What do you like best?
I like how easy it is to search for people in Onyx. It makes it very easy to find someone as soon as I need their contact info.
What do you dislike?
I dislike how difficult it is to pull a business list. The system is not intuitive as it should be. I don't want to have to go through training to use this.
Recommendations to others considering the product
Shop around. If this is much cheaper than the competition consider it, especially if money is an issue. Onyx maybe perfect for small businesses. If not, I would recommend trying something else.
What business problems are you solving with the product? What benefits have you realized?
Onyx currently houses the contact information for our distribution lists as well as requests that get sent to us. We need to keep track of requests especially when we do our "value-added" reports.