On-Site

(32)
4.5 out of 5 stars

On-Site.com provides a software-as-a-service platform that streamlines the process of renting an apartment, from listing to lease and everything in between including websites, advertising, lead management, online applications, background checks, payments and e-signatures.

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Showing 32 On-Site reviews
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On-Site review by <span>Eisha M. C.</span>
Eisha M. C.
Validated Reviewer
Review Source

"Gets the job done"

What do you like best?

I like being able to customize my homepage to have it feature aspects that I use most often. I'm able to quickly search for people by name. It's fairly easy to edit information once it's been submitted as well

What do you dislike?

There seems to be glitches ever so often or the site will go down randomly. This hasn't been happening a lot lately, but when I first started using it, it seemed to have some sort of problem like once a week

Recommendations to others considering the product

Take some time to just really learn how it works and how it can best meet your personal needs!

What business problems are you solving with the product? What benefits have you realized?

We are able to quickly locate leases and other forms that have been submitted to us. I can access recent payments and resident portals which often enables me to better see the issues that they are facing when they can't figure something out since I can basically see the exact same screen that they are.

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On-Site review by <span>Brandie P.</span>
Brandie P.
Validated Reviewer
Verified Current User
Review Source

"Service you can count on"

What do you like best?

I have to say the E-sign product I like the best because we are providing faster service to our residents. It saves our staff several hours every week that they could spend on retention and follow up. The Esign product was our first step in our initiative to go paperless.

What do you dislike?

There is nothing at this time that I do not like about On-Site services.

Recommendations to others considering the product

If you are using Yardi software and you are tired of FALSE integration promises and just want the service to work, save you time, money, and headaches...then use ON-Site. The representatives will hold your hand and stay with you years after implementation. They continue to improve services and still to this day (over 7 years later) they follow up to see if there is more they could offer us or assist us with. All around a great company to partner with.

What business problems are you solving with the product? What benefits have you realized?

Utilizing the Esign has saved our staff and clients hours of time per week by not having to print, read, disclose, review, call, drive, come in the office and sign 15 pages of the lease. It is now a just a few clicks and minutes later the lease is signed and saved to the cloud. The prospect screening has been the ONLY outside service to integrate with Yardi seamlessly and give us instant access to results that automatically update our guest card in Yardi. I enjoy the ad blast because it helps market our properties and links well with SEO efforts. The back end reporting is convenient and helps us track our marketing efforts with ILS's. The demographics reports have been handy as well.

What Property Management solution do you use?

Thanks for letting us know!
On-Site review by <span>Tere B.</span>
Tere B.
Validated Reviewer
Verified Current User
Review Source

"On-Site's E-Sign feature has saved us time!"

What do you like best?

The best parts of On-Site are the ease of application processing and the E-sign process. Each of these portions of the site have saved our sites an unimaginable about of time in the office. We have several communities where online applications are all that we get. The fact that an applicant can do all their applying online and e-sign our documents while they are in another state/country helps with our occupancy and the quickness of helping applicants find the right place to live!

What do you dislike?

The system goes through enhancements quite often which can affect the performance of the site itself, but ultimately, the enhancements help our associates!

What business problems are you solving with the product? What benefits have you realized?

The time and energy that our associate's are saving is very high. Applicants and residents alike can take all the time in the world to review our holding deposit paperwork and our lease agreements and then contact us with questions. There is not the rush to review 40+ pages prior to move in (which would take an hour or more sometimes!) and our applicants love how easy e-signing is.

On-Site review by <span>Jered L.</span>
Jered L.
Validated Reviewer
Verified Current User
Review Source

"After four years the On-Site product suite contiunes to be the best tech decision we've made"

What do you like best?

Flexibility. On-Site's product offerings are about bolstering you business capabilities, not ramming a forced parameter on your business. On-Site has desired a partnership with it's customers, they offer our company the ability to server customers in more ways, locations and timelines then would be possible other wise.

What do you dislike?

Honestly, we have not found anything four years in that made us question the product or team.

Recommendations to others considering the product

Speak with a Sales Rep, they are very low pressure and really want to make sure they have an understanding of your business and it's individual needs.

What business problems are you solving with the product? What benefits have you realized?

As mentioned previously the flexibility of the platform has been the biggest boon to our success. We are continuing to transition into a paperless environment. On-line leasing, document cloud storage have greatly improved our ability to move to a secure yet readily available cloud based platform. Secondly, the ability to custom tailor (with ease) these products to individual owner requests and property requirements has been a true benefit to our management company.

On-Site review by <span>Erica G.</span>
Erica G.
Validated Reviewer
Verified Current User
Review Source

"There is gold at the end of this rainbow!"

What do you like best?

What I like best about OnSite is that it's intuitively designed so even if you miss a training or are new to the team you can typically figure out where to go in OnSite because it's set up simply.

What do you dislike?

The only thing I dislike is that there are 'industry standard' usability functionalities that OnSite is still working to implement. My hope is that by the end of 2017 we'll all be on the same playing field.

Recommendations to others considering the product

Roll out slowly and in phases. As good as your teams are it's a lot of new information to absorb.

What business problems are you solving with the product? What benefits have you realized?

With Entrata there was absolutely NO consistency across our communities. Through rolling out OnSite we've been able to create a clean playing field and set standards for everyone to adhere to.

On-Site review by <span>Brooke H.</span>
Brooke H.
Validated Reviewer
Review Source

"On-Site is Great!"

What do you like best?

It is easy to use, it is convenient for us in the office as well as for those that are future residents. It makes it easy to have everything and all the information in one place

What do you dislike?

Sometimes it can be temperamental. I had one insistent when someone wanted to add another resident to their lease, so we added them on On-site and then later, it said they had been approved but we were not able to locate their information or their lease... as if they did not have anything ever on On-site

What business problems are you solving with the product? What benefits have you realized?

As far as business problems being solved, it defiantly helps with the organization of the office as well as for the future residents. I have realized many benefits with using On-Site, I have said this before and will say it again, it is convenient to use and very helpful.

On-Site review by <span>David S.</span>
David S.
Validated Reviewer
Review Source

"We love using On-Site!"

What do you like best?

The ease of use. When dealing with hundreds of users we need a product that is easy to use to ensure that our users are able to adapt to the program quickly and with a minimal amount of training. It is self-explanatory for the most part and very easy for the applicants/residents to use which is probably the most important part!

Their customer service is top notch!! They are an amazing company to work with and are very customer oriented and always go the extra mile to make sure that everything is working smoothly at our company.

What do you dislike?

There's really not much that we dislike. We still have some integration issues with between On-Site and Yardi that are being worked out.

What business problems are you solving with the product? What benefits have you realized?

We use On-Site to screen our residents from the time they first apply for an apartment. It is critical that their first impression (along with the website) is an easy experience for them, which On-Site does. The ability to do everything online for a prospective resident is very important as that is the way things are trending. Being able to apply, pay their fees, be screened, notified whether or not they have been approved and sign all of their lease paperwork from the comfort of their own home is such a tremendous benefit.

On-Site review by Administrator in Real Estate
Administrator in Real Estate
Validated Reviewer
Verified Current User
Review Source

"on-site review"

What do you like best?

I like the fact that on-site is basically a one stop shop for many items needed in our field. As of now I believe we use about 4-5 products from on-site and each one is better than the last. It makes my work flow smooth and easy and I would suggest on-site to any other management company.

What do you dislike?

There have been a few times where requests we have made weren't done on time which was a minor set back. However, once we brought it to on-site's attention it was taken care of promptly.

Recommendations to others considering the product

Get it now!

What business problems are you solving with the product? What benefits have you realized?

Speed, organization and efficiency are all met in one location with on-site which definitely saves us office space from keeping outdated files.

On-Site review by User in Real Estate
User in Real Estate
Validated Reviewer
Verified Current User
Review Source

"Online Leasing Solution Made Easy"

What do you like best?

On-site online application allows prospects to get screening results almost instantly and prompts them to continue on to the lease paperwork. This has helped us improve closing ratios and allowed for leasing to happen 24/7 - even outside of office hours.

What do you dislike?

On-site's integration with Yardi can be tricky at first but as long as you make the right connections early on the support team will see you through any hiccups you may experience during implementation.

What business problems are you solving with the product? What benefits have you realized?

Using On-site's payment platform powered by Paylease, we have been able to collect more app and admin fees upfront and have a higher percentage of residents paying rent online, which has reduced the amount of time our on-site staff spends scanning checks and money orders.

On-Site review by User in Hospitality
User in Hospitality
Validated Reviewer
Review Source

"Decent Start"

What do you like best?

Guest card follow up makes it easy to keep track of all of your teams follows ups and prompts reminders

What do you dislike?

not a way to filter leasing activity and residents to weed out cancelled apps/rejects as well as past residents. True leads get lost and current residents are hard to sort through. Credit check is not always accurate- system does not easily check for previous apps and fake info before running screens and giving false approvals. Leases are too long and cumbersome. Not made for student leases.

Recommendations to others considering the product

Be sure to look through everything yourself and take the lease and credit checks for what they are worth.

What business problems are you solving with the product? What benefits have you realized?

Easily get applications ran online and digitize signatures on leases.

On-Site review by Administrator in Management Consulting
Administrator in Management Consulting
Validated Reviewer
Review Source

"On-Site has rocked our world!"

What do you like best?

Our support team and our account manager are the best at answering our questions and filling us in on updates and new features of products we already use. We love working with our rep and we love that he got to know us and our company so that he could provide the best products for our specific needs and in a way that these products could improve our workflow.

What do you dislike?

There isn't much to dislike over at On-Site...oh, maybe just having to change my password every 3 months, but we know this serves a security purpose which can't hurt.

Recommendations to others considering the product

Trust your team and know that they won't try to sell you products you don't need.

What business problems are you solving with the product? What benefits have you realized?

We are going fully digital thanks to On-Site, no more wasted paper from faxes and printing. We are joining the rest of the digital business world and becoming more efficient at that!

On-Site review by User in Real Estate
User in Real Estate
Validated Reviewer
Verified Current User
Review Source

"EVERYTHING I NEED IN ONE PLACE!!"

What do you like best?

I open On-Site every morning, first I check for any pending applications to run, then I do my guest card follow ups, and all through out the day I am making new leases and lease renewals. ALL FROM ONE SPOT.

What do you dislike?

The turn around time for back ground and criminal checks. When we used Yardi, there was never a wait.

Recommendations to others considering the product

I would greatly recommend it.

What business problems are you solving with the product? What benefits have you realized?

It houses everything I need in ONE PLACE, there fore I am always able to find what I need.

On-Site review by <span>Heidi A.</span>
Heidi A.
Validated Reviewer
Review Source

"Responsive and Flexible"

What do you like best?

I love how flexible this company is to meet the needs of its clients

What do you dislike?

Sometimes, due to their size, requests can take longer than normal

Recommendations to others considering the product

Know they were purchased by Real Page and are positioning themselves to be better and larger for their clients.

What business problems are you solving with the product? What benefits have you realized?

We use On-Site to screen applicants to apartment communities. We use the information they conglomerate and make sound business decisions.

On-Site review by <span>Scott H.</span>
Scott H.
Validated Reviewer
Review Source

"On-Site-Consistent and Reliable"

What do you like best?

We have used On-Site for about 8 years now and they have always proven to be a trusted technology partner. Each and every product has positively affected our business and we have proven results to show for it.

What do you dislike?

To be honest, we are very happy with all of the products that we use.

What business problems are you solving with the product? What benefits have you realized?

We use just about all of their products from Online Leasing to Resident Screening. Just on one product alone we saw a 20% increase in applications being submitted which most assuredly drove revenue for our communities.

On-Site review by User in Real Estate
User in Real Estate
Validated Reviewer
Verified Current User
Review Source

"Screening Results in Minutes"

What do you like best?

On-Site is an easy to use software that allows for instant screening results and that's just a start. They have e-sign available for those who love the convenience of signing on your own time! Fantastic product that combines some of the best workflow leasing features in one fell swoop!

What do you dislike?

The turnaround time for document changes.

What business problems are you solving with the product? What benefits have you realized?

The convenience factor is HUGE for our company. We are more efficient and less likely to lose rentals because of how much and how quickly this site works.

On-Site review by User in Real Estate
User in Real Estate
Validated Reviewer
Verified Current User
Review Source

"Screening"

What do you like best?

I think the screening product is great but the customer service that this company provides is incredible.

What do you dislike?

I do not have any real dislikes with the product. I only wish there was a way to capture the criminal side of screening more timely. I don't believe that is a product issue but more how the county's store records.

Recommendations to others considering the product

This company is very innovative and cutting edge. Customer Service is at the highest level.

What business problems are you solving with the product? What benefits have you realized?

I like the quick turn around on screening. This helps us close the deal on the spot and we are less likely to lose an applicant in the process.

On-Site review by Administrator in Real Estate
Administrator in Real Estate
Validated Reviewer
Verified Current User
Review Source

"On-Site Reputation Scout"

What do you like best?

The fact that you can get all of your reviews in one place. I get an email every morning with the previous days reviews and it allows us to get them to the property to cover any training issues or services. Wonderful product!

What do you dislike?

There has not been anything that I don't like so far. We are still in the early stages with it, but so far, so good!

What business problems are you solving with the product? What benefits have you realized?

We can train and course correct immediately.

On-Site review by User
User
Validated Reviewer
Review Source

"User-friendly "

What do you like best?

On-Site is the best website our company uses to keep track of residents leases and rent payments. It is very straightforward and easy to use. Finding the information needed is straightforward.

What do you dislike?

Sometimes it does take a while for information to pull up on On-Site and it is a bit of a pain to just copy information.

What business problems are you solving with the product? What benefits have you realized?

On-Site allows us to easily administer leases and edit them without many problems or hiccups. It is very easy to teach to new employees

On-Site review by Consultant in Real Estate
Consultant in Real Estate
Validated Reviewer
Verified Current User
Review Source

"On-Site Review"

What do you like best?

The ability to lease completely online with one program. Makes it easy for applicants to apply/qualify and sign their lease right from home!

What do you dislike?

The bugs...every week something within the work flow will be effected by changes made by the On-Site team

What business problems are you solving with the product? What benefits have you realized?

We have solved the problem of receiving application payments via money order - we have more applicants submitting their applications online because of the payment portal

On-Site review by <span>Nicole S.</span>
Nicole S.
Validated Reviewer
Review Source

"On-Site is Wonderful!!!"

What do you like best?

I love how easy it is to use On-Site. If you ever need help, they are right there helping you. I never have to wait very long to hear back from them!

What do you dislike?

I haven't had an issue with On-Site yet, so there is nothing to dislike.

What business problems are you solving with the product? What benefits have you realized?

We try to get our prospects approved and when they get denied, renters relations are always available to help! It's wonderful!

On-Site review by <span>Kyle J.</span>
Kyle J.
Validated Reviewer
Review Source

"CFO "

What do you like best?

The Stability and Flexibility of the products offered. Topped off with the dedication of the teams to get things right.

What do you dislike?

Communicating with "techies" of which I am one, is sometimes difficult.

Recommendations to others considering the product

Definitely would give it a try

What business problems are you solving with the product? What benefits have you realized?

Our Online presence, and consolidating of online apartment leasing within cities.

On-Site review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"On-Site for property management tenant screening"

What do you like best?

Easy to use and easy to screen tenants.

What do you dislike?

Background checks can take too long to be completed resulting in lost tenants.

Recommendations to others considering the product

Easy to use and screen tenants

What business problems are you solving with the product? What benefits have you realized?

Tenant screening

On-Site review by Administrator in Real Estate
Administrator in Real Estate
Validated Reviewer
Verified Current User
Review Source

"Great people and a great product! "

What do you like best?

On-Site is all about the people and the belief that they can create a great product that fits your housing needs.

What do you dislike?

With any constantly expanding product you run into bugs.

What business problems are you solving with the product? What benefits have you realized?

Moving our leasing online, screenings, payments, as well as lead management.

On-Site review by Executive Sponsor in Information Technology and Services
Executive Sponsor in Information Technology and Services
Validated Reviewer
Review Source

"Electronic Lease Docs"

What do you like best?

On.site.com's electronic lease docs just work. The work flow is straightforward and our teams have rapidly adapted to their product.

What do you dislike?

Changes tot he documents can be slower than we would like.

Recommendations to others considering the product

If putting a hold on lease doc changes is feasible for your company, do that while you are implemented the product.

What business problems are you solving with the product? What benefits have you realized?

Overall, the electronic lease docs product seamlessly integrates with their screening tool. We are reducing the time our staff spends walking new tenants through lease docs.

On-Site review by Administrator in Religious Institutions
Administrator in Religious Institutions
Validated Reviewer
Verified Current User
Review Source

"On-Site Leasing Suite - Hash Tag #Game Changer"

What do you like best?

The quickness of the application results

What do you dislike?

Not much I dislike. If anything, the turn around to adjust documents is the biggest area of improvement.

What business problems are you solving with the product? What benefits have you realized?

Less paper. More efficiency and stream lined application process.

On-Site review by Consultant
Consultant
Validated Reviewer
Review Source

"On-site Review"

What do you like best?

On-site's e-sign has saved a lot of headache and time for our community. It's simplicity and effectiveness has helped lease apartments at a greater rate than before.

What do you dislike?

The ability to navigate through the site can be difficult sometimes.

What business problems are you solving with the product? What benefits have you realized?

We are signing leases at a much faster rate than before, reducing stress, and not losing as many clients.

On-Site review by User in Real Estate
User in Real Estate
Validated Reviewer
Review Source

"Great background check software!"

What do you like best?

Very easy to use and detailed for helping clients.

What do you dislike?

Sometimes it did take a while to get the back ground check back.

What business problems are you solving with the product? What benefits have you realized?

Background checks and figuring out why some people didn't pass was very easy to do.

On-Site review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Review Source

"Love seeing results! "

What do you like best?

Since the onset of On-Site, traffic tracking has improved by over 48%-this shows how important this software is!

What do you dislike?

The process of wait-list & bulk special uploading .

What business problems are you solving with the product? What benefits have you realized?

Tracking - seeing where we need improvement within our offices, follow ups and allowing us to close more leads.

On-Site review by Administrator in Real Estate
Administrator in Real Estate
Validated Reviewer
Review Source

"Onsite impresses"

What do you like best?

The fact that it streamlines the traffic process. It makes follow ups so much easier and allows us to hold our people accountable.

What do you dislike?

There still seem to be some integration issues with Yardi

What business problems are you solving with the product? What benefits have you realized?

Traffic follow up. We are saving so much time

On-Site review by User in Real Estate
User in Real Estate
Validated Reviewer
Review Source

"Saves me time"

What do you like best?

I like the fact that they do most of the leg work on getting the most accurate screening results

What do you dislike?

The new menu change, you cant talk to anybody right away.

What business problems are you solving with the product? What benefits have you realized?

When people need additional information on there screening I can send them to On-site

On-Site review by Administrator in Real Estate
Administrator in Real Estate
Validated Reviewer
Review Source

"Wonderful on-site experience"

What do you like best?

Customizations for each individual need. And our account rep, he will happily help any situation.

What do you dislike?

Length of time it can take for leasing agents to contact CS.

What business problems are you solving with the product? What benefits have you realized?

Streamlined syncronizarion for more efficient and error free leasing

On-Site review by Administrator in Real Estate
Administrator in Real Estate
Validated Reviewer
Review Source

"Great group, great product"

What do you like best?

I like the ease of use and their attention to the customer.

What do you dislike?

I can't really think of anything to dislike

What business problems are you solving with the product? What benefits have you realized?

Document management, online applications, the list goes on..

Kate from G2 Crowd

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