What do you like best?
When used properly, password-storing tools like Okta help users create varied, complex passwords that are much more secure. Without a tool like this, many are probably inclined to re-use the same password across multiple accounts. This allows for better security, two-factor authentication, and (I presume) better account provisioning and controls so IT/HR can collaborate to ensure former employees are removed from all accounts.
What do you dislike?
It isn't as intuitive as I would have expected. It pops up unprompted via chrome extension when I'm not logging in, but just filling out a form, for example, then doesn't pop up when I do want it to log in. They have so many integrations/plug ins that sometimes it is hard to tell which is the proper one (I think there are >5 SFDC versions, for some reason there were two versions/options of abacus, one of which never worked for me?) I've had some glitchy issues where I've updated and saved a password and then there are duplicate log ins saved or it doesn't default to the correct one. All of this may be user error, but I have sat down with IT once to try to better use the tool and we didn't get very far.
Recommendations to others considering the product
Clear training and team-wide deploy! I was at my company before we bought Okta and I believe new employees receive some training during on boarding, but I seemed to miss best practices and I think my ability to maximize my use of the tool has suffered for it.
What business problems are you solving with the product? What benefits have you realized?
Account provisioning, account security, log in access.