4.6 out of 5 stars

nGAGEMENT by nGUVU uses game mechanics, social media and interactive features, machine learning, and behavioral analytics to drive performance at the agent level. Our software motivates agents to achieve their objectives by immersing them in a fun game-like environment. The result is higher agent engagement, productivity, and satisfaction (and customer satisfaction by extension), as well as improved contact center agent recruitment, lower turnover, and a sense of community and collaboration among agents.

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What is nGAGEMENT?

nGUVU offers an employee engagement platform for contact centers.

Using game mechanics, recognition, and social media concepts, nGAGEMENT influences agents’ behaviors by leveraging people’s natural desire for competition, collaboration, achievement, status and recognition to build intrinsic motivation and improve employee engagement.

nGAGEMENT is an immersive experience that empowers agents to self-manage and makes it fun for them to accomplish tasks that are at the core of their responsibilities.

nGAGEMENT Details Provided by: Pascal L.

nGAGEMENT Details Provided by: Pascal Leclerc

Vice-President - Marketing & Product strategy at nGUVU
Languages Supported
English, French

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Montreal, Canada
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