Nimble

(533)
4.6 out of 5 stars

With Nimble's social CRM, easily manage all your contacts, communications, activities and sales in one single place.

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Nimble Features

Sales Force Automation
Opportunity & Pipeline Mgmt.

Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide.

83%
(Based on 288 reviews)
Partner Relationship Mgmt. (PRM)

Manage partners by tracking channel partner leads and sales opportunities. Provide a partner portal to collaborate with channels on sales opportunities and to share product, pricing, quoting, ordering, and training information

86%
(Based on 146 reviews)
Task / Activity Management

Manage and track tasks and activities. Assign due dates and integrate to calendars to manage daily schedules and priorities.

82%
(Based on 299 reviews)
Desktop Integration

Allows users to sync their Email, Calendar and Contact tools with their CRM system. Includes Microsoft Outlook and Google integration.

84%
(Based on 91 reviews)
Territory & Quota Management

Assign and manage sales quotas and territories. Track progress against quotas. Change as needed.

74%
(Based on 122 reviews)
Contact & Account Management

Store and retrieve information associated to customer contacts and accounts. Track company-wide communication and information about contacts and accounts.

91%
(Based on 323 reviews)
Customer Contract Management

Management of contracts made with customers. Contract management includes negotiating the terms and conditions in contracts and ensuring compliance with the terms and conditions, as well as documenting and agreeing on any changes or amendments that may arise during its implementation or execution.

86%
(Based on 163 reviews)
Product & Price List Management

Enter product/part numbers and manage the prices associated with them. Typically functionality allows users to add products and prices to opportunities and quotes if these modules are provided within the same system.

76%
(Based on 96 reviews)
Quote & Order Management

Allows users to create a quote to be provided to a customer that contain at least products, prices and associated discounts. Order management allows users to process orders that contain products, prices and associated discounts.

76%
(Based on 107 reviews)
Marketing Automation
Email Marketing

Allows users to send email to contacts in bulk. Common features include: Built in Email templates, social media integration, Subscriber list management, sign up forms, success rate reports, AB testing and auto-responders.

78%
(Based on 191 reviews)
Campaign Management

Optimizes the process for organizations to develop and deploy multiple-channel marketing campaigns to target groups or individuals and track the effect of those campaigns, by customer segment, over time.

77%
(Based on 157 reviews)
Lead Management

Allows users to manage and track leads though a process. The lead process typically involves steps such as: 1. Lead Generation, 2. Customer Inquiry, Inquiry Capture, Lead Filtering, Lead Grading, Lead Distribution and Lead Qualification.

86%
(Based on 221 reviews)
Marketing ROI Analytics

Enables analysis of effectiveness of an organizations various marketing activities

75%
(Based on 121 reviews)
Data Availability
Contact Data Availability

Does this product have the amount of contact data you require? Contact data includes a persons company, role, experience, email, telephone, etc.

92%
(Based on 172 reviews)
Company Data Availability

Does this product have the amount of company data you require? Company data includes data on companies leadership, financials, industry, products, etc.

88%
(Based on 165 reviews)
Industry Research Availability

Does this product offer industry research data that you require?

83%
(Based on 93 reviews)
Customer Support
Call Center Features

Allows customer support professionals access to all information required to support the customer including customer information, case history and related customer social activity. Common features include: call recording, analytics, workforce management, call script management, and compliance management.

79%
(Based on 78 reviews)
Case Management

Tracks issues/help requests reported by customers through the resolution process.

85%
(Based on 127 reviews)
Customer Support Portal

Provides a convenient way for customers to get answers to inquiries, post service issues, place orders, view order histories, and gain access to other information contained in the knowledge base.

85%
(Based on 140 reviews)
Knowledge Base

Information repository that provides a means for information to be collected, organized, shared, searched and utilized. Allows customers to get answers to common questions.

86%
(Based on 157 reviews)
Support Analytics

Enables analysis of customer support activities to optimize customer support professionals, processes and tools.

81%
(Based on 88 reviews)
Data Accuracy
Contact Data Accuracy

How accurate and up to date is the contact data?

91%
(Based on 171 reviews)
Company Data Accuracy

How accurate and up to date is the comany data?

90%
(Based on 166 reviews)
Analytics
Open Rates

Records the rate at which emails are opened.

88%
(Based on 13 reviews)
Link Activity

Records the rate at which links in emails are followed.

88%
(Based on 11 reviews)
Attachment Activity

Records the rate at which email attachments are opened or downloaded.

85%
(Based on 9 reviews)
Reporting & Analytics
Forecasting

Enables projection of sales revenue, based on historical sales data, analysis of market surveys and trends, and salespersons' estimates.

79%
(Based on 164 reviews)
Reporting

Enables reporting of all data contained within the system. Typically contains standard reports as well as the ability to create ad-hoc reports.

77%
(Based on 224 reviews)
Dashboards

An easy to read, often single page, real-time user interface, showing a graphical presentation of the current status and historical trends of an organization’s Key Performance Indicators (KPIs) to enable instantaneous and informed decisions to be made at a glance

84%
(Based on 259 reviews)
Features
Messaging

Provides ability to message contacts directly from within the sales intelligence software

90%
(Based on 148 reviews)
Lead Builder

Ability to create targeted contact lists.

87%
(Based on 110 reviews)
Integration to CRM/Marketing Automation

Integrations to popular CRM/Marketing automation software to enable sales/marketing team members to view contact and company data from within the CRM/Marketing automation software.

83%
(Based on 119 reviews)
Data Cleaning/Enrichment

Ability to clean/enrich existing data that is maintained in other systems

84%
(Based on 118 reviews)
Data Segmentation/Filtering

Functionality to filter or segment data from withing sales intelligence software

86%
(Based on 137 reviews)
Search

Offers search tools that allow users to find the data they need quickly

89%
(Based on 162 reviews)
News/People Alerts

Alerts you to changes happening to industries, companies and people you follow

n/a
Connections

Find the people you know that can introduce you to contacts at prospects

91%
(Based on 158 reviews)
Reporting

Provides ability to create the reports that meet your business requirements

82%
(Based on 137 reviews)
Customizations
Email Platform Integration

Syncs information from other software such as contacts, emails and calls to reduce manual data entry.

90%
(Based on 12 reviews)
Email Scheduling

Allows administrators to schedule out emails in advance.

74%
(Based on 11 reviews)
Notifications

Reminds administrators to follow-up on emails based on pre-set reminders.

89%
(Based on 14 reviews)
Email Categorization

Allows for the categorization of emails.

83%
(Based on 9 reviews)
Templates

Allows for the creation of templates for frequently-sent emails.

88%
(Based on 13 reviews)
Mobile & Social
Social Network Integration

Use public social networks to listen and engage with customers. Allows users to filter what’s important and respond quickly. Often this functionality allows questions and requests from customers on social networks to case management.

92%
(Based on 301 reviews)
Social Collaboration Features

Enables multiple users to interact by sharing information to achieve a common goal. Social collaboration focus's on the identification of groups and collaboration spaces in which messages are explicitly directed at the group and the group activity feed is seen the same way by everyone

91%
(Based on 253 reviews)
Mobile User Support

77%
(Based on 218 reviews)
Platform
Internationalization

Allows orgainizations multi-national organizations to use tool effectively accross multiple languages and currencies

n/a
User, Role, and Access Management

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

90%
(Based on 73 reviews)
Performance and Reliability

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took.

93%
(Based on 83 reviews)
Reporting/Dashboards

Access pre-built and custom reports and dashboards.

84%
(Based on 75 reviews)
Mobile User Support

Allows software to be easily used on multiple mobile devices include phone and tablet devices.

83%
(Based on 68 reviews)
APIs

Enables integration to external systems

86%
(Based on 48 reviews)
Platform
Output Document Generation

Allows adminstrators to create templates that enable users to quickly generate dynamic documents in various formats based on the data stored in the application.

80%
(Based on 56 reviews)
Sandbox / Test Environments

Allows administrators to easily develop and test changes to the CRM deployment. After changes are made admins can easily migrate the changes into the "live" or "production" environment.

n/a
User, Role, and Access Management

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

82%
(Based on 104 reviews)
Performance and Reliability

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took.

91%
(Based on 133 reviews)
Customization

Allows administrators to customize to accomodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views.

75%
(Based on 125 reviews)
Workflow Capability

Automates a process that requires a series of steps that typically require intervention by a several different users. Administrators can write rules to determine who and when a user needs to complete a step. Also includes notification of users when they need to take action.

77%
(Based on 101 reviews)
Internationalization

Enables users to view and transact business with the same content in multiple languages and currencies.

n/a
Document & Content Mgmt.

Allows consuming, publishing and editing content from a central interface. Content management for CRM systems might include presentations, documents, images and other related electronic files.

75%
(Based on 80 reviews)
Integration
Integration APIs

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications.

84%
(Based on 105 reviews)
Data Import & Export Tools

Ability to input, modify and extract data from the application in bulk through a structured file.

85%
(Based on 117 reviews)
Breadth of Partner Applications

To what extent are there partner applications readily available for integrating into this product? Partner applications typically provide complementary, best of breed functionality not offered natively in this product.

79%
(Based on 98 reviews)