What do you like best?
For me it is a pretty easy way to measure your customer service experience, you can rate yourself and your teamates and your whole company, but also it is a pretty creative way to make your customers conscious you care about them and ask them to participate in your company growth
What do you dislike?
It looks pretty, but sometimes using the coloful buttons does not allow us to use them for all mail servers. I mean, we include them, we use them, but customers for some reason do not sees them, maybe not compatible with all mail servers or mobile mail apps.
Recommendations to others considering the product
Easy, complete.. it is simple but complex at the same time, I mean, features are not complicated to understand, but benefits are many!
What business problems are you solving with the product? What benefits have you realized?
most of them are day to day comunications with customers, we have a bunch of people interacting with our customers on daily basis, we are commited to best service possible, and they way they feel us, is the way we actually make money.