Odyssey

(51)
4.1 out of 5 stars

With Odyssey you can secure and manage your highly sensitive data about court cases and the people involved in them.

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Odyssey Reviews

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Showing 51 Odyssey reviews
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Odyssey review by <span>Marcea B.</span>
Marcea B.
Validated Reviewer
Review Source

"Like Odyssey. Configurable, relatively stable."

What do you like best?

I like that it's very configurable and easy for users to learn.

What do you dislike?

I wish there was more "out of the box" performance monitoring. I also really dislike that users can't delete extraneous connections if they add them accidentally to a party. Their only recourse is to enter a removed date and reason, which causes integrations issues with our receiving systems. I would like to see this resolved for case participants and attorneys

Recommendations to others considering the product

Don't underestimate what Odyssey can do...think out of the box and ignore field labels when comparing to your existing business processes and systems--instead, evaluate the functionality and assume you will need to make a few changes to your business processes for any new COTS application to fit well with your business. Remember you're not the only city, county, state in the business you're in so it is quite likely that it will work for you since it is working well for so many others.

What business problems are you solving with the product? What benefits have you realized?

Superior Court clerk's offices are using Odyssey to enter all case types, parties. Superior Court judges and administrators are using Odyssey to maintain the courts calendars and sessions (most are, but some opted to keep legacy calendar applications). We also have party data synchronized with our legacy party application and case data also "replicates" to our legacy applications.

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Odyssey review by User in Government Administration
User in Government Administration
Validated Reviewer
Verified Current User
Review Source

"Case management built for a paper-based practice"

What do you like best?

The ability to pull up court dockets, view nearly all filings, see imaged filings, related cases, and ability to spell based on similar sounding names.

What do you dislike?

It takes a multiple seconds to pull up cases and even longer to generate forms

Recommendations to others considering the product

Tarrant County, Texas developed an electronic case filing system that has inspired many other offices to pursue paperless systems. I do not know who the vendor is though.

What business problems are you solving with the product? What benefits have you realized?

Odyssey is an evolution of previous court case management mainframe software. Before we looked up cases and had basic information such as the name of parties, court dates, and court actions. Now we have a point and click environment where we can also see scanned documents and find related cases with the click of a button. There is time saved. However, the expectation and needs of our office outpace the development schedule for Odyssey. For example, a digital casefile may have multiple files. It is not possible to drag and drop them all at one time into the system. Nor is it possible to store media, such as videos.

What US State & Local Government solution do you use?

Thanks for letting us know!
Odyssey review by <span>Keli B.</span>
Keli B.
Validated Reviewer
Review Source

"Odyssey is the best case management system on the market"

What do you like best?

The thing that I like the most about Odyssey is the large amount of functionality and features available in Odyssey. This makes it possible to merge multiple legacy systems into one, making a more streamlined user experience.

What do you dislike?

The only thing I dislike about Odyssey Client is that it's a client/server application. The only thing that would make it better is if it were a web based application like the Odyssey Portal.

Recommendations to others considering the product

Don't hesitate

What business problems are you solving with the product? What benefits have you realized?

We are replacing multiple legacy judicial information systems. One that is almost 40 years old. The biggest benefit is merging multiple information systems into one, making it so users only have to log on and use one application. We have also been able to provide more information to our judicial partners and make it more easily accessible using the Odyssey Portal.

Odyssey review by User in Law Practice
User in Law Practice
Validated Reviewer
Verified Current User
Review Source

"It's great coming from nothing or CM/ECF, but still has a way to go"

What do you like best?

I really like being able to access documents online, file documents online, the whole notion of paperless / electronic filling is very appealing. This is done well compared to CM/ECF, but it's also much newer

What do you dislike?

Extremely limited options in choosing and identifying pleadings. I'm also not particularly crazy about some of the processes that are required for every filing but only used for a small fraction of filings. In particular, I don't love having to decide who is responsible for paying a filing fee when no filing fee is due.

I'd like for the emails to be able to contain, at user election, .pdf attachments of files within a reasonable size parameter.

Recommendations to others considering the product

Just be prepared for things not to fit. There are a lot of square pegs going into round holes, etc.

What business problems are you solving with the product? What benefits have you realized?

e filing, and it's great. I never want to go back.

Odyssey review by <span>Barbara L.</span>
Barbara L.
Validated Reviewer
Verified Current User
Review Source

"An APA's Review of Odyssey"

What do you like best?

Odyssey is user-friendly and is a great case management system. It stores data securely. It is helpful that Odyssey can be accessed by judges, court staff, attorneys, and the public (at different access levels).

What do you dislike?

My only criticism of Odyssey is that it very rarely, goes offline and becomes unavailable. This usually only lasts a short period of time, but it is an inconvenience when it goes down.

Recommendations to others considering the product

Odyssey is a user-friendly docket management database. The only real drawback is the inability to load documents directly into odyssey.

What business problems are you solving with the product? What benefits have you realized?

Odyssey's searching features make it easy to use and a vital part of managing the court docket on a day-to-day basis.

Odyssey review by Administrator
Administrator
Validated Reviewer
Review Source

"Technical services is the best part of Odyssey"

What do you like best?

Working with Technical Services is what makes Odyssey a great product for us. It can do just about everything, but has it's issues too. The Tyler Technical Services Team has been instrumental in Odyssey working well for my state.

What do you dislike?

The scalability of some parts of the application have been problematic.

Recommendations to others considering the product

Put forth a strong effort in business process review and requirements gathering FIRST. Once you have a good understanding of your own processes, you need to work with Tyler to get the best practices of how Odyssey is designed to work. We made some mistakes by shoe-horning processes into Odyssey that weren't how it was designed. Rights and role configuration is extremely flexible, but use caution being too granular; the fewer the better.

What business problems are you solving with the product? What benefits have you realized?

We use Odyssey for providing end to end solutions via integrations using the Odyssey API. The ability to integrate with custom applications has been crucial to public safety.

Kate from G2 Crowd

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