onesource virtual

(3)
3.7 out of 5 stars

Offering deployment, consulting, training, and in-application payroll, benefits and application management services (AMS)

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onesource virtual review by Project Manager
Project Manager
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"Strong Payroll and Time Tracking Experience - Lacked Project Management Expertise"

What do you like best?

OSV's payroll and time tracking configuration consultants were very strong - they were able to configure our payroll and time tracking processes to our specifications with very little issues or problems. The change management team was also very good - our lead was very communicative and adaptable when we needed to change our strategy and training plans. Our retail company had very little noise during a payroll and time tracking go-live (a HUGE feat)!

What do you dislike?

The project management from OSV's side was very weak. Our main project manager was very weak (he is no longer with OSV) and many timelines were missed or we were not made aware of because the PM did not stay on top of all the moving parts. Also, the team was very aggressive in aiming for an unattainable go-live date even after we questioned the short project duration. Due to moving out the project, we ended up adding a LOT of budget to the project after the initial capital was approved.

Recommendations to others considering the product

Make sure you look through the SOW scope VERY carefully and ask many questions to ensure everything you need is captured. Also, ask to interview your PM before committing to the project and make sure you understand the split of responsibilities between your PM department and OSV's. We ended up instisting on a regular meeting cadence between the OSV leaders (the PM's manager) and our project and management teams to create more visibility and accountability.

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onesource virtual review by Sally B.
Sally B.
Validated Reviewer
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"Loving this profuct"

What do you like best?

The quickness and efficiency of the support team.

What do you dislike?

There’s nothing I don’t like. Everything is top notch.

What Workday Human Capital Management Consulting solution do you use?

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onesource virtual review by Ashley S.
Ashley S.
Validated Reviewer
Review Source

"Good"

What do you like best?

Many options, helps with hiring and backgrounds

What do you dislike?

Nothing, great service, good customer service

Kate from G2 Crowd

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