Nicereply

(13)
4.8 out of 5 stars

Customer Satisfaction Survey, NPS & CES

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Showing 13 Nicereply reviews
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Nicereply review by <span>Jeremy F.</span>
Jeremy F.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Fantastic and easy

What do you like best?

Super easy and quick set up and great integrations. We were up and running in under 5 mins

What do you dislike?

no real dislikes as yet, it's doing exactly what we needed (although we hadn't any experience with any other like products)

What business problems are you solving with the product? What benefits have you realized?

Getting a guage on customer satisfaction has always been a desire for us, and the plans to survey etc were so big that we kept putting this off. Having nice reply being so quick and easy to implement meant that we are now getting a real gauge on customer satisfaction.

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Nicereply review by <span>Valerie S.</span>
Valerie S.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Great for collecting company character references

What do you like best?

We already collect reviews on our products and order experiences, but it's nice to work with NiceReply so we can quantify the overall experience our company provides in customer service and demonstrate its character through our email ratings. We list our NiceReply review separately on our website page we've titled "Our Reputation".

What do you dislike?

I wish I could sync it with my website reviews app (Judge.me) so that it would show up in aggregate.

What business problems are you solving with the product? What benefits have you realized?

Collecting customer service reviews outside of product reviews.

What Survey solution do you use?

Thanks for letting us know!
Nicereply review by <span>Jason D.</span>
Jason D.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Simple and works great

What do you like best?

Nicereply is simple and easy to integrate with the other tools we use.

What do you dislike?

The reporting tools and charts are also very simple. But they offer a .csv export for all the data, in case you need deeper insights into your CSAT.

What business problems are you solving with the product? What benefits have you realized?

Nicereply gives us visibility into customer opinions, improve how we communicate and set expectations to our customers, and helps us with employee evaluations and ongoing training.

Nicereply review by <span>Vykintas G.</span>
Vykintas G.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Works smoothly!

What do you like best?

It's a super simple and reliable software. We use it at Mindvalley customer support for many years already and so far - have been totally satisfied.

What do you dislike?

Everything seems fine with this software. Nevertheless, it doesn't seem to be super advanced so one might face issues if you need so advanced features.

What business problems are you solving with the product? What benefits have you realized?

We're collecting customer feedback for our customer support interactions.

Nicereply review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Organic
Reviewed On

Easy set up and quick responses

What do you like best?

Great, reasonable support replies

Quick implementation of feature requests

Possibility to integrate with CRM tools

Customizability in regards to own CI

What do you dislike?

So far, there are no reasons to complain about. What I would like to see is a direct possibility to add the NPS as in-app pop up.

What business problems are you solving with the product? What benefits have you realized?

Customer feedback on support tickets

Since the feedback is directly connected to tickets, it is very simple to find out why a client was not satisfied with an answer and to feedback this to the respective agent

Nicereply review by <span>Erik A.</span>
Erik A.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Great service for Customer Support Teams

What do you like best?

Your team can get immediate feedback from users. We shoot for average of 9+!

What do you dislike?

Not much to dislike, honestly. Very simple and easy to use.

Recommendations to others considering the product

I was skeptical at first, but it has definitely been worth it.

What business problems are you solving with the product? What benefits have you realized?

Gives us clear metrics for customer satisfaction.

Kate avatar
Kate from G2 Crowd

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* We monitor all Nicereply reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.
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