What do you like best?
Easy interface navigation
Helps engage with customers and ultimately helps get better marketing ROI.
What do you dislike?
This is a beneficial add on to other tools out there. The data collected is sufficient depending on what your needs are when marketing but there should be a way to get more in depth or use in other ways.
Recommendations to others considering the product
Know prior to start of where and what you would like to see accomplished. Always search for and missing points and see what touch ups you can do to customize to your organizations desired outcomes
Some things that we were told to take advantage of were outlined prior to our first go with voc.
Customer processes can be custom built to support several different business goals depending on the strategy and needs of your organization.
What business problems are you solving with the product? What benefits have you realized?
When it comes to discussing business issues, VOC gives a outline of highlights and a approachable way to interact while actively taking into account allowing us to help the buyers and solve problems that were concerns.