What do you like best?
Customer Service was fantastic at all times. Full customer service during free trial, fantastic support during setup, and ongoing customer service is every bit as attentive as when they are trying to earn your business. Rare in my experience, but exemplary here. OneSaas is based in Australia, but I have found their live customer service to be available during US business hours as well as outside of business hours. There are a handful of very helpful experts readily available via chat - Josh and Matt both stand out in my recent memory - though everyone I've worked with has been fantastic.
What do you dislike?
Some Zoho Fields missing - nothing critical. OneSaas captures everything you need from Zoho and imports to QB online. There are a handful of fields in Zoho that we use internally, and those fields do not transfer. I had hoped that I could choose which fields in QBO these custom Zoho fields would sync to, but that is not an option at this point. Again, this in no way impedes the process of our business, it was just something I might have enjoyed for further detail/notes.
Recommendations to others considering the product
Initial setup can feel difficult - it automatically syncs certain fields and makes a "guess" on what should match with what. Took a little time to go through it and make some tweaks to get it to match how we were utilizing the two products (ZohoCRM and QB Online). You might have an easier setup depending on how you have Zoho/QBO setup.
What business problems are you solving with the product? What benefits have you realized?
Automatically syncing invoices from Zoho to Quickbooks Online. Seamlessly integrating has removed the chance for human error, automated the data flow from fulfillment team to accounting team, and made invoicing much faster and error free.