What do you like best?
OSV's payroll and time tracking configuration consultants were very strong - they were able to configure our payroll and time tracking processes to our specifications with very little issues or problems. The change management team was also very good - our lead was very communicative and adaptable when we needed to change our strategy and training plans. Our retail company had very little noise during a payroll and time tracking go-live (a HUGE feat)!
What do you dislike?
The project management from OSV's side was very weak. Our main project manager was very weak (he is no longer with OSV) and many timelines were missed or we were not made aware of because the PM did not stay on top of all the moving parts. Also, the team was very aggressive in aiming for an unattainable go-live date even after we questioned the short project duration. Due to moving out the project, we ended up adding a LOT of budget to the project after the initial capital was approved.
Recommendations to others considering the product
Make sure you look through the SOW scope VERY carefully and ask many questions to ensure everything you need is captured. Also, ask to interview your PM before committing to the project and make sure you understand the split of responsibilities between your PM department and OSV's. We ended up instisting on a regular meeting cadence between the OSV leaders (the PM's manager) and our project and management teams to create more visibility and accountability.