What do you like best?
As a web-based CRM, Nutshell perfectly balances having enough functionality without becoming a chore to setup and maintain. Having transitioned from a legacy CRM (Goldmine), Nutshell checked all the boxes as it pertains to a modern CRM, including multiple user access, mobile app (iOS and Android) and cross-platform (PC or Mac) support.
What do you dislike?
The integration with my Google Calendar is great, but every now and then, I'll end up with duplicate entries. This is not a major issue, but it does get annoying. There's also a minor formatting issue I have with the way Nutshell creates events locally (and in Google Calendar), where it automatically appends Company and People names to the Title of the event and also includes all People in the Agenda field. This might be fine for some users, but I'd prefer if there were a way to alter this behavior.
Recommendations to others considering the product
There are a ton of CRMs available, but Nutshell cuts through the crap and provides exactly the features most users need without bogging you down with extra stuff that looks/sounds great but turns out to be more trouble than it's worth!
What business problems are you solving with the product? What benefits have you realized?
Having a mobile CRM tool that can provide, contact info, task and activity management, and pipeline management from wherever I may be sitting.