ONTRAPORT
Badge 1411047058

ONTRAPORT

41 ratings
4.5 out of 5 stars
42 9.0 / 10
Compare Request a Demo
ONTRAPORT is an all-in-one integrated platform that delivers essential business features, including a powerful CRM system, membership sites, one-click WordPress hosting, outstanding email delivery, payment processing, direct-mail printing, affiliate management, and our innovative business automation suite.
Write a Review

ONTRAPORT Reviews (42 reviews)

  • VERY easy to use EXTREMELY flexible REMARKABLY reliable OUTSTANDING support Always improving Tons of features that no other system has. I couldn't run my... Read More
    0 7qqhyxe8htlemjacsktcypddc cbrjkcdbtbyjsggcibxgbgi8nx gapuybzzolmm5k9psknj9bp
    Phil P.
    Administrator in Real Estate
  • Ontraport has features upon features and I'm slowly learning them all! I really didn't have the time to master the software before using it... and that's been the... Read More
    0 uuv 7s4ka4pvbtbwmmnt7jrfjv5owt6wmhts7jd9gylvn9adhe5o3mg41clzhvf5s7b28yrvifdq
    Racheal C.
    User in Marketing and Advertising
0
Helpful
0 of 0 found this helpful.
Reviewed On
Validated Review

After being a paid member of Ontraport I personally found the service to be lacking

What do you like best?

After reading through the website and tutorials the system looks great and would really help our business, the truth being that the company has not rectified issues that are 100% necessary to allow us to use the product. Very disappointing and expensive to say the least.

What do you dislike?

As we all know we all have businesses to run and I personally think that 8 days is too much time to leave a business in limbo. I know some people are just frustrated when they write in these posts yet I can clearly say the service and functionality from Ontraport is well below par. So if you are busy and you need a CRM solution I strongly advice to try another company. I now have 90 days to wait before I can get my money back and I sincerely hope Ontraport can rectify their issues as on paper and all of their videos Ontraport looks amazing. I do hope it is not all smoke and mirrors.

What business problems are you solving? What benefits have you realized?

I would like to post solutions that had been solved yet Ontraport cannot fix the CSV upload so we cannot even use the product we are paying for. The only solution I have is to find a different solution to Ontraport.

Was this helpful?
0
Helpful
0 of 0 found this helpful.
Reviewed On
Validated Review
Verified Current User

Absolutely Fantastic

What do you like best?

VERY easy to use

EXTREMELY flexible

REMARKABLY reliable

OUTSTANDING support

Always improving

Tons of features that no other system has.

I couldn't run my operation without it.

What do you dislike?

As crazy as this sounds, I don't have anything to complain about. The few bugs I have experienced over the years were usually not bugs at all, but user error (meaning, it was my fault).

Recommendations to others considering the product

If you have enough customer / lead flow to afford it, there is no better system available. It is absolutely fantastic.

What business problems are you solving? What benefits have you realized?

Organizes the communications of my company with my customers. My business has exploded in the past 3 years since using it. I used to use 1ShoppingCart and Ontraport is night and day. It rocks. I have friends that use InfusionSoft. Ontraport is in an entirely different league. This is the best software I have ever used in business and recommend it to anyone who has a signficant customer base and needs to have a first class marketing engine. There is so much praise I have for Ontraport. A TON of software companies should study what Ontraport did. They are special. (Also, everyone who I have recommended this service to, has the same feelings I have on their service after using it.)

Was this helpful?
0
Helpful
0 of 0 found this helpful.
Reviewed On
Validated Review
Verified Current User

Business Automation Masterpiece

What do you like best?

I love how easy it is for me to use the software for way more than just lead generation, marketing and sales. I have all my business metrics, and internal management running through Ontraport.

What do you dislike?

I haven not been able to send emails from my ipad using Ontraport. I can update records and check on customers but the email is the only thing that slows down my mobile productivity. I can send emails through my normal ipad email app it just isn't through the Ontraport email server so all my tracking will not show up. Open, click, and the actual email I mailed with a time and date stamp.

Recommendations to others considering the product

When I first started the learning curve was high. They didn't have all the cool videos and training available for users as they do today. Watch the videos and jump in. I call in for support all the time and they are great.

What business problems are you solving? What benefits have you realized?

Over the past 3 years we have automated most of the daily routine tasks that can be delegated and tracked. Our customer satisfaction is much higher because the cracks have been filled using Ontraport. Our sales from existing customers and referrals are much higher also. I love that 9 out of 10 Ideas I have that I want to implement in my business I can figure out a way to do it with Ontraport. It's a powerful tool I don't want my competitors to know about.

Was this helpful?
0
Helpful
0 of 0 found this helpful.
Reviewed On
Validated Review

Excellent customer service and a very good product.

What do you like best?

I've been using Ontraport to run my business for about a year and a half. During this time we've grown in size and sophistication. And the Ontraport software has largely enabled that growth.

More than anything, their customer service is fantastic. The people there are given freedom to do what they feel is best to solve your problem and to answer your question. No software is perfect and no person is perfect, but you get the feeling that they listen, they care and they're always working to improve.

What do you dislike?

There have been a few bugs that I noticed and their support people looked into and said they were fixed. But over time it became clear that they really weren't fixed. None of these issues were mission critical for me. And eventually, other another user reported the same issue. He was able to take it further with them due to his tech savvy. And eventually it was fixed.

We've also had to live with some limitations that surprised me at first, such as that the current version does not offer coupon codes. But I'm told that this - and other improvements to payments - will be included in the new version, Ontraport 3.0

What business problems are you solving? What benefits have you realized?

Ontraport enables me to intelligently communicate with prospects and customers. It's a powerful system, with a bit of a learning curve. But once you learn it, there's so much you can do with it. The Facebook user group exposes me to a steady flow of new ideas and deepens my understanding of what's possible.

Was this helpful?
0
Helpful
0 of 0 found this helpful.
Updated On
Validated Review

Updated Review:: Ontraport is a LOT for not much support.

What do you like best?

When I decided to dramatically uplevel my consulting business - The Yogipreneur - I knew my business model was shifting from 1 to 1 services to online training programs. As I started to build out my suite of training programs, I quickly realized that I needed 5 different solutions {membership software, video hosting, automated email marketing, affiliate management, and shopping cart} to handle what Ontraport offered in ONE. I love that all my programs can exist under one roof - especially since many of my clients end up purchasing several different program - and they can log into my membership site ONCE to access them all. Since moving to Ontraport, I've easily seen 3X growth in my business in the past 2 years {with my revenues moving from 80% 1 on 1 consulting to 80% online training programs}.

Update August 2014 - At this time, after experiencing little to no support from Ontraport as my business continued to grow, I have moved to Simplero.com - a similar all-in-one platform...

What do you dislike?

Ontraport has features upon features and I'm slowly learning them all! I really didn't have the time to master the software before using it... and that's been the greatest weakness. I'm thrilled to know that Ontraport is now certifying people to use it - I'm excited that my team will be able to become experts and it will be easier to hire people for specific projects.

Update August 2014 - After spending over 2 years {that's over $7200} on Ontraport and never utilizing all the features, PLUS needing to hire developers to run my membership site, I've dramatically reduced my ongoing expenses with Simplero.com. It got to the point where I was looking at spending another $1,000 per month on a team member just to manage Ontraport.

The real straw that broke the camels back was the diminishing level of support. It seemed that as Ontraport grew, the "personal super hero" I was supposed to have on call dissapeared and I was left to figure a LOT out on my own.

What business problems are you solving? What benefits have you realized?

With Ontraport, I replaced 5 different systems that were clunky and held together with duct tape. Seriously - when you're building a business that depends on online programs being delivered, there is nothing worse than dealing with lots of support questions because access to a program wasn't delivered when they checked out... or realizing that a payment was missed and having to manually follow-up. Ontraport makes all the systems work together seamlessly + dramatically simplifies all the processes you need to run your biz!

Update August 2014 - Yes, Ontraport does many many things... but I was not able to utilize many of them without needing additional support, which I couldn't get from Ontraport without paying their conceirge team {which always had a wait list} or hiring a consultant. So much happier with the support I'm receiving at Simplero.com

I would say only go after Ontraport if you're really planning to utilize the if-then tagging capabilities and do much more advanced...

Was this helpful?

Do you like gift cards?

Amazon 5 acb2afc66dfe6e51202b4e162a57da805ec9b95eb7f040e8b25be06cd783556f

Write your first review today, and we’ll send you a $5 Amazon gift card as a thanks for your time and input.

Review Now

Tags

* We monitor all ONTRAPORT reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.
Would you like to receive more information about ONTRAPORT?