NextGen® Practice Management Solutions

(11)
3.6 out of 5 stars

Practice management software automates tasks like scheduling, billing, claims processing, and reporting. Integrated insurance eligibility, patient communication, and payment tools support revenue cycle.

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NextGen® Practice Management Solutions Reviews

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NextGen® review by Logan K.
Logan K.
Validated Reviewer
Review Source

"Not too fancy, but gets the job done"

What do you like best?

The scheduling feature was pretty simple. Similarly, it was pretty easy to check patients in/out. Switching between their EPM and EHR components easy to toggle and patient information would follow you as you changed programs.

What do you dislike?

The reporting feature is not the easiest to use. Our current PM solution has a built in BI tool that allows you to build reports and view data in "pivot table" form. I'm not sure if they have any add-on features that we never explored, but the canned reporting was fairly limited.

When we were using Nextgen, it was necessary to maintain the software on your own infrastructure. It is often in a company's best interest to switch to a cloud-based offering. They may offer a cloud-based suite at this point, but I am not certain.

Recommendations to others considering the product

Make sure their reporting tools meet your needs.

What business problems are you solving with the product? What benefits have you realized?

Nextgen was our PM (practice management) solution. We used the system to schedule patients, bill encounters, hold financial data relating to encounters/claims. Revenue-related journal entries were booked using data exported from Nextgen.

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NextGen® review by User in Arts and Crafts
User in Arts and Crafts
Validated Reviewer
Review Source

"Easy to use, but can be slowed down by high user activity"

What do you like best?

Easy to navigate, easy to learn.The program has very few issues with day to day use. Very user-friendly and accessible. The program offers customizable views based on what you need and prefer. This makes scheduling for our company very efficient, which helps make our company profitable. Features like, appointment reminders, printable records and reports, direct messaging to other users within our network, and patient database are all essential to our business.

What do you dislike?

Gets very slow when there's a high amount of users online at once, especially if some are pulling and printing reports through the program. Occasionally would crash completely and require an off-site IT person to fix the issue. But this only happened roughly 4 times in the year and a half I used the program. But when it does go down, it unfortunately has a large negative effect on our business.

Recommendations to others considering the product

Do a test-run of the program to see if it meets your needs!

What business problems are you solving with the product? What benefits have you realized?

Easy to schedule patients and navigate through profiles. Nextgen made it very easy to manage our practice's schedules and patients. Without the program, the company could not exist or run properly, as the entire schedule and patient experience is revolved around it's features. Chart history helps us find where a problem or mistake was made, which helps us ensure we are operating with very few errors.

What Practice Management solution do you use?

Thanks for letting us know!
NextGen® review by Jonathan B.
Jonathan B.
Validated Reviewer
Review Source

"NextGen Review "

What do you like best?

As an admin I liked the user management console and the ease of use when creating, changing and disabling accounts.

What do you dislike?

The biggest disappointment of this program is no matter how well our servers were running, we dealt with a lot of slowness in our offices when connecting to the servers on the vendors end.

Recommendations to others considering the product

Make sure the vendor knows exactly what you are trying to accomplish when launching this program and that they have the availability to support the application whether it’s front end support or back end on the vendor side

What business problems are you solving with the product? What benefits have you realized?

Using this program to take offices away from paper and allow them to go electronic and have patient records available instantly.

NextGen® review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"Very hard to use, very big program."

What do you like best?

What I like is that it is appealing to the eye.

What do you dislike?

There are alot of clicks to get a simple task done. The telephone template is horrible. Staff complain about how long it takes to chart.

Recommendations to others considering the product

I think that it is a better product for specialty providers than for Primary Care. Price is better than most.

What business problems are you solving with the product? What benefits have you realized?

I do not think that we are solving any business problems with this software. A benefit is that we can share demographics in the next gen enterprise.

NextGen® review by Kearstyn T.
Kearstyn T.
Validated Reviewer
Review Source

"Needs serious UX help"

What do you like best?

It does what it's supposed to, though it needs serious UX help.

What do you dislike?

Not user friendly, takes way too many steps to accomplish a task, interface looks like it's straight out of Windows 98.

What business problems are you solving with the product? What benefits have you realized?

We use EPM as part of our healthcare delivery service.

NextGen® review by User
User
Validated Reviewer
Verified Current User
Review Source

"Manage your practice "

What do you like best?

I like that there are multiple interfaces that connect to the software. This makes scheduling and billing much easier.

What do you dislike?

I don't like that there are still numerous glitches with the software

What business problems are you solving with the product? What benefits have you realized?

Helps with managing a busy medical practice

NextGen® review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Review Source

"Very user friendly"

What do you like best?

I like the fact that NextGen allows for management of multiple doctors across one screen as well as setting doctor's up by practice and being able to switch between them without losing the work you have already done.

What do you dislike?

I don't like the fact that you can't carryover information between the databases

What business problems are you solving with the product? What benefits have you realized?

Having to use several different EHRS for different types of work.

NextGen® review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Review Source

"Making my life easier"

What do you like best?

I like the organization of the program. It makes going through patient files so easy and convenient.

What do you dislike?

It can be pretty confusing learning the in's and outs of the program. I find myself having issues with telephone calls and a few other tasks.

What business problems are you solving with the product? What benefits have you realized?

EHR organization and electronic documentation

NextGen® review by User in Medical Practice
User in Medical Practice
Validated Reviewer
Review Source

"Nextgen"

What do you like best?

Practice Management and EHR. The ability to tap into other systems inside the PM

What do you dislike?

The check-in process "flow" has to many screens to access, along with information not really needed at check-in.

What business problems are you solving with the product? What benefits have you realized?

Practice Management and EHR

NextGen® review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Review Source

"NextGen Review"

What do you like best?

Ability to easily review appointments scheduled.

What do you dislike?

Can't see all weights taken on the patient.

What business problems are you solving with the product? What benefits have you realized?

I am charting on my patients as a dietitian. There is a lot of free text space and it is organized.

NextGen® review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Review Source

"NextGen is great to work with!"

What do you like best?

The intuitiveness of moving from the screen to screen.

What do you dislike?

It's a bit slow at times, on our network.

What business problems are you solving with the product? What benefits have you realized?

We are able to streamline patient care and researching billing issues.

Kate from G2 Crowd

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