Omnitracs XRS

2.5
(5)

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Omnitracs XRS Reviews

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Omnitracs XRS review by Administrator in Wholesale
Administrator in Wholesale
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"The service that Omnitracs XRS offers is not a top quality product"

What do you like best?

The interface is pretty easy to look and to figure out where you want to go within the website.

What do you dislike?

The Omnitracs server has all kinds of issues and sometimes it could take you hours to be able to run reports. Whenever they push out an "upgrade" or "update," there is always something else that breaks so it seems like there's no true testing before release.

Recommendations to others considering the product

The biggest problem that we have is that it doesn't always work well and I think that it might be part of their servers that's the issue. Our client manager is not efficient and is very late on anything that we've asked him to accomplish for us. Moving from XataNet, we lost our client manager that was fantastic and it was very disappointing. Calling their Customer Service department doesn't really do anything to help because they can't seem to figure out their own issues. If you don't have another software that you're trying to integrate with, it might be okay but they liked to point fingers at the other company even though it ended up being on their side.

What business problems are you solving with the product? What benefits have you realized?

We use XRS mainly for logs on our handheld devices but also to keep track of our trucks. We are a past client of XataNet and chose XRS because we have handheld devices instead of units mounted in our trucks.

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Omnitracs XRS review by Peter M.
Peter M.
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"PROBABLY AN ABOVE AVERAGE BYOD ELD, BUT STILL FALLS SHORT."

What do you like best?

The connectivity with our dispatch software.

What do you dislike?

The inconsistent performance coupled with a slow response technical support team has created a monster to support by management.

Recommendations to others considering the product

OmniTracs XRS belongs to the lower, more economical tier of ELD's that I think are all plagued with similar challenges. You may save money with startup on this tier, but be aware of high admin costs. I would seriously consider OmniTracs IVG product, or similar ones from other companies.

What business problems are you solving with the product? What benefits have you realized?

ELD compliance, GPS location, and dispatch software connectivity.

What Fleet Management solution do you use?

Thanks for letting us know!
Omnitracs XRS review by Adam T.
Adam T.
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"Great EOBR and Asset Tracking Solution"

What do you like best?

The solution utilizes mobile phones and devices to allows transmission of data from the on board recorder to the cloud. This allows us to tackle 2 birds with one stone, allowing our drivers to have phones and track their positions and driving habits.

This solution also gives you an in depth look at your fleet, driver trends, and analytics for your vehicles.

What do you dislike?

With the recent merger to Omnitracs, there has been some downtime and growing pains. Also, the amount of regulation within the government has them changing algorithms and rules frequently.

Recommendations to others considering the product

If you are considering making the move to XRS, make sure you have a team ready for implementation. I would also urge you to look at the vast offerings that Omnitracs has in their other software as well. You can pair and partner their other services together to meet any and all of your transportation needs.

What business problems are you solving with the product? What benefits have you realized?

This solution has helped us comply with state and federal government regulations wile preparing for the transition in 2017. We are ahead of the curve with technology and have a great insight into our fleet operations and statistics.

Omnitracs XRS review by Administrator
Administrator
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"Lots of options, horrible execution "

What do you like best?

There are a lot of different features and options to choose from to be able to manage fleets and drivers.

What do you dislike?

The layout of all their software is a nightmare. Their organization and layout when it comes to the back-end and management software is atrocious.

Recommendations to others considering the product

Painful setup process, painful management, lots of features once you get to understand it.

What business problems are you solving with the product? What benefits have you realized?

Improving driver compliance and safety, keeping track of HOS has become somewhat simpler when the software works properly

Omnitracs XRS review by HENRY C.
HENRY C.
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"One of transportation best ELD's software"

What do you like best?

Very easy to understand also accurate

with the drivers HOS and positioning

What do you dislike?

There nothing much to dislike about this program it simple and easy

What business problems are you solving with the product? What benefits have you realized?

Accurately track drivers HOS in order to plan their trips for on time deliveries

Kate from G2 Crowd

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