Online customer satisfaction survey software, including CSAT, Net Promoter Score ® (NPS) & Customer Effort Score ™ (CES 2.0).
Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.
- Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
- Increase your survey response rates by 200%
- See your data in your CRM and set triggers based on it
- Get 3x more feedback without sending more emails
- Customize both the look and content of your surveys
- Set goals, track KPIs, generate reports and more...