Nice Performance Management

(14)
4.2 out of 5 stars

Nice Performance Suite (formerly Merced) is an advanced frontline performance management application for sales and services.

Work for Nice Performance Management?

Learning about Nice?

We can help you find the solution that fits you best.

Nice Performance Management Reviews

Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • Industry
Ratings
Company Size
User Role
Industry
Showing 14 Nice reviews
LinkedIn Connections
Nice review by <span>andre h.</span>
andre h.
Validated Reviewer
Review Source

"Nice Performance Management Review"

What do you like best?

Software is great for call analysis. You are able to record telephone calls and listen to them at a later time. It is great for a call center or customer service setting. You are able to leave comments and for the person you are monitoring the call for and also send that person specific packages for them to review your findings.

What do you dislike?

This software is not compatible with any browser. Is works best with internet Explorer. It takes a little time to figure out how to use the software so I would say that the interface is not too user friendly.

What business problems are you solving with the product? What benefits have you realized?

This makes coaching and training for representatives easier. Its also helps to keep the history of any conversation done over the phone.

Sign in to G2 Crowd to see what your connections have to say about Nice Performance Management
Nice review by User in Telecommunications
User in Telecommunications
Validated Reviewer
Verified Current User
Review Source

"Great set of tool options, yet information has to be requerried each time"

What do you like best?

Very granular details can be obtained along with analytics with customizable views. The goal settings and integration with other systems seems to be set up just right.

What do you dislike?

Getting a report takes time with a new query each session to regain the information I had the prior time. The user interface is not allows intuitive and would be more useful with up to date widgets.

Recommendations to others considering the product

Good product overall, just can be time consuming to run reports - but data is accurate and useful.

What business problems are you solving with the product? What benefits have you realized?

Visibility into performance management tracking and results. Able to use a variety of tools to obtain the information and create reports.

What Sales Performance Management solution do you use?

Thanks for letting us know!
Nice review by <span>Josh C.</span>
Josh C.
Validated Reviewer
Verified Current User
Review Source

"Nice Systems"

What do you like best?

It is the best performance management solution on the market by far. I really like how it helps my me understand how my team is doing from a performance management standpoint.

What do you dislike?

It is also the most expensive solution on the market. It is even more expensive then Verints Solution.

Recommendations to others considering the product

If you are not worried about cost this is the best solution for you

What business problems are you solving with the product? What benefits have you realized?

Performance Management, emoplyee engagement, workforce management and a few others.

Nice review by <span>Sarah G.</span>
Sarah G.
Validated Reviewer
Review Source

"Excellent for monitoring call performances"

What do you like best?

This allows me to listen to customer call interactions with the associates and grade/ rate these calls for customer servicing experience.

What do you dislike?

I dislike how different versions give us different accesses to different call centers. Wish it was all accessible through one version.

What business problems are you solving with the product? What benefits have you realized?

We are able to improve the customer service experiences in the call center by reviewing past calls and grant incentives.

Nice review by User in Civil Engineering
User in Civil Engineering
Validated Reviewer
Verified Current User
Review Source

"Nice Performance Management"

What do you like best?

I like that you can review the work of others as well as your own

What do you dislike?

I don't like that everyone has access to all my phone calls

Recommendations to others considering the product

make sure you set the proper access so people cannot access everything

What business problems are you solving with the product? What benefits have you realized?

It does allow us to see where we can improve from a sales perspective with our phone interactions

Nice review by Administrator in Machinery
Administrator in Machinery
Validated Reviewer
Review Source

"Nice is great in many ways for both Managmement and Staff!"

What do you like best?

The ease in which staff can navigate through it's features and use them as additional tools to help with their daily task

What do you dislike?

Don't have much that I would dislike at the moment

Recommendations to others considering the product

Use on addition to other tools you may be currently using to enhance staff improvement and do it using a measurable tool.

What business problems are you solving with the product? What benefits have you realized?

Employees able to access their pay is a huge benefit as well as being able to track individual performance and having a tool to measure success comes in handy when creating goals for the month at hand.

Kate from G2 Crowd

Learning about Nice Performance Management?

I can help.
* We monitor all Nice Performance Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.