nGAGEMENT by nGUVU uses game mechanics, social media, machine learning, and behavioral analytics to drive performance at the agent level.
Our software motivates agents to achieve their objectives by immersing them in a fun game-like environment. The result is higher agent engagement, productivity, and satisfaction - and customer satisfaction by extension - as well as improved contact center agent recruitment, lower turnover, and a sense of community and collaboration among agents.
We offer the only Contact Center Gamification application designed to learn and adapt to each individual contact center agent's behavioral patterns, work habits, and intrinsic motivators. This allows us to provide actionable data on common workforce issues such as agent attrition, employee engagement, performance management, and the specific KPIs that drive the contact center industry at large: customer satisfaction scores, AHT, schedule adherence, booking rates, sales performance, and absenteeism.
We are dedicated to the industry: our founders and developers all come from contact center environments.