What do you like best?
- Customization ability, e.g. to create not only a robust approval system based on the digital rights of the assets, but to limit accessibility to individuals or groups. Option to create 2 systems for asset security; visibility (access,) and downloading controls based on digital rights.
- Drag and drop in V9 speeds up the process of adding to catalogs quite a lot.
- Metadata can be created in several formats: including single to multiple values, dropdowns (cascading,) tree search, horizontal and vertical, non-validated and validated fields. Presents only the fields applicable to key values, shortening the list and the time for the input process.
- "Sticky fields" - the metadata sheet in the system held the values from the last sheet, (though you could blank it out,) saving key strokes when ingesting ingesting similar assets. And, as ours was configured, many administrative fields for our assets would always have the same values so half the work was already done.
What do you dislike?
It time consuming to input the metadata on an Excel spreadsheet while gathering the necessary information, because Telescope did not let you save an ingested asset without completing all the required fields, then copy and paste into the DAM. Further, when copying and pasting lists from Excel to Telescope,
(we had to put multiple keywords into a Word doc to convert the comma delineated lists to lists with returns, which was the only way it would work in Telescope for values enabling multiple terms.)
There was not a thesaurus or similar automatic solution to add synonyms to accommodate various terms input for searches.
Recommendations to others considering the product
Telescope is the Cadillac of DAMs; if you only need a bicycle, buy something simple that you can use right out of the box.
What business problems are you solving with the product? What benefits have you realized?
1. Siloed assets, Iike CDs in people's drawers
2. Needed an automated delivery system to the whole company (over 100,000 on staff)
3. A way to keep track of digital rights and descriptive info about the assets.
4. To stop duplication of purchasing and shooting photos
The most tangible benefit was the cost savings based on reuse of images that would not have been possible before.
Then there was the risk reduction of litigation due to rights violations.
Our information workers had more choices to create higher-quality materials, presentations, etc.
End users' time saved searching, asking everyone you know if they have such and such photos or footage; and archivists' time saved searching and presenting sets of images the "client" may or may not like.