmo review by Consultant
Consultant
Validated Reviewer
Verified Current User
Review Source

"Nexmo is an SMS gateway that performs well."

What do you like best?

The reliabliity and the ease of integration using their APIs.

What do you dislike?

The cost per text is a little on the costly side.

What business problems are you solving with the product? What benefits have you realized?

We are solving the need for reliable texting delivery integrated within our online portal.

Nexmo review by Kit Yin L.
Kit Yin L.
Validated Reviewer
Review Source

"Not so stable"

What do you like best?

Nexmo Verify API

If the authentication is not completed, it is not charged, This is good.

What do you dislike?

API is unstable. Sometimes I cannot receive SMS. And not enough support for investigation.

What business problems are you solving with the product? What benefits have you realized?

SMS Authentication

Detect fraud activities

Nexmo review by User
User
Validated Reviewer
Verified Current User
Review Source

"Great Service!"

What do you like best?

We’ve been using Nexmo for years and it has saved us a ton of money and met all of our needs!

What do you dislike?

There hasn’t been anything that hasn’t met our expectations.

What business problems are you solving with the product? What benefits have you realized?

Fast easy communication.

Nexmo review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"The API of Nexmo is very easy to integrate."

What do you like best?

The API and the official SDKs are very easy to use.

What do you dislike?

The dashboard is very difficult to use, also the dashboard don't have details about the use, don't have real-time use.

What business problems are you solving with the product? What benefits have you realized?

User registration for a ride hailing startup in Central America

Nexmo review by Ali X.
Ali X.
Validated Reviewer
Review Source

"Pricing is a little bit higher"

What do you like best?

The api is nicely built. Goos documentation for developers. Nice features.

What do you dislike?

Sometimes, delay in sms. The pricing is a little high

Recommendations to others considering the product

Cheaper pricing

What business problems are you solving with the product? What benefits have you realized?

Bulk sms. Using this service to send OTP codes to people who use our app.

Nexmo review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Good Virtual Phone Service"

What do you like best?

Service works great. Support is sometimes a little slow but usually finds a solution to any issues we encounter.

What do you dislike?

Support is sometimes a little slow for non premium members.

What business problems are you solving with the product? What benefits have you realized?

Security Problems.

Nexmo review by User
User
Validated Reviewer
Verified Current User
Review Source

"Cordial"

What do you like best?

Ease of UI and tech support is appreciated

What do you dislike?

Sometimes difficult to convey issues to customer support when explaining issues between our VLN's and the recipient's VLN

What business problems are you solving with the product? What benefits have you realized?

Quick communication with customers

Nexmo review by Agency in Design
Agency in Design
Validated Reviewer
Review Source

"Nexmo Improvements"

What do you like best?

The service is easy to use and it works really well.

What do you dislike?

It would be better if the request to upgrade the amount of money to be topped up is dealt with faster, or perhaps you can install some kind of automation? The customer service takes a really long time to reply as well.

What business problems are you solving with the product? What benefits have you realized?

The SMS sending has been really helpful for us as an digital agency.

Nexmo review by User in Food & Beverages
User in Food & Beverages
Validated Reviewer
Verified Current User
Review Source

"Good SMS Service"

What do you like best?

Good price, easy integration and fast SMS delivery in most cases

What do you dislike?

Some times the SMS delivery takes too long with no information on the logs.

What business problems are you solving with the product? What benefits have you realized?

One time password

Nexmo review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
Validated Reviewer
Review Source

"Expect very poor customer service - try calling their support line - be sure to leave a message"

What do you like best?

Affordable IVR - other than that, lack of customer communication options

What do you dislike?

THE WORST CUSTOMER SERVICE I HAVE EVER SEEN.

Can't call them and speak to ANYONE - only able to leave a message, and I have yet to get a call back related to a message.

Tickets opened on their website take hours between simple responses.

Recommendations to others considering the product

Don't expect ANY telephone

What business problems are you solving with the product? What benefits have you realized?

Nexmo IS my business problem - CallFire, my new provider, is the solution to Nexmo.

Nexmo review by Monchai S.
Monchai S.
Validated Reviewer
Review Source

"Good product and team support."

What do you like best?

The support team so quick and fast to solved my problem.

What do you dislike?

Nothing. All services it so good and keep it up.

What business problems are you solving with the product? What benefits have you realized?

SMS about change tittle of SMS

Nexmo review by Javier d.
Javier d.
Validated Reviewer
Review Source

"With Nexmo we increased our conversion rate over a 15% due to the delivery success"

What do you like best?

One of the best things I found with Nexmo was the support team they have. We were able to integrate their service in a day and start working on improving our conversion rates.

What do you dislike?

I didn't like that they changed an API url with an expiration date for the old one. It's true they wrote a lot of emails to warn about it, but it's not hard to mantain the old url at the same time.

What business problems are you solving with the product? What benefits have you realized?

Before knowing Nexmo we didn't know why we were losing some users between the download and the validation process. With their support they were telling me why we were not being successful in some countries due to some constraints with the SMS.

Nexmo review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Verified Current User
Review Source

"Fast solution for sms integration"

What do you like best?

It was really easy to setup, test in trial mode and switch to LIVE mode.

What do you dislike?

Price for different countries, but other services have the same

Recommendations to others considering the product

Continue in the same direction

What business problems are you solving with the product? What benefits have you realized?

Notify users about site problem

Nexmo review by Tamir K.
Tamir K.
Validated Reviewer
Review Source

"Great service, with good functionality"

What do you like best?

API is very convenience, all required functionality, good price model and mobile coverage

What do you dislike?

Prepaid account, no way to have postpaid

What business problems are you solving with the product? What benefits have you realized?

bulk SMS messages, registrations and reccomendations

Nexmo review by Daniel K.
Daniel K.
Validated Reviewer
Review Source

"Highly recommend, best service ever"

What do you like best?

Easy to use cheap and reliable, what else do you need from a sms service?

What do you dislike?

Nothing to dislike about this service, I love it

What business problems are you solving with the product? What benefits have you realized?

Customer communication

Nexmo review by G2 Crowd User in Museums and Institutions
G2 Crowd User in Museums and Institutions
Validated Reviewer
Verified Current User
Review Source

"Cheap but complicated"

What do you like best?

The price is very competitive - better than Twilio.

What do you dislike?

Nexmo is not as user-friendly as Twilio, and it takes a while to work out the intricacies of operation.

Recommendations to others considering the product

You'd better be extremely comfortable with troubleshooting. Start with the free account until you're sure.

What business problems are you solving with the product? What benefits have you realized?

Trying to simplify the queuing for messages - at least the user support is responsive and helpful.

Nexmo review by Miguel G.
Miguel G.
Validated Reviewer
Review Source

"The API is great. Easy and fast to integrated"

What do you like best?

API

Easy

Fast

Documentation fot integration is very complete and simple.

What do you dislike?

Support

Payment

Nos all the sms are delivered. Could be the international ecosystem.

Recommendations to others considering the product

Not all de sms are delivered.

What business problems are you solving with the product? What benefits have you realized?

Web Registration

Nexmo review by User in Telecommunications
User in Telecommunications
Validated Reviewer
Verified Current User
Review Source

"About Nexmo"

What do you like best?

Fast turnaround, extensive suite of products, good pricing.

What do you dislike?

Too frequent change of points of contacts.

What business problems are you solving with the product? What benefits have you realized?

SMS to international destinations, other requirement like verify.

Complete suite of offerings and up to date pricing.

Nexmo review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Review Source

"Reliable sms service among unreliable country sms providers"

What do you like best?

I use nexmo sms service for more than one year now, and have no complaint for it for the deliverance from nexmo side

What do you dislike?

nexmo still must learn about our sms providers regulation here in Indonesia. because many sms didnt received by user and it is related to sms provider rules. for example: SIMPATI provider will not accept sms with certain words

What business problems are you solving with the product? What benefits have you realized?

sms verification. it is very reliable for it

Nexmo review by Mihail R.
Mihail R.
Validated Reviewer
Review Source

"Easy to use API but prices get increased every so often"

What do you like best?

Super simple to use API & easy to get started.

What do you dislike?

Constantly increasing prices when you don't expect it.

Recommendations to others considering the product

Very easy to get started

What business problems are you solving with the product? What benefits have you realized?

Notifying existing customers of sales, deals, etc.

Kate from G2 Crowd

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* We monitor all Nexmo reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.