What do you like best?
I like that I can file things without having to drive to court at the last minute. This saves me time, and means that I can focus on more important case work. However, i did not use a different case filing system before I used Odessy, so i cannot compare to other ones - only against manual filing.
What do you dislike?
I think sometimes there are glitches. Often it takes very long for a program to load, and sometimes it times out and makes you restart your filing process. Also, it is not very user-friendly - in order for you to properly use, you will likely need to get directions from someone with experience, which can be frustrating.
Recommendations to others considering the product
Continue using as many of the tricks to avoid glitches take time to figure out. Hopefully there will be upgrades in the next few years that make the program easier to use. But in the meantime, it is much better than having to drive to the courthouse.
What business problems are you solving with the product? What benefits have you realized?
Legal issues. The benefits are that you are able to upload your document online, without having to drive all the way to the courthouse and do it manually. You can also quickly figure out which documents you have previously uploaded on a particular case.