Nice Performance Management

(15)
4.2 out of 5 stars

Nice Performance Suite (formerly Merced) is an advanced frontline performance management application for sales and services.

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Nice Performance Management Features

Incentives
Badges

Assigns achievement badges to high-performing employees based on pre-determined standards.

Not enough data available

Triggers

Automatically recognizes achievements that should be added to the leaderboard.

Not enough data available

Commission Calculator

Helps users determine sales goals by calculating potential commission rates.

n/a
Leaderboards

Highlights top-performing employees to publicly reward their achievements.

Not enough data available

Personalization
Profiles

Creates user profiles similar to social media pages that display private or public statuses and updates.

93%
(Based on 8 reviews)
Custom Reports

Generates reports with customizable fields to further understand employee performance.

92%
(Based on 9 reviews)
Dashboards

Visualizes individual and team insights such as new leads and outbound calls.

93%
(Based on 9 reviews)
Goal Setting

Allows teams to set trackable goals within the tool.

Not enough data available

Administrative
Integration

Integrates with CRM and financial systems to help determine goals

88%
(Based on 5 reviews)
Employee Structure

Organizes team members by roles, activities and objectives and weighs tasks by importance.

94%
(Based on 7 reviews)
Behavior Monitoring

Allows managers and administrators to peruse profiles and monitor employee behavior and performance.

90%
(Based on 9 reviews)